Me: “Thank you for calling [cell phone provider]. How can I help you?”

Customer: “Hi, I was just wondering if you’d gotten my payment?”

Me: “It doesn’t look like we have. May I ask how you paid?”

Customer: “I went to one of your stores two months ago just as they were closing up. A guy was walking out of the store and I asked if he worked there, so I gave him an envelope with my payment and telephone number written on it. He said he’d give it to his manager the next day.”

Me: “Did you go back to the store to find out what happened?”

Customer: “Yah, they said that no one matching the description I gave them worked there! So…is there any way you could adjust that charge?”