(I work in the crafts department of a very large retail store. A customer walks over and hands me a small bottle of white craft paint.)

Customer: “Excuse me, is this white paint?”

Me: “…yes.”

Customer: “Oh. How can you tell what color it is?”

Me: “The bottle is see-through. The color you see on the bottle is the actual paint.”

Customer: “Oh, I see. I’m sorry. I’ve never done crafts before.”

Me: “That’s fine, I understand.”

Customer: “So, how do I use this? Is the brush inside the bottle?”

Me: “No…you have to buy the brush separately.”

Customer: “So it’s not in there?”

Me: “No. Paint brushes are a lot bigger than that bottle.”

(I show her where the paint brushes are and help her pick one out.)

Customer: “So…I just, like…brush the paint on what I want to paint?”

Me: “Yes, that’s the general idea.”