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    Those Who Can’t, iTeach

    | GA, USA | Technology

    Customer: “I want to see the new iPods. I am interested in one because I don’t want to buy an iPhone and be locked into a data plan.”

    Me: “Yeah, that’s the great thing about the iPod! With the addition of FaceTime, you can video chat people over wifi.”

    Customer: “FaceTime, hmm? What is FaceTime?”

    Me: “That’s a great question. It’s actually a brand new app that’s included with iOS 5 that allows you to video chat, like Skype.”

    Customer: “Well, how does it work?”

    Me: “Easy! You just open the app, tap the person you want to contact, and your device will attempt to connect to the person’s device for a video chat.”

    (At this point in the conversation, I think I am doing a great job explaining FaceTime. Then, the tone completely changes.)

    Customer: “Right, but how does it work?”

    Me: “Like I said, you just tap the—”

    Customer: “Stop, stop, stop! You already explained that. You’re avoiding the question now. How does FaceTime actually work!?”

    Me: “…Like, the technology behind it?”

    Customer: “Yes! What’s the technology behind it?”

    Me: “Oh, okay. Well when you’re connected to wifi, it allows you to—”

    Customer: “No! That’s not what I am asking. You know, I was a teacher for 20 years and if you were in my class, you would be given detention for having a smart mouth!”

    Me: “I’m sorry, ma’am. I am not sure how else to explain it.”

    Customer: “Is there someone else I could talk to who knows anything!?”

    (I ended up getting my manager; they had just as tough of a time pleasing her!)

    1-800-WE-R-NICE

    | MO, USA | Awesome Workers, Pets & Animals

    (Our medical device company has an 800 number that is one digit off from another company, which sells skin care products. We therefore get a lot of wrong numbers.)

    Me: “Good morning, [medical devices company], how may I help you?”

    Elderly Lady: “Hello? I need to order some cream. I have a terrible rash on my bottom.”

    Me: “I’m sorry ma’am, but we are [medical devices company], not [skin care company]. I can give you their number.”

    Elderly Lady: “But this rash is terrible! I live in Florida and the heat makes it worse!”

    Me: “I’m sorry to hear that. If you want to write down the—”

    Elderly Lady: “It’s very red and sore! I live alone, you know. My husband died a few years ago. I really need some cream!”

    Me: “Yes, ma’am. But we don’t sell that. Their number is almost the same—”

    Elderly Lady: “I have a cat. Do you like cats?”

    Me: “Yes, ma’am. I do.”

    Elderly Lady: “His name is Buster. He is old like me.”

    (She seems lonely, so I decide to just talk to her for a while. I finally manage to give her the other number.)

    Lady: “Thank you, sweetheart. You are a very nice young lady!” *hangs up*

    Loss Of Hearing Vs Lack Of Respect

    | MA, USA | Bad Behavior, Health & Body, Theme Of The Month

    (Several months ago, I suddenly lost most of my hearing in one ear. I’m a singer and this has been devastating to me. Thanks to medication, it’s almost back to normal, but I have trouble with background noise and I’m very sensitive about the subject. I’m in my early 30s, and most people think I’m several years younger. I’m giving a tour of our winery, and one visitor has been very difficult through the whole tour. I’m at the last stop on the tour and explaining how the machines in the room work. The visitor starts motioning at me, but I have no idea what these motions mean.)

    Me: “I’m sorry, did you have a question?”

    Visitor: *mumbles something I can’t hear at all*

    Me: “I’m sorry, I can’t quite hear you, what did you say?”

    Visitor: “Could you speak louder?! I can’t hear you at all.”

    Me: *laughing a bit* “That’s a little ironic that I couldn’t hear you asking me to speak up because you couldn’t hear me.”

    (Apparently, she doesn’t see the humor in this.)

    Visitor: “You young people! You have no respect! You have no idea how it is not to be able to hear when you’re old! You should be in my shoes and not be able to hear well.”

    Me: “Actually ma’am, I’m hard of hearing myself. I know I’m not old, but I know what it’s like to not be able to hear. At least you were fortunate enough to have good hearing for most of your life.”

    Visitor: *a little taken aback* “Well, you just don’t… you don’t know—”

    Me: “I do know. And this concludes our tour. The exit is right here.”

    (She hurries right by me to leave and doesn’t make eye contact at all. However, the other members of the group pause to thank me for the tour and the information. One girl even said she wanted to give me a drink and a hug to try to make up for that difficult visitor. I appreciated that comment more than I can say!)

    Stupid Question #289

    Sarcastic Or Stupid?

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