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    Plundered Pleasures

    | USA | Rude & Risque

    (I work in a department that deals with mail theft, identity theft, etc.)

    Customer: “This cost me $1000!”

    Me: “I’m sorry to hear it hasn’t arrived yet.”

    Customer: “They stole it! They knew it was the ‘pleasurable things’!”

    Me: “I’m sorry?”

    Customer: “D*** them! They stole the ‘pleasurable things’ to go in my special lady parts! I want you to tell the inspectors that!”

    Me: “I’ve put that in the notes.”

    Customer: “Read it back to me!”

    Me: *reading my notes*She has not received a package of personal items valued at $1000.”

    Customer: “That’s not right! You didn’t put in the bit about my special lady parts!”

    Me: “I’m sorry, ma’am. I was just summ—”

    Customer: “Tell them they stole the ‘pleasurable stuff’ for my special lady parts!”

    Me: “Okay, it now reads, ‘She has not received $1000 of pleasurable stuff for her special lady parts. She suspects that the postal workers were the thieves.’”

    Customer: “GOOD!”

    Seasonally Maladjusted

    | Marysville, WA, USA |

    Customer: “So, is your spring line out yet?”

    Me: “Yes, it is.”

    (I walk her over to our new spring section.)

    Customer: “Oh, thank you! However, I think this in the wrong section.”

    (She hands me a sage green tank top.)

    Me: “No, ma’am, that is part of our new spring line.”

    Customer: “What? Green isn’t a spring color! Why would you choose this color?”

    Me: “Well, we just get sent the clothes, then we put it out.”

    Customer: “But why would you put out an obviously not spring color? You need to pick better colors next time!”

    This Side Uppity

    | Florida, USA | Food & Drink, Language & Words

    (I work in a fairly ritzy upper-end wine store. We get a lot of customers coming in with partial information about the wine they’re looking for, but we can usually help them find it. Sometimes, not so much.)

    Me: “Can I help you, ma’am?”

    Customer: “Yes, I bought a case of wine here last month, and I’d like another. I don’t remember the name, but I remember where in France it’s from.”

    (Our French wines are organized by the part of France that the wines are from, so this is very helpful.)

    Me: “Okay, perhaps you’ll recognize the bottle when we get to that section. Where’s it from?”

    Customer: “The ‘cote a ouvrir.’”

    Me: “Do you mean Côtes du Rhône, or Côtes du Ventoux, or one of the Côtes appellations in Burgundy, perhaps?”

    Customer: “I know d*** well I bought wine here last month, and the box said ‘cote a ouvrir!’”

    Me: “I’m sure it did, ma’am. That’s French for ‘open this side.’”

    Customer: “Yes! Where do you keep the French wines that say ‘cote a ouvrir?’”

    Me: *gestures to the section we’re in* “About two thirds of these will say that.”

    Customer: “So, it’s not very helpful?”

    Me: “Not as such, no.”

    We’ll Need A Mop To Soak Up All The Bigotry

    | Toronto, Ontario, Canada | Bigotry, Top

    (I am doing a product demonstration show and I decide to do a character because it makes the job go by fast and it’s more fun. While doing a demonstration in my “Getting Married” character, an old woman in her late 80s takes a mop from me. As she’s about to buy it, she asks me a few questions.)

    Customer: “So, you’re getting married? Oh, that’s lovely. What’s your fella like?”

    Me: “Julia is a girl and she is the love of my life. We’re getting married in November.”

    Customer: “A girl? You’re a dy**?”

    Me: “I prefer lesbian, but yes, I am.”

    Customer: “A DY** SOLD ME A MOP!”

    (The woman proceeds to toss the mop at me and then go get a manager.)

    Customer: “Did you know that you have a dy** working here?”

    Manager: “Ma’am, I don’t think she appreciates you calling her that.”

    Customer: “Well, I don’t want a God d*** dy** selling me things that I need. I can’t take them if she sells it to me.”

    Manager: “Why don’t I get one of my associates to ring you through?”

    Customer: “I’d like that very much.”

    (The manager runs her through, but gives me a $50 gift card to our store. Thank you, prejudiced old woman. I got really nice sheets.)

    Fresh Popcorn, Stale Mind

    | Iowa, USA | Food & Drink

    (We clean the popcorn machines at the movie theater I work at every night. We leave any extra popcorn in the first machine we cleaned, and pop fresh popcorn the next morning. A customer walks up to register as I’m emptying the kettle.)

    Customer: “Can I get a small popcorn?”

    Me: “Sure.”

    (I turn to the machine with fresh popcorn to get her order when she stops me.)

    Customer: “I don’t want the stale popcorn. I want the fresh stuff from today.”

    Me: “Ma’am this popcorn was just popped; you watched me empty the
    kettle.”

    Customer: “Don’t lie to me. I know you’re just lazy and don’t want to walk the five extra feet to get me fresh popcorn.”

    (I walk over to the machine with the old stale popcorn, fill her bag, and ring her up.)

    Me: “Is there anything else I can get for you today, ma’am?”

    Customer: *takes a bite of her day-old popcorn* “See, now, this is fresh popcorn! You’re lucky I’m not going to talk to your manager for lying to me and trying not to do your job.”

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