Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Filled With Creamy Justice
    (1,947 thumbs up)
  • July Theme Of The Month: Animal Madness!
    Submit your story today!

    I’m Falling To Pieces

    , | North Carolina, USA | Food & Drink

    (We have a survey that pops up randomly when receipts print out. The customers can go to a website and receive a code for a free sandwich upon completion of the survey. We only accept receipts with the codes written on it.)

    Me: “Do you have a coupon for me, sir?”

    Customer: *hands me coupon* “I’d like to redeem my free sandwich.”

    Me: *looks at coupon* “Sir, there is no code on this receipt. I cannot accept this coupon.”

    (The customer rips it out of my hand, tears it up into several pieces and throws it on the floorboard.)

    Friend: “We’ll just pay for the sandwich, then.”

    (Still infuriated, the customer picks the receipt pieces back off the floorboard and continues to rip them into smaller pieces, throwing them back on the ground.)

    Me: “Have a great day!”

    Used And Abused

    | Canada | Bizarre, Top

    (I work as a cashier at a well known retail store. Sometimes we get customers who take “customer is always right” to a whole new level.)

    Me: “So, how did you find everything today, ma’am?”

    Customer: “Terrible. I would like to return this bra I purchased recently. It just doesn’t fit right.”

    Me: “Alright then, I just need your receipt and the item.”

    (The customer hands items over and I look over the receipt. Note, our company has a quite a long term for returns and exchanges, but this customer is way past that point.)

    Me: “Uh, ma’am, I’m sorry but you’ve exceeded our 90 day returns and exchange policy. I cannot give you a refund for this item.”

    Customer: *outraged* “What?! I bought this just last week! You people sized me wrong! It doesn’t fit me and I refuse to wear a bra that doesn’t fit me properly! I am the customer and you have to do what I say!”

    Me: “Ma’am, I can give you a store credit for it. I just need to examine the bra.”

    (I take out the clearly used bra and look it over.)

    Me: “Okay, if you can just give me a second, I need my manager to verify this for me.”

    Customer: “If you must.”

    (I go get my manager and tell her the situation. Normally we do not accept refunds on items that have been used, especially if they are past the 90 days term.)

    Manager: “I’m sorry, ma’am, but we cannot accept this item to be returned. It’s clearly been worn and it’s certainly past your exchange and return period.”

    Customer: “This is ridiculous! Did she tell you that? She’s lying. I bought this last week and I never wore it! It doesn’t fit right! I am the customer! Do as I say or I’ll have my lawyer come in and have you both prostituted!”

    Be Careful What You Ask For, Part 5

    | West Orange, NJ, USA | Food & Drink

    (This takes place a few months before I leave for college. A lot of the kids working at the store are leaving for college soon, too. One of my coworkers has written “Tips for college kids” on the tip jar. A young mother walks in with her kids on a slow afternoon. After she reads the tip jar, this exchange happens.)

    Customer: “Tips for college kids…I have a good tip. Stay away from tequila.”

    Me: “Why’s that, ma’am?”

    Customer: “I went through a lot of margaritas my freshman year. Now I can’t even look at tequila without feeling sick. Just stay away from it!”

    Me: “Don’t worry ma’am. I’ll stick to vodka.”

    (And yes, she did leave a nice tip!)

    Related:
    Be Careful What You Ask For, Part 4
    Be Careful What You Ask For, Part 3
    Be Careful What You Ask For, Part 2
    Be Careful What You Ask For

    Old Habits Die Hard

    | Tennessee, USA | Food & Drink

    Me: “Hi, welcome to [sandwich shop]. Is this for here or to go?”

    Customer: “It’s to go. What do you have that is good?”

    Me: “Well, it’s all good. Do want hot or cold food?”

    Customer: “I guess cold. Do you sell things other than sandwiches?”

    Me: “Yes, we have salads, too.”

    Customer: “Great, I am so tired of sandwiches! That is all I have eaten all week.”

    Me: “What would you like?”

    Customer: “I guess I will take a regular size roast beef sandwich.”

    The Notified And The (Not)ified

    | California, USA | Hotels & Lodging

    Caller: “I have a reservation! I know I have one!”

    Me: “Okay, ma’am, I don’t appear to have one under your name. Is there another name it could be under?”

    Caller: “NO! I have a reservation!”

    Me: “May I ask how you booked your reservation?”

    Caller: “I don’t know, but I have one!”

    Me: “Okay, did you book it online? Call the hotel or choice? did you come to the hotel and book it?”

    Caller: “No, I didn’t do any of those things but I know I have a reservation.”

    Me: “Could anyone else have made the reservation for you? Perhaps a travel agency?”

    Caller: “No, but I have a reservation! I know I do.”

    Me: “Do you have a confirmation number I could look it up with?”

    Caller: “No.”

    Me: “Ma’am, if you didn’t book a reservation, and no one booked it for you, I don’t think you could possibly have a reservation. But, I would love to make you a reservation. In fact, I can make it right now. I’ll just need to get some information from you.”

    Caller: “No, I do not give out my information. I have a reservation!” *hangs up*


    Page 984/2,064First...982983984985986...Last