Angels In America

| GA, USA | Awesome Customers, Family & Kids, Top

(I’m stocking a shelf. I notice a customer with her five-year-old daughter. They both look like they’ve been through a hard time.)

Little Girl: “Mama, I’m hungry.”

(The mother looks near tears.)

Mother: “I know baby; I’m sorry. Mommy only has $5, so we have to find food that will stretch until next week when mommy gets paid.”

Little Girl: “Okay.”

(I see a another customer with a baby in a cart walk up to the woman.)

Another Customer: “Excuse me, I couldn’t help but overhear you. I don’t mean to put you on the spot, but I’d like to help you.”

(The other customer holds out a $20 bill. The mother starts to cry.)

Mother: “You don’t even know me, and you’re trying to help me. My husband walked out. I work a minimum wage job, and it’s just been so hard. You’re the first person who has shown me such kindness in a long time, and you’re a stranger to me.”

Another Customer: “I’m someone who thinks the world would work a bit better if people paid it forward a little more. I might not know you, but I know you’ve been dealt a bad hand. When’s the last time you ate? I’m sure you’re making sure your daughter eats, but when’s the last time you did?”

Mother: “How did you—”

Another Customer “Because you’re a mother.”

Mother: “I… thank you so much! This will really help. Are you sure?”

Another Customer: “I’m positive. You know you can get some of the stuff here ‘2 for 1’, so that can help.”

Mother: “Thank you… thank you so much! I’ll find a way to pay you back.”

Another Customer: “There’s no need to do that. I hope things get better for you, and when they do, you can pay it forward.”

Mother: “Thank you so much.”

(I’m called to the front, so I don’t see the rest of the exchange. The mother and daughter come through my lane with a cart full of food.)

Little Girl: “Mommy, was that lady an angel?”

Mother: “Yes baby, she was.”

(Their total comes to just under the 25 dollars the mother had. I relate the story to my manager. When the other customer comes up with her daughter, my manager has a gift card for $20 waiting for her. That customer comes in every month or so, and we all refer to her as the angel.)

You Got The Wrongest Number, Part 7

| Mercer County, NJ, USA | Crazy Requests, Technology

(I work for a franchise of a major cell phone company in the US.)

Customer: “I just had a woman call me on my cell phone. Can you look up her information and tell me her last name and address?”

Me: “I’m sorry, sir, but unless you are listed on the account as an authorized user I cannot give away any personal information.”

Customer: “Well then, can you add me as an authorized user so I can see her address?”

Me: “No, sir, only the account holder can add or remove authorized users.”

Customer: “Well she called me and I want to find her; what can I do?”

Me: “Call her back?”

Customer: “I can’t do that; after she gave me her name she realized it was a wrong number and hung up!”

Me: “So let me get this straight, you want me to look up a customer’s number, add you as an authorized user, give you her name and address, and you don’t even know her?”

Customer: “Yes.”

Me: “Sir, you need to leave.”

Related:
You Got The Wrong(est) Number, Part 6
You Got The Wrong(est) Number, Part 5
You Got The Wrong(est) Number, Part 4
You Got The Wrong(est) Number, Part 3
You Got The Wrong(est) Number, Part 2
You Got The Wrong(est) Number

Breast Not To Correct Them

| QC, Canada | Extra Stupid, Food & Drink

(I am working the drive-thru.)

Customer: “I’d like to have three boxes of chicken legs, white.”

Me: “Excuse me?”

Customer: “What, don’t tell me you’re out already?! These chicken legs can’t be brown, okay? They have to be white!”

Me: “Ma’am, there’s no such thing as white chicken legs. It’s always brown meat.”

Customer: “Don’t lie to me, girl! I know what I eat. I. WANT. WHITE CHICKEN LEGS!”

Me: “Okay, okay, let me see if we have some.”

(I order up three servings of chicken breast, and meet the customer at the drive-thru window with the food.)

Customer: “This better be my white chicken legs!”

Me: “You can check if you want, ma’am. If it’s not to your liking, we can always switch.”

(The client checks inside the three boxes, and smiles triumphantly.)

Customer: “I knew you had some! They always tell me they don’t, but the others always lie. I like you. I’ll come back again!”

You’ll Need A Brake After This

| USA | Extra Stupid, Technology, Transportation

(A customer has had one of our cars for three days, when he calls our customer service number.)

Customer: “The car is stuck in park. No matter what I do, it will not go out of park. I’m trying pretty hard, but I don’t want to break the gear shift.”

Me: “I’m sorry to hear about that; let’s take a look at this and see what we can do. Are you able to start the car at all?”

Customer: “Yes the car starts just fine, and everything works. It just won’t move.”

Me: “Are there any indicator lights on?”

Customer: “All of them come on when you start the car.”

Me: “Okay, go ahead and put your foot on the break, flush to the floor.”

Customer: “What? What is that? What do you mean?”

Me: “The brake pedal. Go ahead and push that down, and then shift into reverse.”

Customer: “I still don’t know what you mean.”

Me: “The pedal next to the accelerator. Push that down.”

Customer: “It worked! Thank you so much; I thought I was going to be stuck here!”

You Look Bored

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