The Long Hold Time Of The Law

| England, UK | Criminal/Illegal, Liars & Scammers

Me: “Good morning, [company name]. How may I help you?”

Customer: “I’ve been waiting to speak to you all afternoon.”

Me: “I’m sorry for your wait; we’ve been really busy today.”

Customer: “I’ve been waiting for 60 minutes!”

(I can see our call queue, and I know that the longest wait anyone’s had all day is about eight minutes.)

Me: “As I’ve said, we’ve been unexpectedly busy. I’m really sorry about that. How may I help you?”

Customer: “I want compensation for having to wait for so long. You’re victimizing me. You can’t get away with treating people like this!”

Me: “Sir, everyone is in the same position. Unfortunately, you’ve called us during a busy time. If we have more calls than staff at any one time, some of our customers need to wait until someone’s available to handle their call.”

Customer: “But I’m not just one of your customers. Don’t you know who I am?”

Me: “No, sir, you haven’t provided me with any of your details for me to try to help you today.”

Customer: “You can’t get away with this. I know about these things. I know! I’m going to the government! This is illegal!”

Me: “It’s not illegal for us to be busy, sir.”

Customer: *hangs up*

Manners Are Not Just For The Young

| Birmingham, England, UK | At The Checkout, Bad Behavior, Top

(I’m the only person in the queue for the self-service tills. A woman has finished scanning her items, but is still packing them. A man comes up behind me. I look young for my age, and am dressed casually as it’s my day off. I also have red streaks in my hair from a charity day the day before.)

Customer: “Are you queuing?”

Me: “Yes, I am.”

Customer: *pointing at where the woman is* “Well, are you wanting that one or not?”

Me: “I’m waiting for the woman to finish.”

(Instead of waiting behind me as I expect, he pushes past, goes up to the woman’s till, and starts trying to scan things through. The system won’t let him as the woman hasn’t taken her bags yet. After a few unsuccessful attempts he barges back past me and rejoins the queue.)

Customer: “F****** kids.”

Me: “At least this f****** kid had the manners to wait until the lady was finished.”

Customer: *blushes*

Dancers In The Dark Coffee

| USA | Food & Drink, Health & Body, Top

(A young customer woman in ballet shoes comes running into the shop. She looks exhausted.)

Customer: “I’m so sorry; this is going to be a really big order.”

(She starts to rattle off a huge order. Being the only barista, I start on them as soon as she done ordering. While making the coffees, a regular walks in.)

Customer: “I’m so sorry; she’ll probably be a little bit. I have really big order.”

(The regular just scoffs, and stands at the register. I focus on the drinks I’m making.)

Regular: “Hey!”

Me: “I’ll be there in just a moment; I want to make sure all of her—”

Regular: “Forget her f****** order! She and her little friends will just waste the damn drinks. Dancers, bah.”

Customer: “Excuse me?!”

Regular: “You heard me. All you stupid little girls thinking that they’re an athlete because they can f****** dance!”

(The customer takes a few steps back.)

Customer: “Right, it’s so easy. Then how about you follow me.”

(She bends backwards, practically touching her ankles. She slides back up, before standing on point. She brings one leg up and begins to spin on one foot, in place. She does it a few more times, before smirking at my regular. Still on point.)

Customer: “Your turn.”

(The regular scoffs, and huffs about the register until the order is finished.)

Air Conditioning The Customers

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A Mother Goes Out Of Her Way To Get In The Way

| FL, USA | Bad Behavior, Family & Kids, Top

(I’m about seven years old, shopping with my mom at the grocery store. My mother had stopped to look at something, and I am looking at a display in the center of the aisle. Out of nowhere, a very large old customer nearly rams her cart in to me.)

Old Customer: “You better move out of my way, ’cause I ain’t movin’ for you.”

Me: *terrified* “I’m sorry!”

(I quickly run to my mom.)

Me: “Mommy, I didn’t mean to! I moved as quickly as I could.”

Mom: “You didn’t do anything wrong, but next time someone acts like that; don’t move. You tell them to ask politely.”

Me: “Yes, ma’am.”

(We finish our shopping, and then my mother takes off nearly in a run. She comes to a stop in front of a shopping cart. I see the rude customer.)

Mom: “You better move out of my way, ’cause I ain’t movin’ for you.”

Old Customer: “Excuse me?”

Mom: “You heard me! How dare you act like that in public! How does it make you feel to talk to a seven-year-old that way?”

Old Customer: “But he—”

Mom: “If I ever see you treat my son like that again, you will have to answer to me. I bet you’re probably old and alone, if you’re that rude!”

Old Customer: *walks away in a huff*

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