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    You Can Lead A Horse Doctor To Water

    | Virginia, USA | Health & Body, Pets & Animals

    Caller: “Hi, this is [name] with [co-op store]. I need to return some [animal] vaccines that are out of date.”

    Me: “Okay, I can help you with that. Let me just look up your invoice so I can see what you last bought this item…”

    (I take a few moments to check on her past vaccine orders.)

    Me: “Ma’am, the last time you bought this item was in 2009. That was three years ago.”

    Caller: “Yeah, so? I need to have it returned so I can get a refund.”

    Me: “I’m sorry, but I can’t return this.”

    Caller: “Why the H*** not?!”

    Me: “If I came to your store three years ago and bought a vaccine, would you let me return it today and give me a refund?”

    Caller: “Well, that’s absurd. Of course not. You would have had the vaccine long enough to use it before it went out of date….oh…I see…have a nice day.”

    In The Beginning…

    | Pennsylvania, USA | Food & Drink, Religion

    (I work in the kosher section of our deli. I often get questions about what makes our food different from the things sold at other counters at the store.)

    Customer: “What’s a kosher chicken?”

    Me: “It’s a chicken that was raised, slaughtered, and prepared according to kosher rules.”

    Customer: “What’s kosher?”

    Me: “It’s Talmudic laws regarding food.”

    Customer: “What’s Talmudic?”

    Me: “It’s Jewish religious law.”

    Customer: “What’s Jewish?”

    Of Quick Comebacks And Minute Men, Part 2

    | St. Thomas, ON, Canada | At The Checkout, Rude & Risque

    (I am working as a cashier in the sandwich shop I work in. Two male customers of at least 65 years old are ordering food.)

    Me: “So, the debit is ready. Your chip goes in the bottom whenever you’re ready.”

    (The customer that is paying tries to complete his debit transaction. However, it returns on my end saying the card was removed before it was completed.)

    Elderly Male Customer #1: “What happened? I did everything right!”

    Elderly Male Customer #2: “I think you pulled your card out before the machine was done.”

    Elderly Male Customer #1: “Pulling out too soon! Story of my life!”

    Related:
    Of Quick Comebacks And Minute Men

    That’ll Be One Rippled Rear

    | USA | Health & Body, Language & Words

    (A woman walks into the video section of the department store.)

    Customer: “I’ve been looking all over this d*** store, and I can’t find the new Buns of Abs workout video!”

    Me: “I’m sorry, ma’am, I’ll try to find it for you. Were you looking for Buns of Steel or Abs of Steel?”

    Customer: “It’s called BUNS OF ABS! BUNS OF ABS! BUNS OF ABS! BUNS OF ABS! Don’t you think I know what I’m talking about?”

    Me: “Yes, ma’am. I’m sorry, but it looks like we only have Buns of Steel and Abs of Steel at this moment. Would you like either of these two?”

    Customer: “No, I want Buns of Abs!”

    Me: “Yes, ma’am. I’m afraid we simply don’t have your video in stock. Is there anything else I can do to assist you?”

    (The customer lumbers off, grumbling. Thankfully, at the insistence of her daughter, she came back two minutes later to purchase Abs of Steel and Buns of Steel.)

    Thick(headed) As Thieves, Part 2

    | UK | Criminal/Illegal, Technology, Top

    (Our ISP has recently had to block access to a certain download site as the result of a court order. This takes place the day that the block came into effect.)

    Customer: “Why can I not access [site]?”

    Me: “As part of a court order, [site] has now been blocked on our network. If you wish further information regarding this please refer to [information site].”

    Customer: “I want a discount!”

    Me: “Excuse me?”

    Customer: “I want a discount! I pay for a service and you are now limiting my service. I want money off my subs!”

    Me: “I’m afraid that we cannot do that.”

    Customer: “What am I supposed to do now? I got hundreds of movies, shows and games off that site! Where will I get them now?”

    Me: “I guess you’ll have to purchase them, sir.”

    Customer: “Why? They’re available free online and now you’re preventing me getting them. How is that fair?”

    Me: “Most of the content on that site was illegal and it is against the terms of your service to use your connection for the illegal download of copyrighted material.”

    Customer: “Don’t be stupid. If it was illegal, why would it be available for download for free?”

    Me: “That’s why we’ve had to block the site, sir. It’s because of all the illegal content.”

    Customer: “Well, I don’t download anything illegal from it, so unblock it now!”

    Me: “What was the last thing you downloaded, sir?”

    (The customer tells me the name of an exceptionally popular movie. It’s still doing extremely well in the cinema, and won’t be available at retail until September.)

    Me: “That’s still in the cinemas, sir. You can’t even buy that in the shops yet. That would be an illegal download.”

    Customer: “No, it’s not!”

    (This goes on for another 15 minutes, with the customer adamant that because he could download it for free, then it must be legal. Note that he has also been extremely rude and aggressive whilst I remain calm.)

    Me: “Sir, I take it that you are going to continue to download illegal material?”

    Customer: “Yes, because it’s not illegal!”

    Me: “That’s fine, sir. I’ve just processed an immediate cancel of your services. Your broadband service will be cancelled within the next hour due to breach of your terms of service. Your details will also be passed to the relevant authorities to investigate your illegal activities. Your final bill is [price]. We no longer wish you as a customer. Thank you for your time.”

    (I passed on the details and his service was cancelled within 10 minutes. I’ve yet to hear about whether he was investigated or not. My manager gave me a cookie for dealing with the call so well.)

    Related:
    Thick(headed) As Thieves

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