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    Speak Now Or Forever Hold Your Points

    | Portland, OR, USA | At The Checkout

    (A customer approaches my register with a few items. While talking loudly with her friend, she smiles at me briefly, but does not acknowledge me through the rest of the transaction. She is speaking loudly and popping her gum.)

    Me: “Did you find everything all right?”

    Customer: *nods at me and continues talking*

    Me: “Would you like to use a [savings] card today?”

    Customer: *continues talking on the phone*

    Me: “Did you have any coupons today?”

    Customer: *completely ignoring me at this point*

    Me: “If you don’t have any coupons, your total will be [$$]. Are you using cash or card today?”

    Customer: *turns and slides her card*

    (I prompt through the card and wait a few seconds to see if she will sign the screen.)

    Me: “Excuse me, ma’am, you need to sign the screen to verify your purchase.”

    Customer: “Well, okay.” *signs screen and keeps talking to her friend*

    (The receipt prints and I hand the customer her bag and the receipt.)

    Me: “Have a nice day!”

    (I continue to the next customer, who is actually acknowledging me and talking to me. Meanwhile, the previous customer has finally stopped talking with her friend and is reading receipt.)

    Customer: “Wait a minute! I had coupons for these! Why didn’t I get a discount? And I have a [savings] card! Why didn’t I get any points?”

    Me: “Excuse me, but I asked if you have any coupons and you didn’t answer. I’m sorry…if you go up to customer service they can give you a refund and get you your points.”

    Customer: *getting angry* “But I had the coupons in my hand! You should’ve seen them and taken them! Now I have to go to customer service because of you! This is bulls***!” *storms off*

    Current customer: “I don’t think she deserves a refund!”

    Your Comprehension Of Comprehension Is Incomprehensible

    | Illinois, USA | Family & Kids, Language & Words

    (I am a bookstore clerk at the local high school. I am talking to a mom who is getting the books her daughter needs.)

    Mother: “My daughter doesn’t have a problem with comprehension! She just doesn’t understand the material.”

    When Press Comes To Shove

    | Toronto, ON, Canada | Top

    (I’m working at a dry cleaners. It’s nearly closing time, so my 6’5″, 250 lb. fiancé is waiting out of sight in the back for me to finish up. A last minute customer arrives.)

    Customer: *angrily* “Are my shirts done yet?!”

    Me: “Yes, sir. Let me get those for you.”

    (I get the shirts, which the customer has waited a long time to pick up—several weeks. They are therefore not perfectly pressed anymore. The customer inspects them and is clearly not happy.)

    Customer: “This is terrible work! Look at this wrinkle!”

    Me: “I’m sorry sir, but they were—”

    (The customer shoves himself aggressively over the counter and starts yelling abusively in my face.)

    Customer: “WHAT KIND OF CRAPPY DRY CLEANER ARE YOU ANYWAY!?”

    (Suddenly, my fiancé, who has heard all this, whips out from the back of the store and jumps in front of the counter, between me and the abusive customer. He moves to within three inches of the customer’s face, and looks down at him menacingly.)

    Fiancé: *softly, but in deep bass register* “DO. YOU. HAVE. A. PROBLEM?”

    Customer: *cowers back* “No, no…everything’s fine…”

    (The customer grabs his shirts and literally flees out the store.  I never saw him again.)

    Me: *to fiance* “I love you.”

    Mentally Closed Down

    | Goodyear, AZ, USA | Extra Stupid, Food & Drink

    (It’s a little after 10:00 PM and two customers walk in.)

    Me: “Welcome to [restaurant]! Two tonight?”

    Customer: “Are you about to close?”

    Me: “No, we are open 24 hours.”

    Customer: “Oh…” *to his friend* “Let’s go then, dude.”

    Some Are Born Deaf To Manners

    | Arkansas, USA | Bigotry, Food & Drink, Top

    (We employ a deaf, hard-working lady at our restaurant.)

    Customer: *agitated* “Excuse me, are you the manager?”

    Me: “Yes, sir, how can I help you?”

    Customer: “That employee over there ignored me. I asked for help, even yelled, and she just walked right by. She is rude!”

    Me: “Sir, she is deaf.”

    Customer: “That doesn’t matter! Your employees must answer when I call!”

    Me: “Sir, she is deaf. She can’t hear you at all. Even if you got her attention, she wouldn’t respond unless you use sign language or let her read your lips.”

    Customer: “Well, then why does she work here?”

    Me: “Because she is a hard worker and does her job well.”

    Customer: “Well, you shouldn’t hire rude people!”

    Me: *shaking my head*

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