“How Stuff Works” Is Not Her Domain
My client purchased a domain and asked that I set up emails for her and her staff.
Client: “You created the wrong email addresses.”
Me: “Oh? I am looking at the email you sent. I created the emails with the exact handles you requested.”
Client: “I need the emails to be [Client] at [Shortened Domain] dot com, not [Client] at [Really Long Domain Name That She Owns] dot com.”
Me: “I’m sorry, but that’s not the domain that you purchased.”
Client: “This has nothing to do with my domain. My domain is correct. The emails are wrong.”
Me: “You cannot make any email address you want. It doesn’t work like that. You need to own the domain you are using for the email addresses.”
Client: *Now enraged* “WHY WOULD YOU EVEN AGREE TO CREATE EMAILS WITH SUCH A LONG DOMAIN? This is unacceptable!”
Me: “…”