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    Has No Reservations With Her ‘Babies’

    | Wales, UK | Crazy Requests, Pets & Animals, Tourists/Travel

    (As part of the tourist information service, we offer to arrange accommodation for visitors. Mostly these people turn up on the day, but occasionally we do get a few phone calls ahead of time. Usually these callers are elderly and therefore without Internet to look for their own accommodation.)

    Me: “Bore da, Canolfan Groeso [Town]. Sut ga’ i helpu chi? Good morning, [Town] Tourist Information. How may I help you?”

    Customer: “Oh, yes, please. I need a bed and breakfast for a week.”

    Me: “Sure, I can try and find you vacancies. I can either pass on accommodation details or complete the booking for you, for a small fee deductible from the overall accommodation cost.”

    Customer: “Great. I’d like to book through you if I can.”

    Me: “Well, I’ll do my best. I’d like to know a little more about your itinerary if I may. I’ll need your name and phone number first of all, and then the dates you’d like from and to, as well as the number of your party.”

    Customer: “Well, my name is [Customer] and my contact number is [Number]. I’d like anything for a fortnight in August, really. And there’s seven of us.”

    Me: “Okay. I will just let you know now, that I may have to call you back the following day, rather than within the hour, unless you’re willing to compromise. Most accommodation for [Town] gets booked up over a year ahead. Placing seven of you for a fortnight may be difficult. If you don’t mind self-catering I can see if any of our larger registered properties have had cancellations.”

    Customer: “Oh,dearie; they’re only small.”

    Me: “Wait a minute… the seven. Asides yourself, are the other six in your party adults or children?”

    Customer: “It’s me and my six babies.”

    Me: *nearly choking since the customer sounds to be in her 70s* “Excuse me, just to clarify; you did say SIX babies?”

    Customer: “That’s right, dearie. They’re only small. We’d all fit in one room. I usually let them sleep in my bed.”

    Me: “Um, ma’am, just so you’re aware, most accommodators will not take more than two children per adult, particularly with infants, since if there were unfortunately a fire it might be that you could not get all of your children out safely. I really think you’d be best off searching for self-catering in a bungalow or chalet where it’s all on the ground floor.”

    Customer: “Nonsense, dearie; their little legs work just fine. I often get a wrenched shoulder when I take them for walkies.”

    Me: *twigging* “Ma’am, when you say seven in your party, do you mean yourself and six dogs?”

    Customer: “Of course I do, dearie! But not just ANY dogs. They’re Westies you know. They’re all so sweet.”

    Me: “I appreciate that they probably are, ma’am, but I can tell you now that none of the accommodators in [Town] will take six dogs. We have to push to get them to accept two or three per room. I honestly feel you’d be better off trying to self-cater. We have some farm accommodation that runs bed, breakfast ,and self-catering. You could try booking into a self-catering for a fortnight and then paying for breakfast by a separate arrangement?”

    Customer: “What do people have against my babies? They’re all so sweet. How could anybody turn them down?”

    Me: “Ma’am, I am sure they are great dogs – and please do not take offence – but I’m afraid not everybody is a dog lover, and some people have allergies. I also think that the majority of B&B accommodators may worry about noise with that many dogs. If you self-catered you’d have a whole cottage or bungalow to yourself. If you booked into a farm then you could leave them in the apartment whilst you went over for breakfast. Some of our farm accommodators even provide dog food for your stay, for an extra charge.”

    Customer: “Nobody will hate my babies! Leave them in the apartment? No! They must have places at the table for every meal! EVERY meal!” *click*

    Me: *down the now dead phone line* “Oooookay, then. Good luck finding somewhere.”

    (She never called back, I’ve yet to hear from any of our accommodators as to whether she tried to book!)

    Not The Best Pupil For Eye Care

    | USA | Extra Stupid, Health & Body, Pets & Animals

    Caller: “I need to make an appointment for my cat. Something is really wrong with his eyes!”

    Me: “Could you explain to me what you’re seeing?”

    Caller: “They keep changing sizes!”

    Me: “Do you mean you see the eyelid coming over the eye, or…?”

    Caller: “No! His eyes keep changing sizes! Sometimes the eye gets really big, and sometimes it gets really small.”

    Me: “Wait, are you talking about the black part of the eye? Does the eye get skinny when it’s bright in the house or if your cat is in sunlight?”

    Caller: “Yes!”

    Me: “And does the eye get wide when it’s dark out?”

    Caller: “Yes! That’s exactly it! I need to know how to fix it!”

    Me: “The black part of the eye is called a pupil. It changes size based on how much light is coming into the eye. When it’s bright out, the pupil gets smaller, when it’s dark out, the pupil gets larger. If there’s sunlight in one eye and darkness in the other, one pupil will be small and one will be big.”

    Caller: “So I can’t fix it?”

    Me: “No, you can’t. There’s nothing wrong with the eye. In fact, your eyes do the same thing.”

    Caller: “So… it can’t be fixed?”

    No Follicular Coupon Is A Folly

    | Pittsburgh, PA, USA | Bizarre, Crazy Requests, Health & Body, Theme Of The Month

    (A man comes up to the pharmacy registers to purchase a bottle of hair growth product. These items come with coupons attached to the box so customers receive instant savings.)

    Customer: “I’d like to purchase this, and I have a coupon for it.”

    Me: “Excellent. I’ll ring this up for you.”

    Customer: “I also have two coupons from previous boxes that I forgot to use before but I don’t have them with me. You can just take the ten dollars off my purchase now, though.”

    Me: “I’m sorry, sir, but unfortunately I can only use one coupon per purchase of this item as it says here at the bottom of the coupon.”

    Customer: “Well, I didn’t get to use them before so I would like to use them now.”

    Me: “So you would like me to give you a discount for coupons that you do not currently have with you today?”

    Customer: “Yes. I don’t see what the problem is.”

    Me: “I’m sorry, sir, but that’s not the way it works.”

    Customer: “Well what do you expect me to do with the coupons, then?”

    Me: “Give them to your friends or relatives?”

    Customer: “They won’t use them. They have hair!”

    Don’t Discount The Customer’s Ability To Discount, Part 3

    | MA, USA | At The Checkout, Crazy Requests, Theme Of The Month

    (I work for a popular pharmacy/retail chain. We have a rewards card that can be linked to a customer’s online account or their mobile app that gives them the ability to send coupons directly to their card electronically, eliminating the need for paper coupons. The customer simply scans their card at check out and their coupons will appear to me, the cashier, and I can put them in right from there.)

    Customer: “I was supposed to have a 25% coupon on there.”

    (No coupon popped up at the end of the transaction, meaning the coupon either expired, or she did not complete the sending process.)

    Me: “I’m sorry, but a coupon didn’t pop up.”

    Customer: *exasperated sigh, giving me a look of disgust* “Well, that SUCKS.”

    Me: “I know, Sorry about that. The new coupon system can be a pain in the neck. Do you have the coupon anywhere I can see so I can—”

    Customer: *cutting me off in a very rude tone* “You know what? Just take it! This f****** sucks!”

    (The customer then flung the nail polish at my chest and stormed out of the store!)

    Related:
    Don’t Discount The Customer’s Ability To Discount, Part 2
    Don’t Discount The Customer’s Ability To Discount

    Human Kindness Is A Simple Formula

    | TX, USA | At The Checkout, Awesome Customers, Family & Kids, Food & Drink, Money

    (A couple with a small child comes up to my register with a WIC transaction, which goes through without a problem until…)

    Me: “I am sorry but your formula didn’t go through.”

    (The couple is buying nine containers of formula at around $18 each.)

    Mother: What? Let me see.

    (I show them the slip and the starting balance, which shows no formula was offered through the program.)

    Father: “Great… and it’s Sunday so we can’t call them. Well, take off all but one and we’ll talk to them tomorrow.”

    (I nod and take allow them to purchase just the one can of formula with the rest of their items.)

    Me: “I’m sorry about that but h—”

    (At this moment the next customers in line, both 20ish year old females cut in.)

    Female #1: *handing me $20* “I’ll buy one of them.”

    Mother: *shocked* “Y… you don’t have—”

    Female #2: *doing the same* “We had parents that were just like you; please allow us to help.”

    Mother: *nearly to tears* “N… no, please don’t.”

    (Eventually, the pair got the mother to the accept the gifts, and when the pair was done with their regular purchases, I still couldn’t believe what happened and that there were still people who believed in the simple formula of human kindness!)

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