July Theme Of The Month: Great Timing!

Trapped On Mount Karma

| UK | Bad Behavior, Geography, Health & Body, Top

(We are having one of the coldest Easters in record. I work in an outdoors equipment shop, where we sell everything for use in outdoor activities, from hiking boots and tents to climbing gear and ice picks. I also volunteer for the UK’s mountain rescue. My manager and colleagues all know this, and are happy for me to go on calls.)

Customer: “I’m looking for some hiking boots so I can go out in the snow.”

Me: “Okay, sir, they are just over here.”

(We walk over to where we display our boots. As he is looking, I get paged that my team is going out on a rescue.)

Me: “Sorry, sir, I am afraid I have to go. I volunteer for mountain rescue, but one of my colleagues will assist you.”

Customer: “What! How dare you! You shouldn’t trouble me just because some random people managed to get themselves hurt.”

(The customer grabs onto my sleeve. My manager comes over, as he is aware of my needing to leave.)

Manager: “Sir, please let my employee leave. I will help you personally, and we will give you some free walking socks for your inconvenience.”

(I eventually leave, and my team performs our rescue. The casualty had hypothermia and a broken leg, but other than that was fine. A couple of days later, my team get another call-out. I bet you can’t guess who it was…)

Weekly Roundup: Customers Gone Wild!

Not Always Right | Roundups, Wild & Unruly

Weekly Roundup: Customers Gone Wild. In this week’s roundup, we feature five stories of wild and unruly customers!

  1. Disco Stu Does Not Approve (6,052 thumbs up)
  2. A Bad Day To Be A Pair Of Jeans (2,271 thumbs up)
  3. Driving Miss Crazy, Part 2 (4,653 thumbs up)
  4. So Much For Spit & Run (2,931 thumbs up)
  5. Cower Before My Shower Of Flowers (1,144 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

One Is Too Hot, One Is Too Cold, And The Customer Is Not Right

| Fort Worth, TX, USA | Extra Stupid, Food & Drink

(I have just finished preparing some drinks for a guest.)

Me: “Alright, I’ve got two caramel macchiatos, one hot, one over ice, ready at the bar!”

(I put both drinks down, one in a hot cup, the other in an iced cup.)

Customer: “Excuse me, young man.”

Me: “Yes?”

Customer: “Are these my drinks?”

Me: “Those are two caramel macchiatos, sir. One hot, one iced.”

Customer: “Oh… okay.”

Me: “Is there a problem with your drinks, sir?”

Customer: “Err… which one’s the hot one?”

(I physically pause for a few seconds, to see if he’s joking with me.)

Me: “The hot one’s the hot one. The one over ice has the ice in the cup.”

Customer: “Okay, thanks! I never know what fancy coffee drinks you people make nowadays.”

On The Need For Hazard Pay, Part 4

, | USA | At The Checkout, Bad Behavior, Food & Drink

(It is late at night. I’m doing headset on all drive-thru lanes, and handling money by myself. I am talking to a customer at the window.)

Me: “Hello! Your total is $[total] tonight.”

(I take the money, and another car pulls up. I greet them while I count change.)

Me: “Good evening! Order when you are ready.”

(I turn back to the window.)

Me: “Here is your change, sir. Have a great night!”

Customer: “Why are you talking to yourself? Are you slow or something? I don’t want your kind handling my money!”

Me: “Uh… I was just greeting the customer who pulled up to the speaker.”

(As we are talking, I am typing in the next customer’s order.)

Customer: “I’m the only one here! What are you doing now? Hey! Answer me!”

(I am now ignoring the guy yelling at me through the closed window.)

Me: “Your total will be $[total] at your first window, ma’am. Please pull forward.”

Customer: *banging on the window* “You can’t ignore me! I’m a paying customer! Open the window!”

(I yell through the window.)

Me: “Please pull forward, sir! You are blocking the next customer.”

Customer: *suddenly very calm* “Okay, I’m sorry. But could I get another copy of my receipt? I dropped the one you gave me.”

(I oblige and print him a new receipt. When I open the window he suddenly grabs my arm and tries to pull me out of the window. My screaming alerts my manager, who pulls me back inside, and locks the window shut while the customer speeds off with their food.)

Manager: “What the h*** was all that about?! He nearly kidnapped you!”

(I don’t work nights anymore…)

Related:
On The Need For Hazard Pay, Part 3
On The Need For Hazard Pay, Part 2
On The Need For Hazard Pay

She Crossed The Line, Part 2

| Australia | At The Checkout, Bad Behavior, Top

(I’m serving on the registers. There is an enormous line of people, so many of them have been waiting more than ten minutes to make their purchases. I look at the man at the front of the line and call him up. As he is walking up to my counter, an old woman with a walking frame, with remarkable speed, pushes through the adjacent layby line and throws her items at me, then turns and glares at the other man. The customer I called waves his hand at me to let her through. We both assumed that due to her age, she may not have realised that she came in the wrong way.)

Me: “Hi, how are you today?”

Customer: “Get on with it.”

Me: “Uh, okay. So, just checking, are you just purchasing these today? I noticed you were in the layby line before.”

Customer: “Of course I’m bloody well buying them! Why else would I be here?”

(She puts more items on the counter, rudely shoving another customer’s stuff to the side, making some clothes fall on the ground. My coworker and I quickly pick up the items so they don’t get dusty.)

Customer: “Why were you helping her? You’re supposed to be serving me, but you’re not doing a very good job of it!”

Me: “Some clothes got knocked on to the floor, so I was picking them up to make sure they weren’t damaged. Now, I’m happy to put your items through. Just so you know, next time you actually need to line up over there. There is a big line waiting for the registers, but that nice man let you through.”

Customer: “Well how was I supposed to know where to line up? There are no signs.”

Me: “Well… there are around 30 people standing in the line that you just walked past. Also the wall just behind me says ‘Purchases: Pay Here’, while the one you were at says ‘Layby’.”

(I point to all the large signs, but the customer isn’t even looking where I am pointing.)

Customer: “You need to put signs up. That’s misleading.”

(I ignore the last bit, since I’ve already explained it to her. I finish putting her sale through.)

Me: “Alright then here’s your bag and receipt; have a nice day!”

Customer: “I won’t! Because you RUINED it!”

Other Customer’s Small Child: “Wow. What a crazy old bat!”

Related:
She Crossed The Line

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