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    Something For Nothing Or Nothing For Something, Part 2

    , | Chicago, IL, USA | Extra Stupid, Money, Top

    Customer: “Hi, I’d like a refund on [membership]. I never used it.”

    Me: “No problem! Actually, I’m looking at your account here and it looks like you tried to buy it, but at the time, your credit card failed and so you never actually purchased it.”

    Customer: “But I don’t have it.”

    Me: “I know. It looks like you never bought it in the first place. I’m sorry about that.”

    Customer: “But I don’t have it and I was never able to use it. So you’re not going to refund me?”

    Me: “I can’t–”

    Customer: “I can’t believe you’re refusing to refund me!”

    Me: “I can’t refund you because you didn’t buy anything.”

    Customer: “That’s ridiculous! Just put the money back on my card!”

    Me: “I can’t put money back on your card because we never took any off.”

    Customer: “I can’t believe you’re refusing to refund me! This is terrible customer service.”

    Me: “Sir, you never bought anything. How can I give you back money we never took from you? Where would the money come from?”

    Customer: “Just give it to me! Why is this so hard?”

    Me: “Okay, can you look at your credit card and tell me the exact date that we charged you? If it turns out that your records are more correct than mine, I’m happy to refund you.”

    Customer: “No! I’m not going to do that! Why should I check my credit card statement!?”

    Me: “According to our records, you never bought anything. I can’t give you back money that you didn’t spend. If our records are wrong, I can refund you.”

    Customer: “I’m not going to check anything! This is the worst customer service experience I have ever had! I can’t believe you’re giving me such a hard time over such a small amount of money!”

    Me: “Actually, I’m giving you such a hard time over no money because you never bought anything.”

    Customer: “Let me speak to your manager!”

    Related:
    Something For Nothing Or Nothing For Something

    Vote: What Is A “Not Always Right” Customer?

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    “Not Always Right”?

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    Furry Elise

    | Sydney, Australia |

    (Note: I work at a music and DVD store, and as titles often share words, it’s important to be clear with customers.)

    Customer: “Do you have a Beethoven box-set?”

    Me: “As in the dog? Or–”

    Customer: *like at me like I’m an idiot* “Um, is there any other?!”

    Minute Power Corrupts Minutely

    | USA |

    (I am working at the returns counter. A normal-looking soccer mom-type is trying to exchange a shirt with no receipt that we do not carry any longer. Because of this, I can neither exchange nor return it.)

    Me: “I’m sorry, but without your receipt there’s really nothing I can do. We don’t carry that shirt anymore, and it’s not even in our system.”

    Customer: “You must love it.”

    Me: “What?”

    Customer: “The power to tell people no! You must LOVE it!” *storms off*

    Now Playing: The War On Germs

    | Des Moines, IA, USA |

    (I’m tearing tickets when a woman walks up to me with four children. She is holding two large popcorns and a large drink.)

    Me: “Tickets, please.”

    Customer: “They’re buried in my pocket. Would you hold one of my popcorns while I dig them out?”

    Me: “Sure.”

    (She hands me one of her popcorns, which I hold in both hands in front of me. She begins digging in her pocket.)

    Customer: “Hold it away from you.”

    Me: “I’m sorry?”

    Customer: “I don’t want you to hold it so close to your body.”

    (I look down at the popcorn, which I’m already holding at least six inches away from my body, looking confused.)

    Me: “Excuse me?”

    (She immediately grabs the popcorn out of my hands then continues rummaging through her pocket looking for her tickets. She sets the popcorn I was holding precariously on the edge of a nearby trash can, trying to hold it up while looking it in her pocket. Suddenly she loses her grip and the popcorn spills on the floor.)

    Customer: *forlorn, looking at the spilled popcorn* “I’ll take that as a loss.”

    Related:
    Now Selling The War On Germs, Aisle 5

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