Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Had It Up To Their Neck With Bad Customers
    (2,653 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    (Not The) Scent Of A Woman

    | Newton, NJ, USA |

    (A female customer is looking at the perfume display.)

    Customer: “Excuse me, it says that this smaller bottle of [brand] perfume is the same price as this larger bottle of [brand] perfume. But they are the same product.”

    Me: “Actually, this larger one is men’s cologne and this smaller one is women’s perfume.”

    Customer: “No, no, they’re both for women. You’re looking at the wrong one.”

    Me: “No, ma’am, if you look right here, this larger one says ‘por homme’ on it. That means ‘for men’.”

    Customer: “No, they’re both for women. See how this one is light blue? That means for girls.”

    Me: *giving up* “My mistake, ma’am.”

    (On the bright side, the next time she came in, she smelled like a man.)

    Whiney Wine

    | Wiltshire, UK |

    (I work in a supermarket with a reputation for having an upper middle class customer base. It is a very, very busy Saturday and I’m trying to run people through as quickly as possible. Note I’m underage and can’t sell alcohol without the permission of a supervisor.)

    Me: “I’ll just page someone of age to ring the wine through. Is it okay for me to do everything else first?”

    Customer: “Whatever, just get on with it.”

    (I start ringing everything else through, watching out for my supervisors. All of them are busy dealing with other customers and situations.)

    Customer: “Do the wine now.”

    Me: “Madam, I can scan it, but I can’t allow you to pay for it until it’s been run through by my supervisor.”

    Customer: “Why the h*** not? Just run it through!”

    Me: “I’m 17, madam. It’s against the law for me to buy or sell alcohol and I don’t have the option to bypass the supervisor authorization even if I wanted to.”

    Customer: “So you don’t want to?”

    Me: “I’m sorry?”

    Customer: “You don’t want to get someone to do it, do you?”

    Me: “I’m sorry, but I don’t understand–”

    (Before I know it, the woman has turned around and stormed up to another employee, who isn’t from the section and is also underage.)

    Customer: “There you are! I’ve been waiting forever for someone to do this alcohol because that girl won’t do it! Now, get over here and do it!”

    Coworker: “Madam, I’m not from this section. I’m just collecting trolleys. I can’t process your alcohol.”

    (The customer storms around the checkouts hunting for someone else, as I sit mortified at my till. Eventually, she finds one of the supervisors. After a barrage of anger, her alcohol is processed.)

    Knowing Is Half The Battle

    | Ohio, USA | Food & Drink

    (I’m a server in my restaurant. The Sunday lunch crowd is usually the elderly. An older gentleman and his wife are seated, and I take their drink order.)

    Me: “Would you like anything else to drink besides water?”

    Customer: “Yes, I’d like a drink.”

    Me: “Okay, what kind?”

    (He doesn’t respond and looks at me for a while.)

    Me: “We have canned soda: Coke, Diet Coke, Sprite, Dr. Pepper, Mt. Dew, Sunkist, iced tea, hot tea, coffee–”

    Customer: “Yes, I want a can.”

    Me: “Um, I…” *smile* “Which one?”

    (He stares at me for a good while, like I should know better. Finally, his wife chimes in.)

    Wife: “He’d like a Coke, please.”

    Some Things Just Don’t Add Up, Part 2

    | Fresno, CA, USA | Food & Drink

    (I am working as the host at a family restaurant. It’s particularly busy night, so I am taking down names on the wait list.)

    Me: “Hey, how’s it going?”

    Customer: “It’s going to be 6 with 2 kids.”

    Me: “So, a total of 6 people?”

    Customer: “No, 8!”

    Me: “I’m sorry, ma’am. Okay, a total of 8. I got you down.”

    (Their party has to wait for around 30 minutes to be seated. Right after we seat them, the woman comes back up to the front.)

    Customer: “Um, excuse me! How do you expect us to fit at this table?!”

    Me: “Well, that table can usually hold 8 people. It seats four on one side, and four on the other.”

    Customer: “But we have 13 people!”

    Me: “Ma’am, when I asked you the total amount of people, you told me 8.”

    Customer: “No, I told you 8 adults and 3 children!”

    Me: “But that only adds up to 11–”

    Customer: “That doesn’t matter! We can’t fit!”

    Related:
    Some Things Just Don’t Add Up

    Please Activate Your Brain While You’re At It

    | Buffalo, NY, USA | At The Checkout

    (I’m cashiering at a large department store. I have a customer who is really pushing my buttons by requesting different things in different bags and just being a pain in the butt. By the time she’s ready to pay, I just want her out of there.)

    Me: “Ma’am, your card was declined. You can try it again though, if you like.”

    Customer: “Wow, that’s weird. This card is brand new.”

    (She swipes it again, signs, and it is once again declined.)

    Me: “I’m sorry, it still won’t go through. Do you have another card?”

    (The customer spends ten minutes looking through her wallet and finally emerges with another card and swipes it through. She keeps looking at her first card while the second card is processing.)

    Customer: “Do you think it didn’t work cause I didn’t activate it?”

    Me: “Yeah, probably.”

    Customer: “Why do they make you do that anyway?!”


    Page 896/1,973First...894895896897898...Last