November Theme Of The Month: Black Friday!

He Has A Potty Dance But No Potty Mouth

| Washington, DC, USA | Health & Body, Hotels & Lodging, Uncategorized

(A well-dressed businessman in a suit comes over to check in. He’s acting very strangely; he’s jumping down on one leg, then the other, and twirling around. His face is red and sweaty, though it’s not a very hot day, and he is panting slightly. I figure he’s just weird, and give him his keys. He SPRINTS off. I turn to a coworker.)

Me: “What was his problem? Why was he acting like that?”

Coworker: “Like what?”

Me: “You saw him.”

Coworker: “Oh, he probably had to go to the bathroom or something.”

Me: “Oh! Well why didn’t he say so? There are bathrooms down here in the lobby.”

(Suddenly, the same customer is back. His face is now purple.)

Customer: “KEYS! NOT WORKING!”

(He throws the keys in my face, and sprints off towards the lobby bathrooms.)

Coworker: “See?”

Trapped On Mount Karma

| UK | Bad Behavior, Geography, Health & Body, Top

(We are having one of the coldest Easters in record. I work in an outdoors equipment shop, where we sell everything for use in outdoor activities, from hiking boots and tents to climbing gear and ice picks. I also volunteer for the UK’s mountain rescue. My manager and colleagues all know this, and are happy for me to go on calls.)

Customer: “I’m looking for some hiking boots so I can go out in the snow.”

Me: “Okay, sir, they are just over here.”

(We walk over to where we display our boots. As he is looking, I get paged that my team is going out on a rescue.)

Me: “Sorry, sir, I am afraid I have to go. I volunteer for mountain rescue, but one of my colleagues will assist you.”

Customer: “What! How dare you! You shouldn’t trouble me just because some random people managed to get themselves hurt.”

(The customer grabs onto my sleeve. My manager comes over, as he is aware of my needing to leave.)

Manager: “Sir, please let my employee leave. I will help you personally, and we will give you some free walking socks for your inconvenience.”

(I eventually leave, and my team performs our rescue. The casualty had hypothermia and a broken leg, but other than that was fine. A couple of days later, my team get another call-out. I bet you can’t guess who it was…)

Weekly Roundup: Customers Gone Wild!

Not Always Right | Roundups, Wild & Unruly

Weekly Roundup: Customers Gone Wild. In this week’s roundup, we feature five stories of wild and unruly customers!

  1. Disco Stu Does Not Approve (6,052 thumbs up)
  2. A Bad Day To Be A Pair Of Jeans (2,271 thumbs up)
  3. Driving Miss Crazy, Part 2 (4,653 thumbs up)
  4. So Much For Spit & Run (2,931 thumbs up)
  5. Cower Before My Shower Of Flowers (1,144 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

One Is Too Hot, One Is Too Cold, And The Customer Is Not Right

| Fort Worth, TX, USA | Extra Stupid, Food & Drink

(I have just finished preparing some drinks for a guest.)

Me: “Alright, I’ve got two caramel macchiatos, one hot, one over ice, ready at the bar!”

(I put both drinks down, one in a hot cup, the other in an iced cup.)

Customer: “Excuse me, young man.”

Me: “Yes?”

Customer: “Are these my drinks?”

Me: “Those are two caramel macchiatos, sir. One hot, one iced.”

Customer: “Oh… okay.”

Me: “Is there a problem with your drinks, sir?”

Customer: “Err… which one’s the hot one?”

(I physically pause for a few seconds, to see if he’s joking with me.)

Me: “The hot one’s the hot one. The one over ice has the ice in the cup.”

Customer: “Okay, thanks! I never know what fancy coffee drinks you people make nowadays.”

On The Need For Hazard Pay, Part 4

, | USA | At The Checkout, Bad Behavior, Food & Drink

(It is late at night. I’m doing headset on all drive-thru lanes, and handling money by myself. I am talking to a customer at the window.)

Me: “Hello! Your total is $[total] tonight.”

(I take the money, and another car pulls up. I greet them while I count change.)

Me: “Good evening! Order when you are ready.”

(I turn back to the window.)

Me: “Here is your change, sir. Have a great night!”

Customer: “Why are you talking to yourself? Are you slow or something? I don’t want your kind handling my money!”

Me: “Uh… I was just greeting the customer who pulled up to the speaker.”

(As we are talking, I am typing in the next customer’s order.)

Customer: “I’m the only one here! What are you doing now? Hey! Answer me!”

(I am now ignoring the guy yelling at me through the closed window.)

Me: “Your total will be $[total] at your first window, ma’am. Please pull forward.”

Customer: *banging on the window* “You can’t ignore me! I’m a paying customer! Open the window!”

(I yell through the window.)

Me: “Please pull forward, sir! You are blocking the next customer.”

Customer: *suddenly very calm* “Okay, I’m sorry. But could I get another copy of my receipt? I dropped the one you gave me.”

(I oblige and print him a new receipt. When I open the window he suddenly grabs my arm and tries to pull me out of the window. My screaming alerts my manager, who pulls me back inside, and locks the window shut while the customer speeds off with their food.)

Manager: “What the h*** was all that about?! He nearly kidnapped you!”

(I don’t work nights anymore…)

On The Need For Hazard Pay, Part 3
On The Need For Hazard Pay, Part 2
On The Need For Hazard Pay