June Themed Story Giveaway: Wild & Unruly

Not Always Right | Announcements, Theme Of The Month, Wild & Unruly
Want to win a Not Always Right t-shirt?
Enter Not Always Right’s June Themed Story Giveaway:
Wild & Unruly!

Entering is as easy as 1-2-3:

  1. Submit a funny or interesting story about wild & unruly customers.
  2. Enter your email address in the form to qualify.
  3. All posted stories will be entered in a drawing to win a free t-shirt gift certificate, to use in the official Not Always Right shop!

PS: Congratulations to a lucky reader for winning May Themed Story Giveaway, which featured stories about Bigots. The winning submission: The Homo Critical Are Hypocritical (2,127 thumbs up).

PS #2: winners will be announced the first Wednesday of every month. Next free t-shirt gift certificate: Wednesday, July 3!

Assault And Battery Included

| OK, USA | Criminal/Illegal, Theme Of The Month, Top, Wild & Unruly

(I am working retail at a catalog showroom. A customer approaches me with a box for a board game. Being a catalog showroom, the box is for display only, and we have to pull one from the warehouse in the back.)

Customer: “I need this game for my kid.”

Me: “Okay, I’ll ring it up and get you one from the back. This is just a display box, and it’s empty.”

Customer: “I want this one.”

Me: “You want an empty box?”

Customer: “No, I want this game.”

(I just start ringing him up, while trying to smile. I then find out we are out of stock.)

Me: “Sir, unfortunately, this game is out of stock. We should have it back on Tuesday with our next truck delivery.”

Customer: “But it was on display.”

Me: “Sir, I understand, but I can’t sell you an empty box. If you’d like, I can check one of our other stores in the area.”

Customer: “F*** it!”

(He slams the box down on my hand, which is on top of some open—and sharp—ring binders. All four fingers get slammed into the rings, and start bleeding at the knuckles profusely. The customer leaves, and then I leave the register. My manager comes up to me in the back.)

Manager: “You handled that a lot better than I would have.”

(I get the rest of the day off, and decide to do some shopping in the mall. I spot my angry customer at the food court. I go up to the local security, and let him know what had transpired at the store. The security guard goes over to the customer, and has a discussion with him. I just sit at another table, watching the free entertainment as the customer starts to shake like a leaf, as my security friend explains what assault and battery is.)

Lactose And Intolerant

| Melbourne, VIC, Australia | Bigotry, Movies & TV

(The movie ‘Milk’ has just come out. A man approaches the ticket box.)

Customer: “I demand a refund!”

Me: “I’m sorry, sir; what’s wrong?”

Customer: “I just saw Milk, what the h***? That movie was an outrage! I had no idea it was about that s***! Give me my money back!”

Me: “Sir, did you read the movie description before you bought the ticket?”

Customer: “No! Why should I?! The movie was supposed to be about what the title says!”

Needs To Take A Chill Pill, Part 2

| Sacramento, CA, USA | Health & Body

Me: “Thank you for calling [Pharmacy], how can I—”

Customer: “So I just requested a refill, and I want to know when it will be ready.”

Me: “Okay, what is your name?”

(The customer gives her name. I see that no refill was requested. The medication is out of refills, and needs approval from the doctor.)

Me: “I am very sorry, but we must not have gotten your refill request. I see that there are no refills available. I am going to have to fax the doctor.”

Customer: “I did that. I went to their site and asked the doctor to do that. It should have just given my request to you, and it should be ready by now.”

Me: “So, which website did you go to? Was it ours, or your doctor’s site?”

Customer: “His, duh! How can you be that stupid? I requested it, and you see that request, and then you just fill out the paper to give me refills. All the doctor does is sign it. It should take like all of five minutes to get that done. So when the h*** is my prescription going to be ready?!”

Me: “Ma’am, I am sorry. We are in no way connected to your doctor’s office. They have their own software, and we have ours. We cannot in any way see what you have requested with your doctor’s office. We have to wait until he contacts us, and sometimes that can take up to three days for a response. Now if you are out of this medica—”

Customer: “This is unacceptable! I know how these computer things work. You can look up any person’s prescriptions anywhere and anytime, no matter what pharmacy they are at! Now fill my f****** prescription!”

Me: “Ma’am, there is no way I can do that. That would be in direct violation of federal law. There is a privacy act that means that we cannot share medical information with anyone else without your direct consent. Would you like it if I could access your medical record right now and see things like what you went to the ER for?”

(Note: this customer is a notorious drug seeker, and is well known at ERs and Urgent Cares throughout the area. She also knows that we know.)

Customer: “…uh, no.”

Me: “That’s why we can’t see anything your doctor may have on you, or what requests you may have made to him. It’s to protect your privacy. Now since this isn’t a narcotic, I can ask the pharmacist if we can advance you some of your medication until we hear back from the doctor.”

Customer: “Uh yeah, okay. That will be fine then.”

(My pharmacist later pulls me to the side and tells me that I did a great job with a difficult customer, and with keeping my cool. Come Christmas time, I got a few extra bucks in my bonus!)

Related:
Needs To Take A Chill Pill

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