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    Exact Change Miracles

    No Business Like Snow Business

    | CO, USA | At The Checkout, Awesome Customers, Food & Drink, Top

    (I work in a ski resort town at a small store that sells ski & snowboard accessories. It’s peak season and extremely busy. There is a constant line at the register and since we are understaffed, I am running the store alone open to close. This means I can’t leave the store or have a break during the shift. I am ringing people up when a customer with her three daughters come running in the crowded store.)

    Customer: “Ma’am, excuse me! I know you’re busy, but my daughters have a lesson in 20 minutes and they need goggles! But we really just need them for the week.”

    Me: “Okay, ma’am, hang on a minute and I’ll be right with you.”

    (After ringing up a couple more people, I break away from the line to show her our basic goggles and open the case to let her daughters try them on, while people are calling after me to ring them up.)

    Customer: “Great, we’ll take four pairs!”

    Me: “Excellent.”

    (I lock the case, walk to the back closet and have to climb on a chair to reach four pairs on the top shelf and hand them to the woman. The people at the register are clearly getting more impatient.)

    Me: “If you just head to the back of the line, I’ll take care of you shortly.”

    Customer: “Great, thanks!”

    (I return to the register. The customer eventually gets to the front of the line, pays, and leaves. Ten minutes later, I am still ringing people up, and the customer comes back and pokes her head in the store.)

    Customer: “Hey!”

    Me: “Yes, ma’am?”

    Customer: “Do you like coffee or soda?”

    Me: “Uh… coffee?”

    (The customer disappears, and returns five minutes later and hands me a large latte.)

    Customer: “I just wanted to thank you for helping me out when you were so busy! It looked like you wouldn’t be able to leave so I got this for you.”

    Me: “Wow… thank you so much, ma’am! I really, really appreciate this.”

    Customer: “Not a problem! Have a good day!”

    (It was one of the longest 60-hour weeks of my life, but that small gesture made my week and reminded me that there are some awesome tourists too!)

    DVDishonesty

    | Ardmore, OK, USA | Family & Kids, Liars & Scammers

    (I am working the self checkouts. A family has just voided an item off their ticket and I come over to see what’s up. They consist of a mother, a father, and a 6- or 7-year-old boy. They are of Hispanic descent and seem to speak primarily Spanish.)

    Me: “Hi, is anything wrong?”

    Mother: “This movie is ringing up for $16-something, but we got it out of the $5 bin.”

    Little Boy: “Wait, no we didn’t! We got it off the shelf!”

    (The mother hits the little boy admonishingly, says something in Spanish, and then hurries off. The father, however, lingers behind.)

    Father: “I’m so sorry!” *leaves*

    From Hair Raising To Heart Warming

    | UK | Awesome Customers, Health & Body, Top

    (I am standing behind the till, serving customers. I wear a wig; I had Alopecia when I was 16 and haven’t had any hair for three years. A male customer goes past the till, heading for the children’s section, and sees me.)

    Customer: “Oh my god, your hair looks amazing! How did you get it like that?!”

    Me: “It’s a wig, actually! I lost my hair when I was younger.”

    (The customer looks very shocked, but then suddenly gives me a thumbs up.)

    Customer: “Darling, you look smashing.”

    Me: “Thank you, you just made my day!”

    (The customer who took the time to give my self esteem a boost?! I honestly hope he wins the lottery one day!)

    Plot Twist Of The Truth

    | Mexico City, Mexico | Bad Behavior, Bizarre, Top

    (I work at a library that opens Monday through Saturday. It is the Tuesday after a long weekend following the celebration of Mexico’s Independence Day. When I walk in, my assistant looks to be almost in tears while talking to a customer on the phone. I decide to take the call from there.)

    Me: “Good morning. This is the manager. How may I help you?”

    Customer: “Oh, nothing with, really. Since you are all a bunch of lazy a**holes. Shame on you.”

    Me: “I’m afraid I don’t understand, ma’am.”

    Customer: “Well, I called on Sunday because I needed some very important information and no one picked up the phone. No one, you lazy b****!”

    Me: “I’m sorry to hear that, but, you see, we close Sundays. Any other day we are happy to help with any information.”

    Customer: “Yeah? Well, explain this to me. I called yesterday and your s****y secretary didn’t even pick up the phone.”

    Me: “Well, because of the long weekend, we were closed this particular Monday.”

    Customer: “What the f***? You close when I need information? Are you deliberately doing this to upset me? This country doesn’t need people like you, you know?!”

    Me: “You mean, people that celebrate its independence? That’s the reason we closed. Banks close this particular day too, you know?”

    Customer: “What?! You mean banks were closed too?! Is this some kind of evil plan you’re all plotting against me?!”

    (At this point, I decide I’ve had enough of her screaming.)

    Me: “YES WE ARE! And now you know, you should never stop looking over your shoulder because we are after YOU.”

    (We never heard from that customer again.)

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