October Theme Of The Month: Halloween!

Acting Like Wario

| New York, NY, USA | Bad Behavior, Bigotry, Theme Of The Month

Customer: “Hi do you guys have any Mario games?”

Me: “Yes of course, what system would that be for?”

Customer: “…What?”

Me: “What game system would you like that Mario game for, sir? We have them for the Wii, DS, and 3DS at the moment. We also might have a few used Gamecube ones.”

Customer: “Look, my son just wants a d*** Mario game. Can’t you just give me one?”

Me: “I’m sorry, sir, but I can’t. There are literally dozens of different Mario titles for a bunch of different systems.”

(The customer looks up at the consoles behind me.)

Customer: “I think he has that… uh… Playstation there.”

Me: “Well, in that case, I can’t sell you any Mario game because they don’t ma—”

Customer: “God d*** it! I just want to buy my son a f***ing Mario game! Why is that so d*** hard?!”

Me: “They don’t make them for Playstation.”

Customer: “Don’t you know that the customer is always right you little s***?! I drive all this way to buy my son a Mario game, and you don’t even know what you’re talking about!”

Me: “Unless we know what system he has, I can’t help you sir. It could be for the Wii, DS, 3DS, or the Gamecube.”

Customer: “Oh, so now you’re refusing me service?! I’d like to speak to your supervisor you little punk!”

(My manager has had enough at this point.)

Manager: “Sir, I’m going to have to ask you to leave.”

Customer: “I’m not going anywhere! I know my rights!”

Manager: “Okay then, I’m going to call security. I recommend you leave before they arrive.”

Customer: “I thought nerds were supposed to be smart!” *leaves*

The High Cost Of Racism

| Atlanta, GA, USA | Awesome Customers, Bigotry, Family & Kids

(A customer is with my coworker, and seems to be acting rude. I come over to see what is happening.)

Coworker: “Your total is $48.76.”

Customer: “No, it’s not! This is supposed to be on sale!” *shows an old coupon for different store*

Coworker: “We cannot accept that.”

Customer: “No, no no! It’s on sale! You’re incompetent! I knew you wouldn’t’ be any help! You n***** shouldn’t be taking jobs from good, Christian, white people!”

(At this point, my coworker is on the verge of tears. The customer then grabs random kid, who appears to be 10 or 11.)

Kid: “Let go!”

Customer: *to kid* “Don’t you think this lady is mean for taking white peoples’ jobs?”

Kid: “No, but I do think that you are a idiotic, rude, racist that needs to let go of me right now!”

(The stunned customer runs out of the store. We track down the kid’s parent, who ended up getting a $10 gift card which she spent on a toy for the kid!)

Let There Be Unhappy Feet

| San Antonio, TX, USA | Crazy Requests, Pets & Animals

(I am working at the penguin exhibit during the summer.)

Guest: “Hey, why are all the lights off?”

Me: “The penguins are from the Southern Hemisphere, so it’s winter for them. Therefore, we have the lights off for most of the day in order to simulate the dark Antarctic winter environment.”

Guest: “Well, I don’t think it’s healthy for them to be in the dark so long. You should release them back to the wild and into the light.”

Me: “Ma’am, like I said, it is dark in Antarctica right now too. If we released them there, they would still be in the dark.”

Guest: “Whatever… it’s just not healthy! They need to see the light!” *pauses* “You forgot to pay your electric bill, didn’t you?”

Me: “What? No! Of course we pay our electric bills. All the lights are on in the park! However, in order to keep our penguins happy, we have to keep it dark in the summer.”

Guest: “Don’t lie! I can’t believe you are keeping these fish in such drab conditions! Next time, pay your electric bill!”

Me: *speechless*

To Give Credit Where Debit Is Due, Part 2

| San Jose, CA, USA | Bizarre, Language & Words

Customer: “Why won’t your gas pump accept my credit card?”

Clerk: “Sorry, it’s cash or debit only.”

Customer: “But I have a credit card and it won’t take it!”

Clerk: “Cash or debit only, ma’am.”

Customer: “This is a credit card!”

Clerk: *pause* “It’s cash or debit only, not credit.”

(The customer finally realizes what the clerk’s been saying and automatically becomes huffy.)

Customer: “Well! Y’know, giving me the same answer three times doesn’t help me understand. You should have said, ‘we only accept cash or debit’. How was I supposed to understand what ‘cash or debit only’ means? It’s not a complete sentence!” *storms out*

To Give Credit Where Debit Is Due

Taking Account Of Your Actions

| VA, USA | Awesome Workers, Holidays, Money, Theme Of The Month

(I have been recently hospitalized and underwent emergency surgery, and my husband and I lost a lot of work because of it. I’m a little behind on bills but doing what I can. I come to payment arrangements with multiple creditors, including one I have been continuing to receive phone calls from.)

Caller: “Hi, this is [Caller] from [Credit Card Company] looking for [My Name].”

Me: “Hi. Yeah, this is she. I think I know why you’re calling.”

Caller: “Yes, ma’am. I see here that—”

Me: “You know, I’ve been getting calls from just this company for almost two weeks. We have a payment arrangement. I’ve talked to just about every branch over there.”

Caller: “Yes, I understand—”

Me: “And you are still coming after me! I’m giving you what money I’ve got when I can! Don’t you even read the notes on the account before you call? Do you even know anything about this? Or are you just an air-headed vampire that doesn’t give a d*** whose blood you’re sucking out?”

Caller: “Ma’am, I am sorry to bother you, but I am calling regarding a broken agreement.”

Me: “Uh… pardon?”

Caller: “Yes, ma’am. It appears we tried to follow through on your previous payment agreement, but your bank indicates that checking account was closed. Have you changed banks recently?”

Me: “Um, yeah. I thought I changed everything over, though.”

Caller: “That’s understandable. There’s a lot to think about when opening new accounts. So I’m just calling to see if you wanted to reset the payment arrangement with your new account.”

Me: “Yes, absolutely!”

(After several minutes of setting up the new checking account with the credit card, during which time the caller was amazingly polite, funny, and understanding, we got everything straight. I then asked to speak to her supervisor.)

Supervisor: “Yes, ma’am! What can I do for you?”

Me: “I spoke with [Caller] and she was just amazing. I treated her like crap and she remained respectful and courteous. She was very professional and didn’t belittle me. She was awesome. In the end, I’m giving you money, and I’m happy about it. You have some great people over there. So please give her some recognition or something, because I was a b***, and I can’t say that I would’ve treated me as graciously as she did. Thumbs up, sir!”

Supervisor: “Thanks for the feedback. Have a great day, ma’am!”

(Suffice to say, that lesson was my Christmas present.)

Page 997/2,510First...995996997998999...Last