Music With A Beautiful Ending

| NM, USA | Criminal/Illegal, Liars & Scammers, Musical Mayhem

(I’m a teenage girl and interning at the local music store my dad works at. As he is also a musician, he has many instruments (guitars, basses, drums, etc.) that he will occasionally leave in his car overnight. The night before this happens a guitar was stolen from his car. My dad describes it, and tells me to be on the lookout for it. As luck would have it, the thief brings it in to try to sell.)

Thief: “I was wondering how much I could get for this guitar.”

(I recognize the guitar.)

Me: “Of course. Let me just look it up.”

Thief: “Just hurry up. I’m really busy.”

Me: “I’m having some trouble finding it. Let me just grab my dad. He knows more about this stuff.”

(After I explain everything to him, my dad leads me back to the register.)

Dad: “Sorry about that, sir. What did you want to do with this guitar?”

Thief: “I wanted to know how much I could get for it.”

Dad: *pretending to look something up* “Funny thing, that guitar is coming up as stolen.”

Thief: *goes white* “That’s insane, my best friend gave this to me last night!”

Dad: “Well, he can’t be a very good friend if you’re already trying to sell it.”

Thief: “You’re crazy, man. I just want to sell this guitar.”

Dad: “[My Name], go in the back and call the cops, would you?”

(Before I could do anything the thief abandoned everything and ran out the door. My dad’s coworker called the cops, and they picked up the thief a few blocks away. The best part was that my dad got his fairly expensive guitar back!)

The Machines Are Already More Intelligent Than Us

, | Paris, France | Extra Stupid, Money, Technology

(I work at a library’s copy store, a fairly large room within the main branch of the library. At the entrance of our store there are three huge copy-card dispensers – about the size of a cupboard – with a different slot for each way to pay: coins, banknotes, and credit cards. On every wall of our store, several A3-sized posters inform customers that they have buy cards to do their copies.)

Customer: “Excuse me, but I paid and I didn’t get my card.”

Colleague: “Did you pay with credit card, bill, or coins?”

Customer: “Bill.”

(My colleague goes to the card dispenser with the customer.)

Colleague: “I’m truly sorry, sir, but it seems I can’t find your bill.”

Customer: “Oh, that’s because I didn’t put it there.”

(Then he pointed at the coin slot. And indeed, there was a tiny piece of paper sticking out of it: the corner of his banknote, folded in four…)

Pumped For Revenge

| Edinburgh, Scotland, UK | Awesome Customers, Bizarre, Transportation

(A customer comes to the cash desk:)

Customer: “Pump six.”

Me: “That will be £20.01 please.”

Customer: “Twenty pounds … and a penny! Hah! You win this time pump, but I shall have my revenge.”

(He pays and then walks towards the door, cackling maniacally and waving his fist in the air. As he leaves he shouts:)

Customer: “REVENGE SHALL BE MINE, PUMP SIX. WHEN YOU LEAST EXPECT IT!”

Not Much Assurance About Insurance

| Kansas City, KS, USA | Crazy Requests, Extra Stupid, Transportation

(I work for a call center for a nationally known insurance company handling investigations for claims filed on policies that are no longer active.)

Me: “Hello, I’m calling from [Company] regarding the claim you filed for your auto accident. Am I speaking to [Customer]?”

Customer: “Yes.”

Me: “Good afternoon, I was calling to discuss your policy with you. Your claim was filed for an accident that happened yesterday, however it looks like your policy with us ended last year.”

Customer: “What do you mean, it ended? I thought I had insurance with you guys!”

Me: “Well, according to our records, your policy expired in June of last year and you never sent in a payment to restart your policy when we sent you our offer to renew.”

Customer: “So?”

Me: “Since you didn’t ever send in a payment, then your policy wouldn’t restart.”

Customer: “What do you mean? I never knew I had to send in a payment!”

Me: “Well, let me check on something. Is your address [address on file]?”

Customer: “Yes.”

Me: “Was that your address last year as well?”

Customer: “Yes.”

Me: “I am showing that we sent the offer to that address. Do you recall if you received anything from us?”

Customer: “Yeah, I used to get things from you guys all the time, but then they just stopped.”

Me: “Well, did you read any of them?”

Customer: “No! Why would I read your junk mail? I’m already a customer!”

Me: “That wasn’t junk mail! That was your policy paperwork and your bill.”

Customer: “How was I supposed to know that?”

Me: “The envelope says on the outside that there is important information inside pertaining to your policy and even says on the back to not discard the letter until you’ve read it.”

Customer: “I don’t pay attention to any of that; it’s all junk mail. You’re just trying to get me to buy new things!”

Me: “In this case, we were trying to prevent your policy from ending.”

Customer: “Why didn’t you say something to me?”

Me: “We did! In fact, we send the first notice two months out to give you a warning that the policy is going to end soon, then another one a month out giving you a 30 day notice…Then we sent one after it ended to remind you to purchase new insurance or to contact us to restart your policy with us. I also show that your agent called you twice before it ended to see if you wanted to come by his office to pay it.”

Customer: “Well, I never got any of them!”

Me: “You just told me that you had, but you didn’t read them.”

Customer: “I didn’t! So, I never got them, because I didn’t know that’s what they were!”

Me: “I’m sorry… but you’re saying that because you threw away our letters reminding you to pay that it means you never got them?”

Customer: “Exactly! I shouldn’t have to read mail from you guys. You should just tell me when I need to pay something!”

Me: “We did… like I said, your agent also called you. Did you get his calls?”

Customer: “I was busy, so I never called him back.”

Me: “And this was all a year and a half ago. Your insurance card says that the policy period would end.”

Customer: “I thought it was just old, but that you’d send me a new one.”

Me: “If you don’t open our mail, how would we send you a new one?”

Customer: “By CALLING me first and telling me you were sending it.”

Me: “But you hadn’t paid, and you weren’t returning the agent’s calls!”

Customer: “So? It’s not my fault that you guys don’t know how to get it to me!”

Me: “I’m sorry, sir, but we’re not going to be able to cover this. You haven’t had insurance with us for almost a year and a half. You’ve confirmed that you got our mail, you got the agent’s calls, and you never responded. You’ve not been paying insurance with us.”

Customer: “And?”

Me: “So, we’re going to be denying this. I suggest you contact your agent if you want to restart your policy, but we cannot do anything for this accident.”

Customer: “So what about my car? Can I get it fixed now?”

(Face to desk.)

This Conversation Plunges To Lower Depths

| Canada | Language & Words

(A customer comes up to my till with a toilet plunger.)

Me: “Hello! How’s your day going?”

Customer: “S***ty. Pun intended.”

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