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Not Always Right: The Comic – Roundup #2

Not Always Right | Not Always Right: The Comic, Roundups

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Not Always Right: The Comic is a series of funny comic strips inspired by true events based on stories submitted by you, our readers! Check out our roundup of the latest Comics from Not Always Right!

Why Barkeeps Should Rule The World

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See the original story here!

 

In Soviet Russia, Accent Speaks You

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See the original story here!

 

Stop And Stair

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See the original story here!

 

Why Barkeeps Should Rule The World, Part 2

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See the original story here!

Past comic roundups can be found here!
Roundup #1

If you want to know more about our comics and their amazing artist Amanda Kay Baker, or you think you have the perfect bad-customer related story that can be transformed into a comic, then click here!

Helplessly Explaining Being Helpful

| WI, USA | Bizarre

(I regularly go to a local game store. I’m rather well-versed in video games, consoles, etc, so I’m helping an old lady decide on a game for her son. After we decide on a few games, she thanks me and goes to pay. Someone else comes up, thinking I work there.)

Customer: “Excuse me, dear?”

Me: “Yes?”

Customer: “Do you work here? Could you help me?”

Me: “I don’t work here, but I’d be happy to help.”

(With that, I help explain the differences between the Xbox 360 and the PS3. Another customer is watching this entire exchange, and comes up as soon as we’re done.)

Customer #2: “Okay, I got what I wanted, so could you ring me up?”

Me: *thinking she’s joking* “No, sorry. I wish I worked here.”

Customer #2: “But I saw you helping others!”

Me: “Yes…?”

Customer #2: “So you MUST work here!” *she stomps her foot a little with this*

Me: “No, ma’am, I don’t, but the man at the cash register can help you when he’s finished with the others.”

Customer #2: “Why would you help people if you’re not getting paid for it?”

Me: “…”

Can’t See The Bigger Picture

| Serbia | Extra Stupid, Technology

(I work at a computer service where we fix computers and sell some general computer equipment. Our boss prefers if we actually help the customer rather than make a sale.)

Customer: “Hi, do you guys have a HDMI to VGA adapter?”

Me: “Sure, here it is. What do you need it for, if you don’t mind me asking?”

Customer: “Well, I have this laptop that I need to connect to a projector for a presentation.”

Me: “Okay, sir, this will work for you, but you do know that laptops have VGA output apart from HDMI, meaning you don’t actually need to purchase this?”

Customer: “Yeah, I know, but I figured HDMI has HD output so it would have better picture quality.”

Me: “Well, sir, projectors, especially the ones used for presentations, don’t really benefit from HDMI since their display quality is often way lower than HD resolutions. Furthermore this HDMI to VGA adapter degrades HDMI output to VGA so it could be transferred using VGA ports so you will have absolutely no benefit from HDMI.”

Customer: “But HDMI has a better picture!”

Me: “Yes, sir, it does, but it has to be degraded to VGA quality so your projector can use it, so in my opinion it’s better to just use laptops VGA output instead of buying this adapter and using HDMI.”

Customer: “But I want the better picture!”

Me: “Okay, sir. That will be 10$”

Got To Give Him Credit For Persistence

, | Beltsville, MD, USA | Bad Behavior, Crazy Requests, Money

(I work for an online retail store. Our website charges customer’s credit cards automatically when they place their order, and we often have to handle refunds for a variety of reasons. One customer decides we are taking too long to ship his order and demands we refund his card.)

Customer: “I’ve been asking for a refund for weeks and you promised me it was done last Friday!”

Me: “Sir, you cancelled your order last Thursday and the refund was put through on Friday.”

Customer: “I don’t see anything on my credit card yet!”

Me: “Sir, this is Monday. Transactions can take five to seven business days to process by the card issuer. I can provide you with the transaction ID number and you can talk to them, but as far as we’re concerned the refund is complete.”

(Customer is given the information and rudely hangs up. About one hour later, he calls back, even more furious.)

Customer: “I want to talk to your manager! You lied to me!”

Me: “Sir, please calm down. What seems to be the problem?”

Customer: “You gave me a bogus number! My credit card company says that number is useless and they haven’t seen anything. You’re probably scammers and I’m going to report you to the BBB!”

Me: “Sir, I assure you the transaction was put through. Please just give it five to seven—”

Customer *interrupting* “That’s bull****! I asked them and they assured me that all transactions were immediate! I’m going to file a chargeback against you and report you!”

Me: “I’m not sure who told you that, sir, but that is how long it can take. If you wish to file a chargeback you are free to do so, but understand that this may lock the funds up even longer while they investigate your claim.”

(Customer curses us out and hangs up. About 30 minutes later, he calls back, calmer but with an attitude.)

Customer: “I want you to stay on the line. I’m putting this through on a three-way with my bank.”

Me: “Certainly, sir. I’ll stay on the line with you.”

Bank Teller: “This is [Major Credit Card]. How can I help you?”

(Customer proceeds to go on a rant about how we took his money and how he wants to take legal action to regain the funds.)

Bank Teller: “Okay, so you want to check on a chargeback claim. What is the case number?”

Customer: “No, I don’t have a case number yet. I just want them to refund their money?”

Me: *to Bank Teller* “Ma’am, we have already performed the refund. I see the transaction in our processing statements and have an ID number.”

Bank Teller: “Wait, so this is a credit card refund?”

Me: “Yes, ma’am.”

Bank Teller: *to Customer* “Sir, if they’ve already refunded the card, you should see the transaction in five to seven business days.”

Customer: “WHAT?! That’s not what they told me when I last called in! That’s bull-s***!”

Bank Teller: *sternly to Customer* “Sir, please do not use foul language. That is how long it takes to process the refund on our end.”

Customer: *much quieter* *sighs* “I see.”

Bank Teller: *in a serious voice* “Is there anything else I can help you with?”

Me: “No, ma’am. Thank you.”

Customer: *quietly* “No.”

(Bank Teller hangs up.)

Me: “Sir, is there anything else I can do for you?”

Customer: *unhappy but quiet* “No. I guess I’ll wait.”

Me: “Certainly, sir. You have a nice day.”

(Customer hung up without a word.)

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