Tray Fray

, | Burlington, VT, USA | Bad Behavior, Food & Drink, Wild & Unruly

(Due to new public safety standards, we now have to machine wash all dirty trays instead of merely wiping them down with a disinfectant and paper towel.)

Me: “You’re order will be right out, ma’am. Thank you.”

(My coworker brings out her bag of food.)

Customer: “I said I wanted this for here.”

Me: “Yes, ma’am, but as I mentioned all our trays are dirty and we’re only bagging the food at the moment. You’re more than welcome to eat in the lobby if you’d like, but we can’t offer you a tray.”

Customer: “What about those?” *points to dirty pile of trays over a trash can* “Can’t I just have one of those?”

Me: “Uh, no ma’am. Those are all dirty trays. I can’t give you any of those.”

Customer: “Just wipe one down; it’ll be fine.”

Me: “Sorry, ma’am, I can’t do that. It’s against health codes.”

Customer: “Just wipe it down! You’re just being lazy!”

(Note: the customer is getting so agitated that other customers are backing away from her.)

Me: “No, I’m not. I’m really just waiting for the trays to be brought back up from the dish area. They’ll be clean soon.”

Customer: “God, I can’t believe you’d be so rude and lazy not to give me a tray!”

(Without warning, the customer throws her bag full of food at my face. It’s filled with cardboard sandwich boxes and hot fries inside, so she takes a solid chunk out of my cheek and I start bleeding.)

Customer: “That’ll teach you to be rude to a customer!” *shoves two customers out of the way and leaves*

The Biggest Winner Is Humanity

| Robeline, LA, USA | Awesome Customers, Money

Customer: “I’ll have a number seven ticket, please.”

Me: “Sure, that’ll be $2, please.”

Customer: “Thanks! I’m feeling lucky today. I hope that I win!”

Me: “Good luck! Remember, you’ve got to share with me if you do!”

Customer: “Okay!”

(He leaves and I think nothing of it as I always joke with customers about sharing winnings. A few days later, he comes back and hands me the same scratch ticket.)

Customer: “Hey! I won $50! Isn’t that great?”

Me: “Yeah! That’s awesome!”

(I do up the pay out and hand him the money, two 20s and a 10.)

Customer: *holding out the 10* “Could I get two $5 bills instead?”

Me: “Sure, there you go!”

Customer: “Thanks.” *he hands me $25* “There you go! That’s your share!”

Me: “What?”

Customer: “I said I’d give you part of the money if I won, so there you go! Have a nice day!”

(He left before I could argue. It’s people like that who make me have faith in humanity!)

Giving More Than His Two Cents

| Hamden, CT, USA | At The Checkout, Bad Behavior, Money

(A male customer buys nothing but a water and is checking out with me.)

Me: “Have a nice day!” *big smile*

Customer: “You too!”

(The customer leaves with no issue and is gone for perhaps a minute before he comes storming back in the exit door.)

Customer: “Did you charge me 5 cents for this water?” *waving receipt in the air*

Me: “The water itself is two dollars and then we have the deposit fee.”

(There is a 5-cent deposit on all beverages in my state. Period. You get it back when and if you recycle it at a machine that gives vouchers. It has been this way for as long as I can remember in my 22 years.)

Customer: “So you charged me 5 cents?!”

Me: “It’s not an extra five cents, Sir, there’s just a deposit.”

Customer: “I want my 5 cents back!”

Me: “I’m sorry, sir, it’s a state law. All beverages have a 5 cent deposit.”

Customer: “You can’t do that! It’s not displayed. I want my 5 cents back!”

Me: “Sir, I can’t give you a nickel, I’d be a nickel short in my till.”

Customer: “You need to give me my 5 cents back! It isn’t on a sign! You have to have a sign about it!”

Me: *shocked pause* “Let me call my manager… one second.”

(A new manager approaches and asks what the problem is. As the customer is obviously irate, he takes him back to his office to talk, something you really aren’t meant to do. When their meeting is finished, the customer storms out of the office.)

Manager: “I should have just given him the five cents. I think we just lost a customer.”

Me: “…I think we can survive losing that particular customer.”

Fruit Loopy

| Los Angeles, CA, USA | Bad Behavior, Bizarre, Money, Tourists/Travel

Me: “Alright ma’am, I’ve entered all your requests in the reservation. Have a great day!”

Caller: “Wait, I’m not finished! I want a fruit basket in my room to be there when I arrive. And there better not be any grapes! They’re nasty! They’re dirty and full of germs! I only want fruit with skins I can peel off!”

Me: *being a fellow germophobe* “I definitely understand that. Bananas and oranges.”

Caller: “If I find any skinless fruit, I will immediately throw the entire fruit basket out of the window into the ocean! Do you hear me?”

Me: “Ah, well then we have to move you to a room with a balcony, because the window in your stateroom doesn’t open. The upgrade would cost $2,100.00, is that okay?”

Caller: *long pause* “No, I will just carry it upstairs to the deck and do it from there.”

Me: “Alright, sounds great. Anything else I can help you with?”

Caller: “No thanks dear, have a good day.” *click*

Lazy Customer

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