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  • A Case Of Misbehavin’ Identity

    | Edmonton, AB, Canada | Top, Wild & Unruly

    (I am working in a post office inside a mall. I am in a rather secluded part of the store and usually only one or two customers are here at a time. This is my first night alone, and I have just learned this particular transaction about two hours earlier with my manager. The first meeting occurs with my manager there as a witness.)

    Customer #1: “I’d like to do a change of address, please.”

    Me: “Sure. I just need two pieces of photo ID and something showing your old address. It could be your driver’s license or a bill.”

    Customer #1: “I don’t carry ID with me. I don’t want to get mugged. I took the bus here just to do this. Can’t you do it anyway?”

    (Unfortunately, there is no way to do this. If I don’t write the information down on the form, it will be rejected and the customer’s money will not be refunded. I explain this to her several times, and mention TWO pieces of ID repeatedly. I also write this down on a note and hand it to her. She leaves, upset, and tells me she’ll be back later. Work continues as normal, until I see the same customer come back in the store two hours later. This is after my manager has left me alone for the night.)

    Me: “Hi there! So, you brought your ID?”

    Customer #1: *grumbles* “Yes. I can’t BELIEVE you made me bus it home and all the way back here for ONE STUPID CARD.”

    (At this point, I know she’s going to get even angrier. She’s only got one piece of ID, and I still can’t do the transaction.)

    Me: “I’m sorry, ma’am, but I need two pieces of ID.”

    Customer #1: “Are you f***ing joking?! ALL THE WAY HOME AND YOU STILL WON’T DO IT?!”

    Me: “I asked you for two pieces of ID, ma’am, several times. I even sent a note with you.”

    Customer #1: “YOU EXPECT ME TO READ A NOTE? ARE YOU STUPID? YOU HAVE ONE PIECE! THAT’S ENOUGH! JUST DO THE F***ING FORM!”

    (The customer is fuming, and there are other people in line behind her. I call my manager, who immediately remembers the customer and tells me to “just do the transaction anyways and she can lose her $40 if she wants to”, but by this time the woman is screeching while I’m on the phone.)

    Customer #1: “YOU ARE REFUSING ME SERVICE BECAUSE YOU’RE A RACIST, AREN’T YOU?! YOU F***ING RACIST!”

    (Suddenly, she vaults herself over the counter and grabs the nearest object—thankfully just a roll of kraft paper—and starts whacking me with it. Security happens to be passing by and they tackle the woman to the ground, kraft paper in hand, still screeching about my “racism” and “ignorance”. I go back to helping the customers that have been waiting.)

    Customer #2: “My god, that was the best thing I’ve ever seen! What the h*** did you do to her?!”

    Me: “Long story…I just needed more ID and she didn’t have it. What can I help you with?”

    Customer #2: “Oh, a change of address. But I only have one piece of ID…” *gets a sheepish look on his face* “You just spent the whole time I was in line explaining that you need two pieces of ID for this form, didn’t you?”

    Me: “Oh, um, yes… so, you know that I can’t do it then?”

    Customer #2: “Yeah, I just hoped for some hair pulling.” *slinks away*

    Customer #3: *grinning* “I have two pieces of ID, and I just want to mail this.”

    Me: “I’m so sorry you had to witness that, sir. You could use the drop box beside the desk next time. It’s right over there.”

    Customer #3: “Oh, I know. But I’m an officer and I wanted to witness that woman in case things went south.”

    (It turns out he really was an officer! He had the woman charged with assault and petty theft for taking the roll of kraft paper.)

    Environ-Mental

    | Burlington, VT, USA | Bizarre

    (My friend and I are browsing t-shirts. We’re glad to be out of the 97-degree heat wave attacking all of Vermont. Suddenly, we hear an angry customer behind us.)

    Customer: “It’s an outrage! You should be ashamed of yourselves!”

    (We turn around and see a middle-aged man yelling at the two young ladies behind the register. He appears completely normal otherwise.)

    Customer: “I refuse to shop here! This is completely immoral!”

    (He begins to go around to every single customer and repeat some variation of this rant, which we can’t quite catch until he runs up to us.)

    Customer: *to us* “Don’t shop here. Leave right now. They have their door open and the air conditioning on and it’s CRIMINAL! If you shop here, you hate the environment!”

    (He goes to the door, spins around dramatically and yells out one last time.)

    Customer: “This business supports global warming! Don’t give them your money; they’re trying to destroy the earth for profit!”

    (He then stomps outside, presumably to repeat this same rant to every other store on the block.)

    Cashier: *to us* “Our air conditioning isn’t even on…”

    Deluded About Rude

    | Arkansas, USA | At The Checkout, Bizarre

    (I’ve just made a food order that costs less than $10. The customer pays with a $50 bill.)

    Customer: “I’m so sorry. This is so rude.”

    Me: *laughing politely* “Don’t worry about it, sir. It’s not rude at all. I’ve had people order a sandwich for $6.50 and pay with a $100 bill. That’s rude.”

    Customer: “That is rude. That’s VERY rude. But this is rude as well!”

    Me: “Well, I don’t think it’s rude, sir.”

    (I give him his change and order number.)

    Customer: “Um, where do I get my drink?”

    (This is a very common question, as our drinks are self-serve.)

    Me: “Your cup is in that blue rack next to the Coke machine.”

    Customer: *to a random customer as he walks away* “You see? I’m so stupid I couldn’t even figure out where the cups are!”

    The Girl Who Cross-Shopped The Employee’s Best

    | OR, USA |

    (A customer walks into the bookstore and begins looking around.)

    Me: “Hello! Is there anything I can help you find today?”

    Customer: “Yes, there is this book that I heard about on the radio that I want to read.  I can’t remember the title, though.”

    Me: “Alright, do you know who the author is?”

    Customer: “No, but I’m pretty sure that he was from Norway, and it came out really recently.”

    Me: “Okay, I can’t think of any books by Norwegian authors that are big right now, but I can try to see what we have. I’ll go ask my boss if she can think of anything.”

    Me: *to my boss* “Do you know of any books by Norwegian authors that came out recently?”

    Boss: “No. Do they know anything else about it?”

    Me: “I’m not sure, but I will ask.”

    (I walk back to the customer.)

    Me: “Neither of us can think of anything by a Norwegian author that came out recently. Can you think of anything else about the book? If we don’t have it in stock, I can special order it for you.”

    Customer: “I think it was a mystery.”

    (On a hunch, I walk out to our new book display and pick up “The Girl Who Kicked the Hornet’s Nest” by Swedish author Stieg Larsson.)

    Me: “It wouldn’t happen to be this, would it?  This book came out very recently in hard cover and is very popular right now.”

    Customer: “That’s it!”

    Me: “Excellent! That book is actually part of a series.  We have the first one right over here if you are interested.”

    (I walk over and grab the first book and hold it out to her.)

    Customer:The Girl With the Dragon Tattoo? Okay, that looks good!”

    (I continue holding the book out for her, but she doesn’t take it.)

    Me: “If this is all, I can ring it up for you right now, or I can set it aside for you while you browse.”

    Customer: *happily* “Oh, no, I’m not going to buy it. Now that I know what the book is, I am going to go home and buy it on my Kindle!” *turns and leaves without another word*

    Greetings & Confrontations

    | Missouri, USA | Bizarre

    (An older customer walks in the store. We usually try to greet every customer as they walk in.)

    Me: “Hi!”

    Customer: “Hi there. How are you?”

    Me: “I’m pretty good. How about yourself?”

    Customer: “Well, you might as well say you’re freaking fantastic, because no one really cares how you are anyways!” *walks off*

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