October Theme Of The Month: Halloween!

Setting Back But Moving Forward

| Sacramento, CA, USA | Awesome Customers, Money, Theme Of The Month

(I work in a watch repair shop and one of the services we perform is re-setting a customer’s watch when the time changes, which we do for free. Some digital watches are difficult to set the time on. An older man with an Irish accent comes up to my counter.)

Customer: “Pardon me, could you set my watch for me? I can’t figure out how to set it back an hour.”

Me: *smiling* “No problem. These things can be pretty tricky to set.”

(I proceed to set his digital watch to the correct time in about a minute and hand it back to him.)

Me: “Here you go, sir.”

Customer: “You did that fast! What do I owe you?”

Me: “Oh, there’s no charge for that.”

Customer: “Really? No, I can’t go away without giving you something.”

(He proceeds to pull a $5 bill out of his wallet and hand it to me.)

Me: “Really, sir, you don’t have to do that, and there’s no charge. It was my pleasure.”

Customer: “Well, you’ve been so nice and did that so fast, stop by the pub on your way home and have yourself a drink! You deserve it!”

(He waves as he walks away. And yes, I did have that drink!)

Full Of Holiday Sneer

| Washington, DC, USA | At The Checkout, Awesome Customers, Bad Behavior, Food & Drink, Money, Theme Of The Month

(I am a customer at a convenience store buying coffee. Since the holidays are very near, I want to do something nice. There is an older gentleman behind me, about 65 years old, with two cups of coffee.)

Me: *to the cashier* “I’ll pay for his, too.”

Cashier: *smiles* “Okay, that’ll be $[price].”

(I pay, and then the man walks up to pay.)

Cashier: “It was taken care of, sir.”

Man: “No, no, no, why? Here, I need to pay for this.”

Me: “I got it for you. Happy holidays!”

Man: *scowls* “Who do you think you are, some kind of good Samaritan? I can buy my own coffee.”

Me: “…I guess I was only trying to be nice…”

Man: “Well, I don’t want it!”

Her Attitude Is Right On The Money

| Newcastle, NSW, Australia | Awesome Customers, Money, Theme Of The Month

(It is late at night. A young (early twenties) female in pyjamas and her husband approach the service desk. My coworker and I have had a horrible shift.)

Coworker: *depressed* “Hi, how can I help?”

Girl: “Oh, um hi. My husband and I just found this in your produce section and wanted to turn this in.” *produces $20 bill*

Coworker: “Sorry, what?”

Girl: “Oh, I just know I’d feel terrible if I lost money. And it might belong to someone who really needs it.”

Coworker: “You found this money and you want to turn it in?”

Girl: *grins and nods*

(My coworker calls me to bring the incident book over.)

Coworker: “You know, I’ve worked here for fifteen years and not once has anyone handed money over! Especially just a bill, not in a wallet or anything! You’ve made my night, young lady!”

(The girl is visibly beaming at this stage. We take her details and explain our policy states that if its not claimed in 30 days, we’ll contact her and she can have it. Sure enough, on the exact thirtieth day, my coworker rings the girl to tell her it’s hers. We still talk about the generous and honest young girl when we are having bad days!)

He Isn’t Leaving, But She Had Better

| Devon, England, UK | Bad Behavior, Family & Kids, Top

(I’m looking after my friend’s little girl so she can have a day to herself and relax. As we are in town, I go into work so I can check when I’m next working, then have a drink. The girl sees a kid she goes to nursery with. So, I let her go say hello, whilst keeping an eye on her of course. Next thing I know, my friend’s girl is by my side crying.)

Girl: *points to a random older woman* “That woman said you’re going to leave me.”

Me: “What have you been saying to my kid?”

Woman: “Only the truth. All you young guys are the same. You all leave when you’ve—”

Me: “Okay, you can shut it right there. Now she may not be mine biologically, but I love her like she was my own flesh and blood. More then you could ever imagine. And like h*** am I going to let some insignificant low life like you poison her mind to think otherwise, do you understand me?”

Woman: *stares back in shock*

Me: “I said do you understand me?”

Woman: “Y-yes.”

(Next, I turn to the little girl, who I’ve picked up by now.)

Me: “Don’t worry, I’m not going anywhere. Now, who’s my little bumble?”

Girl: “I am. Love you Uncle!” *kisses me on the cheek*

One Size Fits All

| Halifax, NS, Canada | Awesome Workers, Top

(A man comes to the counter and places two dresses on the counter: one sized XS and one sized XXL.)

Me: “Are these dresses both for the same woman?”

Customer: “Yes.”

Me: “Oh, okay. These are both very different sizes, so they are not likely to fit the same person. What size does she usually take?”

Customer: “Um… I’m not sure.”

Manager: “Well, does she look more like me or more like her?”

(Note: my manager is quite small, and I am quite big.)

Customer: “Um… uh… I’m sure these will be fine.”

Me: “Sir, because the price is marked down on these dresses they will be Final Sale, so you will not be able to return them if they are not the right size. Are you sure we can’t help you?”

(The customer looks around furtively, then leans in close so that only my manager and I can hear what he is saying.)

Customer: “These dresses are for me, actually.”

(My manager looks at me, and I at her, and then she turns to the customer and speaks a very matter of fact voice.)

Manager: “Why don’t you go try them on, then?”

Customer: “Really? Would that be okay with you?”

Manager: “Of course! Let me get you started with a fitting room.”

(I spend the next hour bringing this man dresses to try on and he had a lovely time! He introduced himself to me and thanked us profusely for being so understanding and helpful. He left with four dresses, all of which fit him to a tee, and he came back regularly after that.)

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