Don’t Judge A Laptop By Its Cover

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First World Problems

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Wrongful Tip

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Being Nice Is Good For Your Health (Insurance)

| Tampa, FL, USA | Health & Body, Money, Top

(My insurance company is supposed to cover one physical per calendar year. However, I am surprised to receive a bill from my doctor’s office. With it is a letter from the insurance company stating that they will not cover because I’ve had two physicals in one year. Since I know this is not true, I decide to call.)

Customer Service Rep: “Hello, this is [name]; how can I help you?”

Me: “I’m calling to dispute a denied claim. My name is [name] and my birth date is [birthday].”

Customer Service Rep: “Okay, I’m looking at your information now. Looks like you were denied coverage because you had two physicals in one year, and we only cover one per year.”

Me: “Yes, I know that. But I didn’t have two in one year. I’m looking at my records and the appointments were a year and a day apart.”

Customer Service Rep: “Hmm. Let me look at that again. Okay, according to what your doctor sent us, your most recent appointment was December 6th, and last year’s was December 5th. Oh, that is over a year. I’m so sorry!”

Me: “No worries. So what happened?”

Customer Service Rep: “Looks like someone on our end entered this year’s appointment as December 4th, which caused the system to reject the claim. I will fix that and re-submit it for you. I am so sorry!”

Me: “Hey, it’s all right.”

Customer Service Rep: “I wish I knew who did that! I’m really sorry, it wasn’t me…”

Me: “I’m not blaming you. I used to work in retail, so I know how it feels to get yelled at by a customer for something that’s out of your control.”

Customer Service Rep: “Oh! You understand!”

Me: “The stories I could tell… so do I need to call my doctor or anything?”

Customer Service Rep: “Nope. I just resubmitted it with the correct dates. There shouldn’t be any more issues. Thank you for being so nice!”

She Nose What You’re Planning

| UK | Awesome Customers, Family & Kids, Liars & Scammers, Theme Of The Month, Top

(I am supervising the changing rooms. A woman calls out from a locked cubicle.)

Woman: “Excuse me! My daughter’s having a nosebleed in here; could you get me a tissue?”

Me: “I don’t have one on me, I’m afraid. Wait a moment; I’ll see if my colleague can bring you one.”

(I call out and wave to my colleague, but she’s busy and doesn’t see me.)

Woman: “Excuse me! I need one now! It’s your job to help me, so do your job and go get me a tissue!”

Me: “I’m not allowed to leave the changing rooms unattended. I’m trying to get one for you; just one moment…”

Woman: “That’s not good enough! I need one now! Do your job!”

(An older lady in another cubicle starts speaking loudly.)

Older Lady: “It’s not her job to look after your daughter. She clearly doesn’t have any tissue, so just go to the toilets yourself. She obviously can’t leave the room while there are people in here; for all she knows, you could be a shoplifter who’s just trying to distract her!”

(A few seconds later, the angry woman emerges from her cubicle. She throws all the clothes she was trying on at me, then storms out of the shop with her suspiciously blood-free daughter. I thank the older lady when she comes out, and congratulate her on being so worldly-wise!)

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