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    This Apple Falls Far From The IP

    | Manchester, UK | Awesome Customers, Technology, Top

    (I have been trying to help a caller connect her new router up to accept all the wireless devices in her house, as she’s recently changed her internet supplier to us. It’s been almost 40 minutes and not going well, until this happens.)

    Caller: “Well, you’re obviously not getting this! I’ll let my son explain because he’s been working on this for hours.”

    Me: “Okay, ma’am, no problem.”

    (The caller’s son gets on the phone.)

    Caller’s Son: “Right…what’s happening is that my DS isn’t connecting due to our wireless having too high security, so I’ve been trying to drop it from whatever WPA it’s on down to WEP. However, to do this I need to log into the router settings using my IP address. I used the static IP address, but to actually log in I need a username and password. I checked on the internet and it says to use admin and password, but whenever I tried it just cleared both fields.”

    Me: *slightly stunned* “Uh, well, what you could try is the router password that’s specific to you. It should be on the help sheet that came with the router itself.”

    (Around twenty seconds later…)

    Caller’s Son: “Ah, thanks very much. Cheers!

    Me: “No problem. If you have any other queries, feel free to call us again.”

    Caller’s Son: *hangs up*

    Me: *to coworker* “I f***ing love tech savvy kids.”

    America The Buttonful

    | Buffalo, NY, USA | Money

    (I work for an insurance company that offers several different auto-pay options. Many people choose to use their routing and account numbers, which means a break on installment fees. We can stop or postpone extractions, but, we need three to five business days notice.)

    Customer: “Hi, my payment’s coming out tomorrow and the money’s not in the account. I need it to be postponed.”

    Me: “I apologize, ma’am, but it looks like the debit tape has been sent to the bank. Once that happens, it’s an automated transaction that I cannot cancel or postpone.

    Customer: ”What do you mean, you can’t postpone it? This is America! You CAN and WILL postpone it!”

    Me: “I’m very sorry. I’d recommend checking with your bank. They may be able to stop the transaction. A non-sufficient funds fee may be applied to your account on our end, though. Generally, we need three to five days notice to postpone these transactions.”

    Customer: “NO, THIS IS AMERICA! All you have to do is press a button or flip a switch or something!”

    Not Something To Horse Around About

    | New Hampshire, USA | Pets & Animals

    (We’ve just had a major accident in town. It’s a small department, and only one officer is on. A lady calls about fireworks going off near her house.)

    Me: “Good evening, [town] Police.”

    Caller: “There are fireworks going off and my horse is very upset!”

    Me: “I’m sorry, ma’am, but right now all calls that are not priority are being held. We have a major accident in town. Our officers cannot leave the scene right now.”

    Caller: “You mean to tell me that’s more important then my horse? He’s really upset! He’s crying!”

    Me: “I wasn’t aware horses could cry. I will let the officer know.”

    Caller: “You people should get your priorities straight! My horse is more important then any accident!” *hangs up*


    (To our US readers, from the NAR Staff: Happy 4th of July! Have fun and stay safe!)

    Curtains Up For This Kitty

    | CA, USA | Love/Romance

    (I’m on the phone with a caller and assisting with her ticket purchase for a future visit.)

    Me: “Okay, so did you say you needed two senior tickets?”

    Caller: “Oh, no…it’ll be one adult and one senior. My boyfriend is younger than me. I’m a cougar. RAWR!”

    Lost & Found Gets Tossed Around

    | NY, USA | Bizarre

    (I am the office manager at a nice apartment building. It is a secure building that requires anyone entering to use a key code. We’re located in a safe town, and have never had a single incident of theft or other criminal activity. A resident approaches my desk.)

    Resident: “Have you seen my sweater? I think I left in down here a couple hours ago!”

    Me: “No one turned one in to me. Have you checked the Lost & Found box around the corner?”

    Resident: “Lost & Found box? You mean you leave lost items just out in the open like that?!”

    Me: “Yes, we put the ‘found’ items in a single location so people are not running all around looking for them.”

    Resident: “That is atrocious! Anyone could walk in off the street and steal from the box!”

    Me: “This building is locked, ma’am. The only people who have access to this area have a key code, like yourself.”

    Resident: “But someone like me could steal them! I could go to that box and steal everything in there if I wanted to!”

    (To illustrate her point, the resident runs around the corner, grabs the Lost & Found box, and drags it over to my desk.)

    Resident: *flings items out of the box* “I’m going to steal this, and this, and all of these! THEY’RE ALL GOING TO BE MINE!”

    Me: “Uh, ma’am? I’m going to have to ask you not to take items that don’t belong to you.”

    Resident: “YOU DON’T KNOW THEY’RE NOT MINE!”

    (Suddenly, she spots the sweater she was looking for to begin with, and totally calms down.)

    Resident: “Oh. My sweater! Oh my God! Thank you so much for helping me find it!”

    (She grabs her sweater and happily skips off, leaving the box and all its items sprawled out over the floor.)

    Me: *dumbfounded* “…you’re welcome?”

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