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    Gift Card And Ye Shall Receive

    | Texas, USA | At The Checkout

    (I’ve just finished a week of cashier training for a large retail store. This is my first customer.)

    Me: “Hello, how are you?”

    Customer: “At the end, I have a gift card I want to use. Is that cool?”

    Me: “Sure thing!” *rings up her items* “Your total is $10.97.”

    Customer: “There’s no way that’s my total.”

    Me: “Pardon?”

    Customer: “I said I had a gift card. Add it now.”

    Me: “Maybe I’m misunderstanding…did you want to purchase one and add money to it?”

    Customer: “No! I want to use my gift card to pay for my s***!”

    Me: *slightly panicking* “I apologize. May I swipe it for you?”

    Customer: “Ugh! No! I don’t have it here with me!”

    Me: “Ma’am, you need to have it with—”

    Customer: *throws hands up in the air* “Forget it! I’ll go somewhere where they know what they’re doing!” *leaves without paying for anything*

    More Daylight, Less Twilight, Part 6

    | Scotland, UK | Bizarre, Top

    (I’m helping a customer in her early teens.)

    Customer: “Hey, I’m trying to find a game for my boyfriend. Could you help me?”

    Me: “Yeah, sure. What sort of—”

    Customer: “Oh, the guy on this is hot! What’s this like?”

    Me: “Oh, that’s the new Castlevania game. Basically, it’s about killing vampires and werewolves.”

    Customer: “What!?! Why would anyone buy this?! Vampires and werewolves are cool and hot! You make me sick selling this! Haven’t you ever seen Twilight!? Vampires are like people!” *runs out of the shop with tears in her eyes*

    Me: “I feel so sorry for her boyfriend.”

    Related:
    Less Twilight, More Daylight, Part 5
    Less Twilight, More Daylight, Part 4
    Less Twilight, More Daylight, Part 3
    Less Twilight, More Daylight, Part 2
    Less Twilight, More Daylight

    The Cow Goes Moy

    | Singapore | Food & Drink

    (I work at a popular soy milk shop that sells all soy products only.)

    Customer: “What kind of ice cream is this?”

    Me: “It’s vanilla ice cream, but we used soy milk instead of milk.”

    Customer: “Oh, um, how about this smoothie?”

    Me: “It’s a soy milk shake.”

    Customer: “And this?”

    Me: “It’s hot soy milk with glass jelly.”

    Customer: “Why do you have so much soy?”

    Me: “Ma’am, we specialize in soy products.”

    Customer: “Oh! So you have like, a soy cow, then?”

    Who’s Dating Who

    | California, USA | Food & Drink

    (I work as a server in a popular restaurant. This happens on the toughest day of the restaurant year: Valentine’s Day. A couple in their 20s has just been served their meal.)

    Me: “How are you both doing this evening? Can I bring you anything else?”

    Customer: “We aren’t doing very well at all! You aren’t doing nearly as much as you can to make my lady feel special!”

    Me: “I’m sorry, sir. I was trying to make you both feel special this evening. I thought you might want to be the one to make your lady feel extra special.”

    Customer: “It’s not my job to make her feel special. It’s your job!”

    Customer’s date: *looks like she wants to die of embarrassment*

    Like Her Hearing, Her Cents Comes And Goes

    | Portland, OR, USA | At The Checkout, Money

    Customer: “Hey, I believe I was charged the wrong price for this item. Could you refund it to me?”

    Me: “Oh, of course, ma’am. Let me just see the receipt and I’d be happy to.”

    Customer: “Here it is.”

    (The customer hands me a receipt that is over three feet long and totals over $300.)

    Me: “All right, which did you believe you were over-charged on?”

    Customer: *points out three items*

    Me: “Ma’am, it seems that you were charged an extra two cents for these two items here. Do you really want me to refund you the two pennies?”

    Customer: “YES! And to be sure I want you to return and re-ring my purchase to make sure.”

    Me: “Okay.”

    (20 minutes later, after re-ringing her entire purchase, I let her know that she’ll be getting two pennies back.)

    Customer: “What?! Why did you even do that if it was only two cents?! How stupid can you be?”

    Me: “Um, ma’am, I informed you that you’d only get the two pennies back before I did the transaction.”

    Customer: “No you didn’t! I can’t believe the incompetence of the people working here!”

    (She takes her bag and walks out of the store, yelling obscenities the whole way.)

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