Unable To Find The Path

| Kansas City, MO, USA | Funny Names, Transportation

Customer: “I need a part for my ‘pad sander.'”

Me: “I am sorry, sir, but we sell automotive parts, not tools.”

Customer: “No, I need part for my pad sander. ‘Pad sander!'”

Me: “Again, sir, we only sell automotive parts. Perhaps you should check with [Other Store]?”

Customer: “No, no, no. I need part for my ‘pad sander.’ My Nissan ‘Pad Sander.'”

Me: “Do you mean Nissan Pathfinder?”

Customer: “Yes! Are you an idiot or deaf?”

Dropping The Change You Want To See In The World

| Berkeley, CA, USA | At The Checkout, Bad Behavior, Health & Body

(I’m ringing up a frail, elderly customer who is having a hard time getting her money out, when she drops a quarter onto the floor. She turns to the customer behind her in line, who is in her late 30s.)

Customer #1: “Excuse me, do you mind helping me pick that up?”

(Customer #2 sighs, but bends down and picks it up for her.)

Customer #1: “Thank you so much.”

(I continue ringing her up, when she drops a coin again.)

Customer #1: *again to Customer #2* “I’m so sorry, do you mind helping me again?”

Customer #2: “Okay, but if this keeps happening, maybe you should ask somebody else.”

Customer #1: “I’m sorry; I have arthritis and—”

Customer #2: “Yeah, well, I have my own problems, lady.”

Me: *speechless*

A Bad Collection Recollection

| UK | Bad Behavior, Time

(My job at our store is to book collections over the phone. On the day the collection is made our drivers will ring the customer in the morning and will give them a time as to when they will be in there area to collect. An angry customer phones up.)

Me: “Hello, you’ve reached [Shop]. [My Name] speaking. How can I help you?”

Angry Caller: “I was told that I would receive a call in the morning about my collection and I haven’t. I have been waiting in all day! I am a busy person and you are wasting my f****** time!”

Me: “Okay, if I could just take your last name and I will find your collection details. I will ring the drivers for you and find out why they did not call you, find out what time they can be with you, and then I will call you straight back.”

Angry Caller: *gives surname* “You better had. MY time is very valuable!” *hangs up*

(After she hangs up I call both of our drivers who are on the road. As it turns out none of them have a collection under that name, so i check our diary which we keep in the shop and find her collection details. I then proceed to ring her back.)

Me: “Hello is that Mrs. [Angry Caller]?”

Angry Caller: “Yes, speaking.”

Me: “I am calling from [Store] about your collection.”

Angry Caller: “Where the f*** are your drivers then? I still have not received a call as to when they will be here! If they are not collected today I will make a complaint about you for wasting my time!”

Me: “Well, after reviewing your details, I have found out that you booked in your collection for tomorrow, not today.”

Angry Caller: “…” *click*

Not Tipped To Be A Good Night

| NY, USA | Family & Kids, Money

(A woman’s 60th birthday party of about 100 in our fancy venue has just ended. The party in general hasn’t been very good tippers despite their flashy attire, many requests, and heavy drinking, but the people are nice enough.)

Guest Of Honor’s Relative: *approaches DJ* “I just want to say thank you so much! The music, the ambiance you provided, was perfect and we all had a wonderful time!”

DJ: “Thank you, miss. No problem, we had a good time.”

Guest Of Honor’s Relative: *approaches a coworker and me changing a tablecloth* “Thank you so much! You worked so hard, the food was delicious, and the service was absolutely great. On point. We will definitely be back! You guys deserve a raise in salary tonight!” *winks, squeezes my arm, and walks away*

Me: *whispering to coworker* “Yeah, it’s called a tip…”

Time For A Time-Out

| Maui, Hawaii, USA | Crazy Requests

Customer: “Can you tell me the name of the shopping complex that has the bus stop near you?”

Me: “Yes, just a moment while I look it up.”

Customer: “Can you ask someone near you?”

Me: “It’ll just take me a couple seconds to look it up. Just a moment, please.”

(I find it.)

Me: “It’s the [Name] shopping center.”

Customer: “I know you have someone there next to you. Can you please ask them?”

Me: “There is only me at the desk. There is no one else near me.”

Customer: “Please ask someone who lives there. I want to be sure.”

Me: “Let me put you on hold a moment.”

Customer: “Thank you.”

(The customer is then placed in time-out, also known as ‘hold,’ while I do a face-palm and practice some deep-breathing techniques. After about a minute, I return to the phone call.)

Me: “It’s [Name] shopping center.”

Customer: “Thank you so much for checking with someone; I appreciate it.”

Me: “Sure, no problem.”

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