A Directionless Conversation

| Canada | Bigotry, Transportation

(I am 16. I work in a car dealership’s customer service department on weekends.)

Me: “Service department, [name] speaking, how may I help you?”

(An elderly customer answers.)

Customer: “I’m having a hard time finding your dealership. Can someone give me directions?”

Me: “Sure, can you tell me where you are now?”

(I begin giving her directions when she interrupts me.)

Customer: “No, I need someone else to give me directions.”

Me: “I know exactly where you are, and it’s very easy to get here. All you have to do is—”

Customer: “No. No, I need a man to give me directions.”

Me: “Excuse me?”

Customer: “I need a man to give me directions.”

Me: “Okay, just give me a moment.”

(I page my male co-worker, but he is busy with another customer.)

Me: “Ma’am, I’m sorry, but he’s busy. Can I give you directions now?”

Customer: “No, I need to speak to a man. I’ll wait.”

(I go talk to another co-worker and explain the situation. He answers the phone and gives her directions. Twenty minutes later, she arrives.)

Me: “Good afternoon.”

Customer: “Ugh, I had the hardest time getting here.”

Me: “Oh, really? Which way did you go?”

(She explains.)

Me: “If I were you I would have gone this way…”

(I once again explain the exact same directions I gave to her on the phone.)

Customer: “Well, that would have been so much easier! I wish I had gotten you on the phone!”

Me: “Actually, you did. Please help yourself to a complimentary beverage.”

(The lady blushes and then hurries to our waiting room.)

Gift (Of Life) Box

| Canada | At The Checkout, Awesome Workers, Family & Kids

Customer: “Do you guys sell watch gift boxes?”

Co-worker: “Yes we do!” *she pulls one out* “Will this do?”

Customer: “Hmm, no. I need something a bit bigger. I need one large enough to fit a pregnancy test!”

(My co-worker and I are leaning down, looking for a larger gift box. It takes a minute for us to process what she says.)

Co-worker: “Oh! Congratulations!”

Customer: *looking teary-eyed and grinning widely* “Thanks so much! I am so excited!”

(My co-worker found her a box, and gave it to her on the house!)

Not A Turf Decision

| NE, USA | Bad Behavior

Caller: “Why did you send me a contract?”

Me: “Excuse me?”

Caller: “You sent me a lawn contract. For my lawn.”

Me: “Yes, sir?”

Caller: “Why?”

Me: “We send a prospective contract to anyone whose info we have in our system.”

Caller: “I didn’t ask for it.”

Me: “I’m sorry, sir, but—”

Caller: “Why did you send this to me?”

Me: “Well, as I said—”

Caller: “How do you know how much grass I have?”

Me: “You see we keep—”

Caller: “Why did you send this to me?! I didn’t ask for this!”

Me: “Um, actually, looking at your info, sir, we did your yard two years ago.”

Caller: *silent*

Me: “Mr. [Name]?”

Caller: “Tell me more about this ‘Deluxe Program’ you have here…”

Shaming Special On The Pre-Wedding Aisle

| NY, USA | Bad Behavior, Family & Kids

(I am in a grocery store with my two-year-old nephew. I am 22, and wearing my engagement ring.)

Other Customer: “Hey, you!”

Me: “Me?”

Other Customer: “Yeah, you. You should be ashamed of yourself.”

Me: “What?”

Other Customer: “It’s bad enough that teenagers like you seem to think you can just sleep with people. Then you have kids and try to act like you could raise them!”

Me: He’s—”

Other Customer: “It’s things like this that show me that you have absolutely no respect for this country! The entire country is going down the tubes. It’s appalling to think that you would ever even consider having a child outside of wedlock.”

(An employee comes into the aisle to stock things, but overhearing the other customer’s comments speaks up in my defense.)

Employee: “Hey, are you going to even let her talk? She doesn’t have to, but I think she’s entitled to respond to the things you’re saying.”

Other Customer: “You keep out of this. There is nothing she can say to make it any better.”

Me: “Actually, there is. One, this is my nephew. Two, I’m 22, which means if he were my child, I would have been twenty when he was born. Third, his parents are married and have been since before he was even conceived. Fourth, before you start flying off about unmarried people, you may want to check their ring hand.” *I hold up my hand* “I’m engaged, but you couldn’t know I wasn’t married. Fifth, even if I was 17, and this was my child, and I wasn’t married, why would it be any of your business?”

(The customer doesn’t say anything, and slowly walks away. I turn to the employee.)

Me: “Thanks.”

Employee: “No problem. That actually turned out as well as it possibly could have. I was mostly saying it so you could just say, ‘None of your business’. It’s even better that none of the things that she was accusing you of were true.”

First Customer Of The Day

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