Purchasing Identity Crysis

| New York, NY, USA | At The Checkout, Bad Behavior

(Usually, Black Friday at our store is organized and lined up, but it usually leads to people getting impatient and loud with us. If one person holds up the line, the rest get extremely upset. It’s the worst when customers trade a whole bunch of games to us when there’s a huge line behind them.)

Coworker: “Okay, so the total amount of these trades that you’ll be getting back would be $54.46 in store credit, or $23 in cash.”

Customer: “Are you serious?! I paid over hundreds of dollars for these games and they cost only $20 in cash? You guys are thieves! Just give me my damn cash then!”

Coworker: “Well, I don’t control the prices here, sir. Alright, so I’d like to see your State ID please so we can continue to process these trades.”

Customer: *getting paranoid* “Why do you want to see my ID? Obviously I look old enough to trade games, don’t I? I’m not giving you my ID. Thieving my identity!”

Coworker: “I can’t process the trade without seeing some State ID, sir.”

(I overhear the issue, and notice that people are getting edgy in line because this man is holding it up. I approach my co-worker.)

Me: “What’s going on here?”

Customer: *rudely interrupts my coworker before he can reply* “Your employee here is trying to steal my identification and gives me a BS amount on my games so he can sell it back on the wall for twice of what it’s worth!”

Me: “Sir, we don’t control the trade amounts and that’s how the prices are processed. Business is business, but we’re not trying to swindle or steal anything from you, I can assure you.”

Customer: “Then why do you need to see my ID for the games? Just take them and give me my f***ing cash!”

Me: “It’s store policy and for authority purposes only. We would have no reason to take your ID but we cannot go through with the transaction if we can’t see your ID, so that means you won’t be getting your cash at all unless we just see the ID for a minute and we’ll hand it right back to you.”

Customer: *huffs and holds out driver’s license* “Here but don’t touch it!”

(My coworker strains to see the information to type in, because the customer refuses to stand any closer with it and complete the process.)

Customer: “Can you put the cash on my credit card?”

Coworker: “Sure, just swipe your card here and I’ll see the last four digits of your credit card.”

Customer: “Why do you need to see all this personal information!? You guys are stealing from me, you a**holes! Not only my games but from me, too!”

Me: “Sir, you’re holding up the line. If you plan to make a scene, please speak with my manager so he can explain it to you.”

Manager: *already hearing the outburst* “Honestly, we’re not trying to steal anything from you and these games aren’t even worth it. Somehow, you’re making it worse for yourself by shouting because you’re raising suspicion on yourself. I would greatly appreciate it if you would just realize the fifty something people behind you and get this over with because most of them here have done a trade themselves and not once have they complained about any thievery. Now, please, restrain yourself because there’s children here, or I’ll ask you to leave the store and keep your games with you.”

(The customer grumbles obscenities under his breath, and holds out his card in an annoyingly far distance yet again, then proceeds to sign and storms out.)

In Need Of A Reality Check

| Australia | At The Checkout, Awesome Customers, Top

(I work retail as a cashier. I’m serving a couple that looks to be between 25 and 30, while behind them is a smiling old man with a cane no younger than 80. All of them are followed by a line that just keeps getting longer. The couple has handed me a check to pay for their goods, and this is a lengthy process. I’m half-way through the transaction when they get impatient.)

Female customer: “Look, I don’t have all day.”

Me: “Sorry ma’am, but this is the process I have to take for all checks. Unfortunately, it takes a while.”

Male customer: *tapping his fingers on the desk* “Can you just hurry up? Geez! Keeping these people waiting!”

(By this point my line is 10 people deep, and I’m beginning to get a bit stressed. The couple is still trying to hurry me along, but I’m going as fast as I can. Finally, I finish and hand them their receipt.)

Male customer: “Finally! That only took all day! Maybe if you weren’t so slow we’d have been out of here by now!”

(Suddenly, the elderly man behind them pipes up.)

Elderly customer: “I didn’t know they still let you pay by check!”

Me: “They do, but unfortunately it’s a lengthy process.”

(The elderly customer continues to speak loudly, within earshot of the couple I just served.)*

Elderly customer: “Hmph! Sounds to me some people just need to get with the 21st Century!”

Young couple: *glares at elderly customer*

Elderly customer: *waves and smiles*

A Knowing Personality

| Miami, FL, USA | Awesome Customers, Awesome Workers, Top

(I’m showing a couple our knife sets demonstrating the difference between each brand.)

Me: “So, if you happen to be a rocker, that is someone who keeps a part of the blade in contact with the cutting board at all times, then you’ll want this type. If, however, you’re a chopper, who lifts the blade completely off the board, then you might find these a better fit since they have a shallower curve on the blade.”

Lady: “Right, well actually he-” *points to her companion* “-is the one who’s going to be using them, so why don’t I leave you two to it, and look for the rest of the stuff on my list?”

Man: “Sounds good.” *turns to me* “Hey, you got anything heavier? I like putting power into my chopping.”

(I show him several additional knives, speaking about the differences in handle shapes and steel grade when he interrupts me.)

Man: “Oh, and you do know that if these knives turn out to be cheap sh**, I’m going to have to come back here and have some very stern words with you.”

Me: *taken aback* “Sir, these are made to the highest specifications of German craftsmanship. Says so right there on the blade.” *I gesture to the ‘Made In Germany’ stamp* “The ones in the cabinet next to me come from Japan, and are made using the same ore and techniques as samurai swords. If you’re going to honestly come back and tell me steel of this caliber is, to use your own words, cheap s***, then I have only three words to say to you: bring it on!”

(The man stares at me, looking not so much offended as bemused. He then proceeds to tip his hat to me in respect.)

Man: “I see you clearly do know your stuff. Please forgive me for doubting you.” *looks around for his girlfriend* “Are you as knowledgeable about the other products in this store?”

Me: “Every one of them.”

(He spies his girlfriend who’s speaking to another associate.)

Man: “Honey come back here, we’re going with this guy! He’s got the know, and the personality!”

(They proceed to do their entire order with me, and the man even insists on shaking my hand afterward saying he’s glad to have found someone with confidence in what they sell. Definitely among my best customers ever!)

An Extra Shot Of Irony

| England, UK | Food & Drink, Wild & Unruly

(I am at a New Year’s Eve party.)

Me: “Hi, how can I help you?”

Customer #1: “Yes, I need to replace someone’s drink. I accidentally spilt it.”

(As it is only a small drink, I gave it to him without charge.)

Customer #2: *to me* “How much of an idiot do you have to be to spill someone’s drink?!”

(Customer#2 orders various drinks, but there are 2 expensive bottles of wine and mixer drinks with at least 3 shots of various spirits in.)

Me: “All together that will be £50.”

Customer #2: “No problem, but seriously can you imagine if I was as stupid as him and spilled these!”

(Customer #2 turns with tray of drinks to return to his friends. As he does, he drops the entire tray, smashing the wine bottles and the other drinks all over the floor.)

Customer #2: “I guess I deserved that. Don’t suppose I could have free replacements?”

(The guy bought another round, as well as two more drinks, one for me and one for the guy he had been joking about.)

Loves Listening To The Sound Of His Master’s Voice

| London, England, UK | Bad Behavior, Musical Mayhem, Theme Of The Month

(This particular music and entertainment retailer has just entered administration, meaning that all branches face closure and employees may lose their jobs. This has just been announced and there is a lot of press surrounding this. Stores remain open until the company either finds a buyer, or completely folds. Employees are in a state of limbo, waiting for news. I am a customer waiting in one of the smaller branches to pay when I overhear this exchange.)

Customer: “Excuse me, I need to find this CD and you don’t have it.”

Cashier: “I can look it up on the system, tell you if any other stores have it. At the moment I can’t order you a copy as our ordering services has been frozen.”

Customer: “I refuse to go anywhere else. I need this CD right now. It was released in 1987. How can you not have it in stock?”

Cashier: “We may have it in stock. Please give me the name of the artist and I will have a look. Please bear in mind we are a small branch so only carry limited stock.”

Customer: “That’s not good enough. You have everything. I need this CD.”

Cashier: “Sir, please tell me the name of the CD and I’ll see what I can find.”

Customer: “You are absolutely useless. Why can’t you just tell me if you have it? Why don’t you have it? No wonder this company is in crisis.”

Cashier: “Sir, I can’t search if you don’t tell me what you are looking for. Please tell me the artist’s name.”

Customer: *suddenly screaming* “IT’S ALL YOUR FAULT THIS COMPANY IS GOING UNDER. YOU DESERVE TO LOSE YOUR JOB. YOU ARE A USELESS PIECE OF S***!”

(The customer storms out. The cashier looks thoroughly upset. Thankfully, the next few people in the queue all approach the counter with a smile and a kind word. The regulars among us do not want to see this store close.)

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