October Theme Of The Month: Halloween!

Not Even Remotely Close

| ON, Canada | Extra Stupid, Technology, Theme Of The Month

(My customer needs help setting up a 3rd party recording device, so I spend a few minutes explaining where the connections need to go. Then he asks for help programming our remote to control his 3rd party equipment.)

Me: “Okay, we’re almost ready to program it now! We just need one more piece of information. Can you find the manufacturer of your recorder for me?”

Customer: “Oh yeah, it’s a Hitachi.”

Me: “Excellent! Let’s see what the code is for Hitachi then. Give me one moment.”

Customer: “Did you need me to spell it for you?”

Me: “Well, you said it’s a Hitachi, right?”

Customer: “Yeah. But it’s spelled with a ‘B’.”

Me: “Sorry, did you say a ‘B’, as in bravo?”

Customer: “Yeah! It says T-O-S-H-I-B-A, Hitachi!”

A Dance Dance Revolution Revelation

| OH, USA | Geeks Rule, Health & Body, Top

(My friend wants to sign up for a ‘Dance Dance Revolution’ contest, and drags me with her to the sign up table.)

Friend: “Sign me up!”

Registration: “What’s your name?”

(She gives registration her name and he puts her down on the chart. Then he turns to me.)

Registration: “And your name?”

Me: “Oh, no. I’m not playing, thanks.”

Registration: “Why not?”

Me: “Um… my boots are too heavy.”

(I show him the four-inch platform costume combat boots I have on. Upon seeing this, the guy working registration slowly pushes himself back from the table. He turns in his chair, so I can see his legs. One of his legs is a prosthetic, which he seems to have enforced with duct tape at the thigh.)

Registration: “I’m playing. What’s your excuse again?”

Me: “…sign me up.”

His Definition Of Solid Is Not So Solid

| PA, USA | Technology, Theme Of The Month

(I’m on the phone with a customer who is having an Internet connection problem.)

Me: “Is the light on your modem blinking?”

Customer: “No.”

Me: “So, it is solid then?”

Customer: “Yes. It’s solid, then it’s off, then it’s solid again, then it’s off again…”

Cause For Pregnant Pause

| ON, Canada | Bizarre, Money

(A customer calls in, noticing that she hasn’t had any money taken from her account for her water heater rental for the last couple months.)

Me: “Okay, so let me look into your file. Hmm, seems you’ve not been set up on our new billing system. That’s probably the problem. Let me just grab your info from the old system to fix it. Wait, you’re not in there either.”

Customer: “Huh?”

Me: “I don’t think you’ve been billed for this in a while. Yeah, here’s a note from 2007 saying you hadn’t been billed since September ’06. It seems as though they just closed it without actually fixing it. You haven’t been charged for seven years.”

Customer: “Wow.”

Me: “Now, unfortunately, we’re going to have to back-bill you for this—”

Customer: “Oh, God!”

Me: “…but luckily for you, we cap back-bills at one year. So, it won’t be a couple grand: it’ll just be about $300.”

Customer: “Oh, wow, that’s so much better. Thank you!”

Me: “Wait, did you just thank me for billing you $300?”

Customer: “Yeah. It’s like one time when I was 14, and I’d just gotten my first piercing. I told my parents that I was pregnant, and by the time they figured out that I wasn’t, they were okay with any other news I could possibly have given them.”

Weekly Roundup: Health & Body

Not Always Right | Health & Body, Roundups

Weekly Roundup: Health & Body. This week, we share five stories about customers dealing with (and sometimes creating) health and body issues!

  1. Selfish Smokers (8,128 thumbs up)
  2. If The Zits Don’t Kill You, The Angst Will (4,553 thumbs up)
  3. It’s A Perm, Not A Sperm (2,716 thumbs up)
  4. Miss Diagnosis (2,961 thumbs up)
  5. Hollywood, M.D. (2,202 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

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