October Theme Of The Month: Halloween!

To Give Credit Where Debit Is Due, Part 3

| NY, USA | At The Checkout, Bad Behavior, Extra Stupid

(Our card readers are different from a lot of other stores. If you swipe a debit card, it asks for a pin number. To use it as credit, the cashier has to push a button on the register. Pushing ‘cancel’ does not change it to credit; it cancels the card, and the customer has to swipe it again. A customer approaches my register with a nearly-full cart.)

Me: “Hello! Did you find everything okay?”

(The customer ignores me, and starts putting items on the counter. I start to scan and bag as usual. However the customer does not remove the bags, and instead continues unloading her cart. Eventually, I have scanned and bagged everything; however all the bags are still sitting on the counter.)

Me: “Your total is—”

(The customer tries to swipe their debit card, cannot do so as the bags are blocking the card reader. Rather than place the bags in the empty cart, she shoves them out of the way, sending two bags to the floor and knocking over a third. After sighing loudly, she puts the bags back on the counter, swipes their card and pushes ‘cancel’ when it asks for a pin.)

Me: “Did you want that as credit?”

Customer: *annoyed* “Yes!”

Me: “Could you swipe your card again, please?”

(The customer grumbles, swipes the card, and immediately pushes cancel again.)

Me: “Could you swipe your card again and not push ‘cancel’ this time, please?”

Customer: “Your stupid card reader isn’t working!”

Me: “Ma’am, pressing ‘cancel’ does not switch it to credit. Swipe your card again and don’t push ‘cancel’.”

(She swipes her card, and pushes ‘cancel’.)

Me: “Sorry, it’s not reading your card. Could you swipe it one more time please?”

(This time, I’m mashing the ‘credit’ button on the register. Fortunately, I manage to get it to switch before the customer hits ‘cancel’ yet again.)

Customer: *sees that it switched to credit* “Why didn’t pushing ‘cancel’ work before?”

Me: “I have no idea.” *completes transaction* “Have a nice day.”

(At this point, the customer finally takes the bags off the counter and puts them in their cart. After they exit, I call my manager over, who witnessed part of the exchange.)

Me: “Can I go on break?”

Manager: “Yep. Take a few extra minutes if you need to.”

To Give Credit Where Debit Is Due, Part 2

Some Only Live For The Olive

| Twin Cities, MN, USA | Awesome Customers, Bad Behavior, Food & Drink

(I’m a shopper at a high end grocery store. I stop at the olive bar to get olives for a party I’m having tonight. I’m blocked by a shopper who is grilling a store employee about something. She apparently isn’t happy about the selection and wants the store employee she’s talking to do something about it.)

Store Employee: *to a shopper* “…I will let the manager know.”

Shopper: “Well, what good will that do?! Can’t you just let the company know that customers want these kinds of olives?”

Store Employee: “I don’t have a way of contacting the supplier, so my only option is to contact the manager and have him pass on your request.”

Shopper: “This isn’t good enough! Why can’t I contact the supplier myself?”

Store Employee: “Ma’am, I don’t have that information. I can only talk to my manager and let him know what you want and hopefully, he’ll be able to get the olives you want.”

(The old woman chews her out and walks away. The employee just looks DEJECTED on a Friday afternoon, so I put my arm around her, and tell her…)

Me: “When you get home, look up notalwaysright.com, and know that you are not alone. I’m not in the service sector, but I appreciate all you do for us, despite crabby old bats like that woman. Thanks for working and helping us out!”

This Employee Isn’t Par For The Course

| Canada | Bad Behavior

(I work at a store that sells clothing for casual wear and work wear. On random occasions, customers mistake our store for the sports store next door. On this day, an elderly lady is just such a customer, as she wants to find something we definitely don’t carry.)

Elderly Customer: *yelling at a male employee* “You d*** kids don’t know anything these days!”

Me: “Excuse me miss, can I help you?”

Elderly Customer: *whirls around, clearly angry* “You! You are too young, too! You won’t know what I’m looking for!”

Me: “If you would just tell me, I’m sure I can help you.”

Elderly customer: “I’m looking for a tam! Do you even know what a tam is?! You don’t! You’re too young!”

(I actually know what a tam is, because my grandfather golfs all the time.)

Me: “A tam is a slouched hat for men to wear while golfing. It has a small bill and a loose cap, and sits on your head like a French beret.”

(I’ve clearly surprised the customer, as she remains silent.)

Me: “Try the store next door, ma’am.”

(I calmly escort her out, all the while, my other coworkers stare. I had a bit of a tough time explaining it to my manager though. I never expected a tam to be something so few people knew of.)

Put This Con To Bed

| WA, Australia | Family & Kids, Liars & Scammers, Wild & Unruly

Customer: “I am looking for some cheap beds for my sons.”

(I look at the two boys the customer has brought with her. One is about 6 years old and very slim, while the other is approximately 13 and massive.)

Me: “Well, for the little one we have this model…”

(I show her the cheapest mesh base in the store.)

Me: “…and for the older boy, we have this model.”

(I show her a heavy duty reinforced model that is $60 more.)

Customer: “No, I will take two of the cheaper beds, thanks.”

Me: “The cheaper model will not stand up to any punishment from the older child.”

Customer: “No, he isn’t mine. My other son is with a friend and he is about the same size as the little fella.” *points to the slim 6 year old*

Me: “Okay, but if this is for the older child, we won’t fix any damage he does and won’t refund or replace it.”

Customer: “Are you calling me a liar?”

Me: “No, I just want you to be aware that it’s not designed for older children.”

Customer: “Well, it won’t be for an older kid, you idiot.”

(I take the customer to counter with receipt and warn the manager of her after she departs. Two days later, the customer returns with a broken bed and the two same boys.)

Customer: “I got this bed two days ago and one is already broken.”

Me: “Did the older kid jump on it?”

Customer: “No, you bloody idiot! I told you it wasn’t for him.”

Me: “Okay then, just go to the front counter and they will arrange a refund.”

(The customer walks from the warehouse to the front desk. Meanwhile, I talk to the 6-year-old son.)

Me: *to the 6 year old* “Did your big brother jump on the bed?”

6-year-old Son: “Yeah, he cracked a sad, jumped on his bed, threw it against the wall and broke it. Now mum has to get a new one so she brought it back.”

(I walk to the front counter and tell the administration staff to cancel the order.)

Me: *to the customer* “Please come and collect your broken bed from the warehouse.”

Customer: “Why the h*** do I want the broken bed back? I came here for a refund!”

Me: “Luckily, your son is more honest than you are. He told me the truth about the bed, and we aren’t a disposal service for other people’s rubbish.”

Customer: “F*** you!”

Me: “Thank you. Have a nice day.”

Smaller Box For Smaller Minded

| IA, USA | At The Checkout, Awesome Customers, Bad Behavior

(I am working a Saturday before a holiday and am extremely busy. I have also been at work since 5 am. I am the only teenage guy allowed to run a cash register.)

Customer #1: *to her cohort* “I f***ing hate this store, and hate these prices.”

Cohort: “Mhmm.”

(I finish ringing up everything.)

Me: “That’ll be $245.15 today, ma’am.”

Customer #1: “No, I am on [government program providing food to women with kids for the kids’ nutritional needs].”

Me: “Oh, I am sorry. Ma’am, you need to let me know that before, but don’t worry: I can rescan it and make sure it’s all right.”

Customer #1: “D*** right.” *returns to talking to cohort*

Me: *to person bagging groceries* “I need to redo this order.”

Coworker: “Okay.”

(My coworker unbags the groceries and helps me sort them out. At this point, I begin scanning items through. The computer lets me know if the items count for the program or not. A box of cereal doesn’t count and cannot be rung up for the government program.)

Me: “Oh, I am sorry, ma’am, this cereal doesn’t count. I believe it has to be the smaller size.”

Customer #1: “Are you f***ing kidding me? I just bought this same box of cereal with my last check.”

Cohort: “Yeah, the female cashiers always ring it up right for us.”

Me: “I am sorry, but the program just changed. You should have received a packet in the mail telling you what is now accepted. Would you like me to have someone get you the size that counts?”

Customer #1: “Just because you have a penis means you think you can tell me what I can and can’t do! I just want cereal!”

(Her rants continues for about five more minutes with a large number of customers all staring at us waiting to see what is going to happen.)

Me: “I am sorry, ma’am. Would you like the smaller size?”

Cohort: “Fine, go get the other box!”

(I finish ringing up the lady and tell her to have a nice day, receiving a scowl and a middle finger in return. Customer #2, after standing in line behind during the whole ordeal, pushes her cart up to my stand. I recognize her but am to upset at this point to think twice about it.)

Customer #2: “Well, that was unpleasant.”

Me: “A little bit. How are you doing?”

Customer #2: “Well, I am just fine. I want you to know something, though: you are my favorite cashier and I always come to your line. You have always been nothing but sweet to me and you ring me up quickly. As far as that lady goes, don’t worry; I will make sure she doesn’t bother you again.”

(She proceeded to offer me a hug which I took. Later my boss came up to me and told me he received two reports about me. The first was a screaming call about the sexist employee. The second was about a ranting and raving customer. My manager banned the rude customer and gave me a raise for biting my tongue through it all.)

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