Not Tipped To Be A Good Night

| NY, USA | Family & Kids, Money

(A woman’s 60th birthday party of about 100 in our fancy venue has just ended. The party in general hasn’t been very good tippers despite their flashy attire, many requests, and heavy drinking, but the people are nice enough.)

Guest Of Honor’s Relative: *approaches DJ* “I just want to say thank you so much! The music, the ambiance you provided, was perfect and we all had a wonderful time!”

DJ: “Thank you, miss. No problem, we had a good time.”

Guest Of Honor’s Relative: *approaches a coworker and me changing a tablecloth* “Thank you so much! You worked so hard, the food was delicious, and the service was absolutely great. On point. We will definitely be back! You guys deserve a raise in salary tonight!” *winks, squeezes my arm, and walks away*

Me: *whispering to coworker* “Yeah, it’s called a tip…”

Time For A Time-Out

| Maui, Hawaii, USA | Crazy Requests

Customer: “Can you tell me the name of the shopping complex that has the bus stop near you?”

Me: “Yes, just a moment while I look it up.”

Customer: “Can you ask someone near you?”

Me: “It’ll just take me a couple seconds to look it up. Just a moment, please.”

(I find it.)

Me: “It’s the [Name] shopping center.”

Customer: “I know you have someone there next to you. Can you please ask them?”

Me: “There is only me at the desk. There is no one else near me.”

Customer: “Please ask someone who lives there. I want to be sure.”

Me: “Let me put you on hold a moment.”

Customer: “Thank you.”

(The customer is then placed in time-out, also known as ‘hold,’ while I do a face-palm and practice some deep-breathing techniques. After about a minute, I return to the phone call.)

Me: “It’s [Name] shopping center.”

Customer: “Thank you so much for checking with someone; I appreciate it.”

Me: “Sure, no problem.”

Not Always Right: The Comic – Character Bio: Boris

Not Always Right | Not Always Right: The Comic

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Not Always Right: The Comic is a series of funny comic strips inspired by true events based on stories submitted by you, our readers! Check out our latest Comics Roundup here!

Allow us to introduce you to one of our regular employees; Boris. His talents go far beyond being a loss prevention officer at our mall, being on hand to go toe-to-toe with our most intimidating and stubborn of customers also make him a valuable addition to proving to the customers that they are not always right! Oh, and he’s not actually called Boris; as you can learn here!

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If you want to know more about our comics and their amazing artist Amanda Kay Baker, or you think you have the perfect bad-customer related story that can be transformed into a comic, then click here!

Not Always Right: The Comic – In Soviet Russia, Accent Speaks You

Bronx, NY, USA | Not Always Right: The Comic
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See the original story here!

Your Part In This Is Over

| Ottawa, ON, Canada | Technology

Me: “Morning, sir! Can I help you find anything?”

Customer: “Hi, I’m looking for a part for a lamp.”

Me: “Well, we don’t carry a lot of parts, but there’s always a possibility that I’ll have it. What is it that you’re looking for?”

Customer: *describes part*

Me: “Oh, I’m sorry but we don’t carry anything like that. Unfortunately it’s not even something I can order, since our suppliers wouldn’t carry anything like it, either. I’m not even sure where to send you for it since it’s a bit unusual. I’m sorry I couldn’t be of more help!”

Customer: Oh. Well, see, it’s…” *describes part again*

Me: “I’m sorry if I was unclear. I know what part you’re looking for, I just don’t have it.”

Customer: “Maybe you have one in the back. It looks like…” *describes part again*

Me: “I know exactly the piece you’re describing. I’m sorry, but I’m 100% sure that we don’t have it. I can show you our parts department if you like. It’s pretty limited since we don’t do our own repairs here.”

(I take the customer to the back, where they look for the part themselves.)

Customer: “I don’t see it here. It’s…” *describes part yet again*

Me: “I’m sorry; I don’t know what to tell you. You don’t see it because I don’t have it. I have never had it. I will never have it. If you do ever find a place that carries it, let me know so that I have somewhere to send people in the future. Right now, I can’t do anything for you.”

(The customer gears up to begin their description again. My manager has witnessed the whole exchange and speaks up:)

Manager: “You should go to [Big Box Chain].”

Customer: “Oh, wow, thanks!” *leaves*

Me: “I didn’t know [Big Box Chain] carried things like that! Thanks, [Manager]!”

Manager: “Oh, [Big Box Chain] won’t have it either. I just figured he could go bug them for a while.”

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