Customer Service #3

Customer Service #2

Treading Softly On A Hard Argument

| Australia | Awesome Workers, Top

(I am helping in the pillows department. I have been showing a customer some soft polyester pillows, as she seems to like them.)

Customer #1: “Hmm, what’s that one over there? It looks nice.”

Me: “Oh, that’s a memory foam pillow. It’s quite a bit firmer than the one you’re looking at there. Here, you can feel it.”

Customer #1: *squeezes pillow* “Oh, yuck! As if anyone could sleep on that, it’s like a brick!”

(She continues in this vein for some time, until I show her some feather ones and leave her to browse them. Another customer approaches me.)

Customer #2: “I’m looking for the cheapest pillows you’ve got!”

Me: “Okay, well we have this twin pack of polyester pillows over here for $10!”

Customer #2: “Oh, that’s a good price.” *squeezes pillows* “Eww, they’re way too soft! I could never sleep on that, there’s no support in them!”

Me: “In that case, you would probably like a memory foam or latex pillow.”

(I spend some time showing her the harder kinds of pillows. Suddenly I notice that Customer #1 is standing in front of me looking very disapproving.)

Customer #1: “You told me that a soft one would be better!”

Customer #2: “Well, she told me that hard ones are better!”

(They glare at each other for a few seconds, then both turn on me.)

Customer #2: “Which ones are really better?”

Me: “Uh, well neither kind is better than the other. A lot of people like polyester and feather ones because their head sinks in to it and they have a comfortable night’s sleep, plus they’re much cheaper. But some people need more support, especially if they have a back or neck problem. A lot of chiropractors suggest memory foam and latex pillows for that.”

Customer #1: “Oh, yeah? Well I bet you have these ones on your bed because they’re better!”

Customer #2: “Pfft, yeah right… she would have these ones!”

Customer #1: “Nuh uh!”

Me: *cutting into the nonsense* “Well, actually I have two [brand] memory foam pillows on my bed, and two [brand] polyester pillows on my bed. Sometimes I feel more comfortable with the hard ones, sometimes the soft ones, other times one of each! It means I get to pick and choose each night.”

(The customers both look like they have been hit in the face with one of our gourmet fry-pans. They make eye contact, then silently begin browsing different pillows. Even better: I later saw each of them leave later on, both of them carrying two hard and two soft pillows!)

Uninformed About A Badly Formed Uniform

| AB, Canada | Bad Behavior, Rude & Risque, Theme Of The Month, Wild & Unruly

(I’m female, work in an electronics store and I have a fairly large chest. The uniform the company provides doesn’t really cover everything, so I wear a shirt underneath to cover my cleavage.)

Customer: “Do you have no modesty?! Cover yourself!”

Me: “Pardon?”

Customer: “Women with breasts like that shouldn’t be flaunting about. This isn’t a night club!”

Me: “I’m sorry ma’am, but I’m fairly certain I have everything covered. If you have a problem with my uniform, may I suggest you bring it up with my manager?”

(At this point she walks away, mumbling to herself. Anytime I see her, she’s glaring at me. Some time later she approaches me again.)

Customer: “You think you’re so special, don’t you? Probably take men out to the back and give them a show for tips! I bet that’s just a part of some skanky lingerie under there!” *pointing to my camisole I’m wearing under my top*

Me: “Ma’am, I’m sorry but I’m going to have to ask you to take your things to the front to pay for them and let me get back to work here.”

(At this point she lunges at me and attempts to rip my shirt off. She actually snaps off a few of the buttons in the process. A co-worker and my manager drag her off of me and out of the store.)

Manager: “Well… that was a show!”

(He gave me the last couple hours of my shift off and some cash to go buy a new shirt. Didn’t have to wear that uniform anymore!)

Attention Detention

| IL, USA | Top

(I work at the DMV. I’m easily the youngest employee working this day, and I am helping a middle aged man who is more or less ignoring me.)

Me: “You’re renewing your license today, sir?”

Customer: “Yes! I have to take a written test!”

(He mutters to himself and idly plays with his phone while I type.)

Me: “And your address is still [address]?”

Customer: “I already said I need to take a written test! Why are they letting a child work here?! Kids your age clearly cannot pay attention!”

Me: “Sir, I was asking if your address is still the same.”

Customer: *red faced* “Let me speak with your supervisor!”

(Her desk is right behind me, so she stands up and takes the two steps to be in my window.)

Customer: “This young girl is so rude! She offended me.”

Supervisor: “Try and pay attention when someone is speaking with you. And no cell phones out while at a window—state security policy.”

Customer: *gets even redder*

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