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  • Keep Calm And Cop On

    | USA | Top, Wild & Unruly

    (We have one female coworker on our shift, and despite the fact that we’re all more physically intimidating than she is, we usually will let her handle aggressive customers because she tends to freak them out. Not only is she a calm person, but she can’t read body language and therefore doesn’t respond to menacing behavior. Note: she’s also one of the smallest people working in the store.)

    Customer: *barges up to the counter* “You f***ing people sold me some piece of s*** equipment that doesn’t f***ing work!”

    Female Coworker: *blank stare* “I’m sorry, what seems to be the problem?”

    Customer: “It doesn’t f***ing work! What, do you got cotton in your ears, little girl?”

    Female Coworker: *dead pan* “You did indicate that the device is not working, sir. I was asking for clarification.”

    Customer: *uneasy* “Well it ain’t…downloadin’ stuff like it’s s’posed to.”

    Female Coworker: *holds out her hand* “May I?”

    (She examines the device for a moment, then turns it off and opens the back of it.)

    Female Coworker: “Sir, how long have you had this device?”

    Customer: “Six weeks.”

    Female Coworker: “…and in that time, how much exposure to water or other liquid has it had?”

    Customer: *leans in and gets in her face* “Don’t you DARE try to blame this on me, you f***ing b***! You little godd*** c***! This is all your fault I know you sold me a faulty device! You will fix it or give me my money back, because I didn’t do s***!”

    Female Coworker: *smiling calmly* “Sir, did you perhaps drop it in the snow last week?”

    Customer: “What the f***’s that got to do with anything?”

    Female Coworker: *hands him the device* “When you can answer that, I’m sure anyone here will be happy to help you. However, as the device has been compromised and not by a factory defect, I’m afraid I cannot help you at this time.”

    (Surprisingly, the customer returned a week later, and very sheepishly apologized for his behavior. On that same occasion, another customer with less self control tried to take a swing at my female coworker. We were delighted to discover the first customer was in fact a cop, and got to watch the other guy get arrested in the middle of the store.)

    That’s What You Get For Choo-Choo-ing Me Out

    | Coventry, UK | Top, Tourists/Travel

    (I work as a maintenance man for the top railway maintenance company in the UK. I’m maintaining buttons on the station platforms—important buttons that station staff use to let the signalman know the train is boarded and ready to leave. I must also add that to test these buttons, we need a train to be present.)

    Customer: “Excuse me lad, can you tell me when the next train to Euston is, please?”

    Me: *looking up at information boards* “I can see that it is due any minute now. Should you need any more help, you can just refer to the digital screens above you.”

    Customer: “Don’t lie to me!”

    Me: “E-Excuse me?”

    Customer: “I checked on my phone half hour ago, and it said the train was due at 22 minutes past. It is now half past.”

    Me: “I’m sorry, sir. Usually, the station staff can tell you why the delay has been caused, but I can tell from the screen…” *points* “…that it is expected in a couple of minutes. Unfortunately, I can’t tell you any more, as I’m just here to make the trains safe to run.”

    Customer: “F***ing typical! Won’t help no c***!”

    Me: “I’m sorry?”

    Customer: “You railwaymen are all the f***ing same! Whenever I see you ‘working,’ you are just standing about!”

    Me: “I assure you, sir, we work very hard, but currently we are waiting for a train so we can test the station’s communication with the signalman. Without a train, the button panel won’t communicate with him.”

    Customer: “Bull****!”

    Me: “Well, I—”

    Customer: “Whenever I pass you guys on the train, you are always standing at the side of the track, doing nothing! No wonder train fares increased because YOU b******s are leeching the system!”

    Me: “Are you talking about when the train is moving and you see men like us on the track?”

    Customer: “Yes!”

    Me: “Well, if we were maintaining things on the track…how are we meant to do that if a train is driving over it?”

    Customer: *turns red*

    (He runs off, mumbling, before catching a station attendant and ripping into him as well…and missing his train in the process.)

    No Scan, No Scam

    | Newton, NJ, USA | Liars & Scammers, Money

    (I work in a store in a small town where most of the customers are elderly and sweet. If a price doesn’t come up, I will generally trust a customer if they say they know the exact price.)

    Me: “Oh, there’s no bar code on this.”

    Customer: “Well, it was $39.99, but I guess that doesn’t help you.”

    Me: “Well, I can enter it manually. You’re sure it was $39.99?”

    Customer: “Actually, it was…$19.99.”

    Me: “Sir, do you really want me to call for a price check and make you and all the people behind you wait ten minutes for someone to come up here?”

    Customer: *defeated* “…It was $39.99.”

    Guess Who’s Flapping To Dinner

    | Ottawa, ON, Canada | Crazy Requests, Pets & Animals

    Customer: “This may sound odd, but we’re looking for a light with a finish that’s resistant to…um…bird poop.”

    Me: “I’m guessing you have a pet? Well, no finish is going to stand up completely to that kind of thing, but we can look at a few things. What kind of light are you looking for?”

    Customer: “It’s for over our kitchen table.”

    (I proceed to find them some lights. Later on as I’m helping them out to their car…)

    Me: “Oh, I never did ask the name of your bird!”

    Customer: “Well, we have about 70 of them. Bye!” *drives off*

    Coworker: “Remind me not to accept any of their dinner invitations.”

    Going Native

    | Kansas City, KS, USA | History

    (We have our patients review their insurance/contact information before their visit roughly once a year. This ensures that everything that we have on file is up-to-date.)

    Old Man: *looks over information* “There’s something on here that I want to change.”

    Old Man’s Wife: “Honey, our address and phone number have been the same for 20 years. What could you want to change?”

    Old Man: “Right here where it says ‘Caucasian,’ it should say ‘Native American.’”

    Old Man’s Wife: “Why would it need to say ‘Native American?’ You’re not an Indian, honey. You were born in Kentucky.”

    Old Man: “Yeah, I was born in Kentucky. Kentucky is in America. I was born in America. That makes me a NATIVE American!” *shakes head*

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