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Should’ve Gotten Out While The Getting Was Good

, , , | Right | March 16, 2023

During my time as a customer service representative for a cell phone carrier, a customer called in upset over something. (I don’t remember the exact details.) I was willing to issue a courtesy credit. It was the customer’s fault, but whatever circumstances were involved, I was okay with giving a small credit.

But the customer wasn’t having it.

Customer: “That’s not good enough! I want the entire amount credited! Let me talk to a supervisor!”

My supervisor not only backed my findings, but he also revoked my credit offer and refused to send the call higher or back to me.

If Anyone Should Know Who They Scheduled…

, , , , , , | Working | March 15, 2023

I am working a few hours a week in the stock room for a bra company that sells some clothing and accessories. The supervisors and general manager are the embodiment of every stereotypical mean girl in high school movies, other than the fact that they are middle-aged women. I work in the back of the house unloading stock and have not had any issues up until this point, but their last victim walked out mid-shift a few days ago.

I’m in the stock room unloading boxes and putting security tags on items when my supervisor comes up to me.

Supervisor: “Why did you put the pajamas out on the floor like that?”

Me: “I’m not sure which pajamas you’re talking about. I didn’t have any come in today, just bras.”

Supervisor: “No, not today. On your last shift.”

Me: “The wrapped flannel sets?”

Supervisor: “No, the black silk ones.”

Me: “Are you sure that was me? I don’t remember putting out silk pajamas. The flannel ones came in on my last shift, and [Coworker] and I put them out on my last shift a few weeks ago, but I don’t remember any silk ones.”

Supervisor: “It was you. You’re the only one that makes these kinds of mistakes. Why won’t you just admit that you put them out wrong on Friday, so we can once again go over the floor plans?”

Me: “This past Friday? Like four days ago Friday?”

Supervisor: “Yes! Is this ringing a bell now?”

Me: “Well, if that’s the case, it was definitely not me. You called me off last week because we didn’t get much stock in, and before that, I was on vacation. Today is my first shift in over two weeks. I thought we were talking about my last shift before that.”

Supervisor: “Fine. If it wasn’t you like you claim, then who was it?”

Me: “I’m not sure. Like I said, I wasn’t here. You would need to find out who was here and ask them.”

Supervisor: “Why won’t you tell me who did it if it wasn’t you?”

Me: “Because I don’t know. Like I said, I have not been here in eighteen days. I don’t keep track of who is working and doing what when I’m not here.”

Supervisor: “Fine, be that way, but I am very disappointed in your lack of integrity by being unwilling to admit to your mistake or tell me who it was.” 

She walked out while I was left dumbfounded by the stupidity of the conversation.

I worked for another month to save for Christmas. During that time, three other employees quit because of the attitudes of the two supervisors.

About three months after I left, I ran into a former coworker who was still employed there. Apparently, the turnover rate for that store was so high that corporate started calling employees that had quit to find out why. They now have all new managers in that store.

Cruising On A Sea Of Lies

, , , , | Right | March 15, 2023

I’m speaking with a customer who’s angry about a cruise that was canceled.

Customer: “I even spoke with the manager! He told me that in an event of a cancellation, I would be entitled to a refund and a free cruise!

Me: “Sir, that was me you spoke to, and I did not tell you that!”

Couldn’t Even (Middle) Manage To Pay Attention

, , , , , | Working | March 15, 2023

I work for a small shop that is usually micromanaged by middle- and upper-management at a distance. It’s difficult for any minor mistake to occur without getting the third degree from someone, and verbal abuse is common. Nonetheless, it’s one of the better-paying retail jobs in the area, so we mostly just grit our teeth and deal. 

Sometimes, though, I can’t resist making my accusers look like a**es. 

An annoying middle manager sends me an email.

Middle Manager: “Hi. What happened to this purchase order from [date]? Why didn’t you receive it into inventory?”

I look it up, and sure enough, the purchase order has been completed; the inventory just hasn’t been received into the system. Stuff happens, but I wasn’t at the store that day, so I couldn’t tell you why.

Me: “You might want to ask [Coworker]. I’m assuming she just made a mistake. Easy enough to fix.”

[Middle Manager] is not content with the problem being solved. Oh, no. She needs someone to blame!

Middle Manager: “I’m asking you.”

Me: *Growing increasingly annoyed* “Well, I wouldn’t know.”

Middle Manager: “That doesn’t make any sense. You’re the full-timer. Can you help me understand why you wouldn’t know?”

Me: “Because I was attending a funeral that day. The funeral that you approved the schedule change for.”

She did not email me back.

Putting Themselves Into A Bit Of A Pickle, Part 3

, , , | Right | March 15, 2023

An American hotel guest comes up to me at our buffet restaurant.

Customer: “I want to speak to a manager about the eggs in your buffet! They’re rotten!”

Me: “Ma’am, those are pickled onions.”

Customer: “I don’t care what kind of bird laid them, they’re gross!”

Related:
Putting Themselves Into A Bit Of A Pickle, Part 2
Putting Themselves Into A Bit Of A Pickle