November Theme Of The Month: Black Friday!

Refunder Blunder, Part 17

| NY, USA | At The Checkout, Bad Behavior

(I’m on line at Customer Service after work because, like an idiot, I forgot to take out my $3 off coupon at the register. In order to get an extra discount, either from an employee card or coupon, you have to return and re-buy the item so the system knows where the money is going and why. A man two people ahead of me is trying to get money back on a shirt that recently went on clearance. I’m a little late in the conversation so he’s already throwing a fit.)

Customer #1: “I want a manager. This is ridiculous that I have to return an item just to buy it back. Just for $2. Why can’t you just give me the two bucks?”

(The customer service representative isn’t even answering back at this point.)

Customer #1: “Are you going to get me the manager or not?”

(The customer service representative quietly leaves, not really giving the impression that he’s going to find someone. Wrong move, but then again, the manager would just be saying the same thing.)

Customer #1: *turns to the lady in front of me* “He’s not getting anyone is he? These stupid people.”

Customer #2: “I know.”

Customer #1: “Why the h*** would I return an item just to buy it back? Is it really too difficult just to give me the two dollars back? Jesus.”

Customer #2: “I know. I agree.”

(Customer #1 decides to just return the shirt because he doesn’t want to bother re-buying it and walks off in a bad mood. I finally get to the register after 10 minutes with the same cashier as he was with.)

Me: *I have my receipt and coupon out and take out the two items from the bag* “I forgot to use my coupon at the register for these vitamins.”

Cashier: “Sure.” *checks the receipt* “And I’ll need your discount card.”

Me: “Okay.”

(She scans the receipt and the items. I sign the return receipt. Then she scans the items again with the coupon and employee discount card and gives me the $3 difference. The whole exchange takes maybe under one minute.)

Me: “How the h*** was this too difficult?”

Refunder Blunder, Part 16
Refunder Blunder, Part 15
Refunder Blunder, Part 14

Came Within A Couple Of Inches Of The Answer

| NC, USA | Extra Stupid

(We’re selling sets of small photo books at a discount price and they have been very popular.)

Caller: “Hey, so I heard y’all got them little books for [price]. It said on y’all’s website they five by five. How big is that?”

Me: “Well, ma’am, they’re five inches by five inches.”

Caller: “Yeah, but how big is that?”

Me: “It’s… five inches by five inches, ma’am.”

Caller: “Like, how big is that?”

Me: “Roughly the size of your hand.”

Caller: “Oh, so like three inches, then?”

His Head Is In The Clouds

| ON, Canada | Extra Stupid, Tourists/Travel

Me: “Do you have Airmiles?”

Customer:“No. How much is it?”

Me: “It’s [price].”

Customer: “Wait, what did you ask me?”

Me: “If you had Airmiles.”

Customer: “Oh. Yes, I have Aeroplan.”

Me: “Um, no, I asked for Airmiles.”

Customer: “Oh. Okay. Wait. What?”

Me: “I asked if you had Airmiles.”

Customer: “Yes, I have Aeroplan.”

Me: “No, that’s something different.”

Customer: “Right. How much is it?”

Me: “[Price].”

Customer: “Yes, and I have Aeroplan.”

Me: “We don’t take Aeroplan.”

Customer: “What did you ask for, then?”

Me: “…Airmiles.”

Customer: “Yes, I have Aeroplan.”

Me: “I didn’t ask for Aeroplan; I said Airmiles. They’re two different rewards cards.”

Customer: “But I don’t have Airmiles.”

Me: “Okay.”

Customer: “So… can you take my Aeroplan card?”

Me: “…No.”

The Fruit Salad Doesn’t Fall Very Far From The Tree

| Sydney, NSW, Australia | Family & Kids, Food & Drink

(I’m serving a mother and her young son.)

Me: *to son* “What salads would you like on your sub?”

Mother: “Oh, he won’t eat salads. I don’t know why!”

Me: “That’s okay. Would you like any salads on your sub?”

Mother: “Oh, no, I don’t eat salad.”

Me: “…”

Not Very Closed-Minded, Part 13

| Clifton, NJ, USA | Crazy Requests

(The supermarket where I work is going out of business. There are large signs placed EVERYWHERE stating this. It is the last week of operations where the discounts range from 40% to 80% off. Needless to say the shelves are a little bare and there is not much variety. As I am working at marking discounted prices on items a customer continually approaches me to ask questions.)

Customer: “Why don’t you have [specific flavor of ice cream] I want?”

Me: “Because the store is closing.”

Customer: *yelling* “That is unacceptable! I am going to report you to the corporate office!”

(I can’t help but burst into laughter.)

Customer: “What’s so funny?”

Me: *between laughs* “Lady, the company is going out of business. Do you REALLY think Corporate gives a s***?”

Not Very Closed Minded, Part 12
Not Very Closed Minded, Part 11
Not Very Closed Minded, Part 10