Always Put Your Best Foot Forward

| UK | Awesome Customers, Awesome Workers, Theme Of The Month

(It is a few days after Christmas. I am a student but work in a shoe shop which is well known for measuring and fitting kids’ shoes. However, although we have measuring gauges in adult sizes, we rarely use them because adults tend to know what size they are.)

Customer: “Hi, can you measure my feet?”

Me: “Yep, no problem; one moment.”

(I go to get the gauge and sit the customer down.)

Me: “Okay, you’re coming up as a size six but very wide.”

Customer: “That can’t be right! I haven’t ever been a size six! These trainers are a man’s size ten! I haven’t worn nice shoes since before my son was born; I’m too big for these!”

Me: “Well, that’s what you’re coming up as. Obviously as you are so wide, it’s likely that you’ve gone up for the width rather than the length, so why don’t we look in the wide fitting range over here and see what we have?”

Customer: “Okay…”

(She is clearly skeptical, but I manage to find a size 7 extra wide which fits.)

Me: “Okay, that’s a start! Normally, I would have to radio up to find a specific style, but I am going to go and ask my manager if I can go up to the stockroom myself and just pull anything I think you might like and could fit. Is that okay?”

Customer: “That’d be brilliant.”

(I bring down three styles in extra wide; the customer is astounded when I tell her that there could be more. I show her the second pair.)

Customer: “Now these I like! They’re pretty, but they’ll work for my job interview too. I just can’t believe they fit!”

Me: “Okay. Well, I’ll go and box them up and take them to the till for you. I hope you enjoy them and good luck for your interview!”

Customer: “Thank you so much! What’s your name?”

Me: “I’m [name]. And it was no problem!”

(After she has paid, the customer finds me whilst I am tidying a sale rack.)

Customer: “I was looking for your manager, but I couldn’t find one. Here, you helped me find the first pair of nice shoes I have had in years! I don’t know what your official policy on tips is but, this is for you.”

(She hands me five pounds.)

Me: *stunned* “Thank you very much!”

(Later, I ask a manager and he says that tipping so rarely happens that there is no official policy and I can keep the five. I’d been having a pretty awful day, but knowing that I had helped that woman find something that meant so much to her made it, and the last few hours were so much easier!)

A Mother’s Duty

| LA, USA | Health & Body, Language & Words

Me: “Thank you for calling the pharmacy. How may I help you?

Customer: “Hi, my fiancè’s mother is incompetent, and I am going to be helping out with her medicines.”

(When she says ‘incompetent,’ I am thinking she might want to transfer the woman’s meds to our pharmacy, has a question about her drugs, or something of the sort.)

Me: “Okay, what can I help you with?”

Customer: “Since she is incompetent, I think she is going to need some kind of diaper or underwear. So, what do y’all sell there?”

One Good Deed Deserve A Blogger

| Minneapolis, MN, USA | Awesome Customers, Awesome Workers, Theme Of The Month

Customer: “Hi, I was just in to get my vacuum tuned up a couple months prior. However, my roller brush stopped working.”

(I confirm it’s been less than three months, and upon inspection of the vacuum realize it’s likely a production error. Business is slow, so I fix her vacuum on the spot, all the while joking with her and her daughter. Here’s what happens after I finish.)

Customer: “What do I owe you?”

Me: “Nothing. It was a bad part, so it’s on me.”

Customer: “But I have to pay something! I thought you were going to stick it in back and call me next week!”

Me: “Ma’am, it’s cool. It was a bad part issue, so I’m happy to make it right. Tell you what: tell your friends I was nice to you and we’ll call it even. I can just see it now: ‘Yeah, the guy at the Roseville store was super nice to me! He’s a total muppet, but he’s really good at his job!.'”

Customer: “I’ll do you better than that. I have a blog that I write and people pay $200 to advertise on it.” *she takes my business card* “Is this you?”

Me: “Yes, ma’am, it is.”

Customer: “Okay, go to this blog (Google cached, Ed.) in a couple days. I’m going to write all about how [my name] the muppet took care of me and how everyone in town needs to come see you.”

Me: “That’d be great. You ladies have a great rest of your weekend.”

(A couple days later, I check the blog (Google cached, Ed.). There’s a lengthy write up explaining how I personally am one of the main reasons our brand is better than our next major competitor. Our store location is mentioned as is my name. She even included a picture of one of the muppets and darned if he doesn’t look like me! The best part? Home office got wind of it and the CEO emailed my District Manager asking that she please tell me how proud he is of me.)

Shatter-Resistant, Not Idiot-Resistant

| ME, USA | Bad Behavior, Wild & Unruly

Customer #1: “Hey, these bowls say shatter-resistant… that means that don’t break, right?”

Me: “Well, it doesn’t mean they don’t break. ‘Shatter-resistant’ just means they’re much harder to break.”

Customer #1: “Huh… that’s really neat.”

(Customer #1 and #2 seem fascinated by shatter-resistant bowls, and thus begin to experiment. They begin to tap the bowls, nicking the bowls with their finger. One even starts to lightly bang it on the shelf. Then Customer #1 nods to Customer #2, and then SUMO SLAMS the bowl at full force into the ground, shattering the bowl to pieces.)

Customer #1: “Wha… why did the bowl break?”

Me: “As I said, the bowls were shatter-resistant not shatter-proof.”

Customer #2: “But they broke!” *to Customer #1* “That’s false advertisement.”

Customer #1: “Yeah! That’s false advertisement! I want my money back.”

Me: “Um, you didn’t buy anything, though.”

Customer #1: “So! That’s false advertisement! I demand my money back or to talk to your manager.”

(I decide at this point that I doubt these customers will even listen to me, so I call down my manager.)

Manager: “Hello there. How may I help you today?”

Customer #1: “These bowls say they are shatter-resistant, but they still broke when I dropped it on the ground! That means it’s false advertisement.”

Manager: “I’m sorry, but shatter resistant means it’s harder to break. It does not mean it’s shatter proof.”

Customer #1: “Well, I want my money back for this worthless product.”

Manager: “Well, we can do that if you have your receipt.”

Customer #1: “Oh, I didn’t buy any of them yet.”

Customer #2: “But it’s false advertisement. She deserves her money back.”

Manager: “Ma’am, I cannot refund you your money if you didn’t buy anything.”

Customer #1: “But it’s false advertisement! I want my money back.”

Manager: “Again, I can’t refund you your money if you didn’t buy anything…”

(These two customers went back and forth with my manager for at least a half hour. My manager had security escort them out because they began to break more bowls to prove their point!)

An Accidental Hero

| WI, USA | Awesome Customers, Awesome Workers, Theme Of The Month, Wild & Unruly

(I work at a grocery store. I see two teenage boys come in and grab a few things.)

Teenager #1: *slightly dazed * “Hey… can I ask you a question?

Me: “Um… sure?”

Teenager #1: “Do we look bad?”

Me: “Bad? How do you mean bad?”

Teenager #1: “Like, you know, accident-bad?”

Me: “Well, I did notice you two are a bit scuffed up.”

Teenager #1: “We flipped our four wheeler when some guy tried to run us off the road.”

Me: “Oh my gosh! Are you both alright?”

Teenager #1: “We think so. All we want to do is just get our stuff for tonight and head back home.”

(Just then, the other teenager promptly keels over. I call my manager and we get an ambulance to store. The EMTs check out both and report that they are both good and that the second one only passed out from the shock that settled in. Once the EMT gets the other teen to come around I used my house account to get them some water and a snack bar to help settle them. I then offer to take them home since I lived near by once they told the EMT where they lived. At first they didn’t want to because the first teen didn’t want to leave his four wheeler, but my manager says that it can be put in the back of my truck; and they seemed to be alright with that. About a week later, I get called to the service desk by the same manager.)

Me: “Yes?”

Manager: *smiles some* “You have two people who want to see you.”

(I look and it’s the two teenagers from that night and they hand me a carnation, a lottery ticket, and thank me for what I did!)

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