Literally Could Not Make This Any Simpler For You
I’m having my lunch break, and I decide to watch a YouTube video. To not bother anyone else, I use the headset that’s connected to my work laptop. (We may use our laptops for personal use, as well.) The laptop is also used to patch through calls, but I’ve put the setting on “lunch break”. If someone wants to call me through the system, they can see that it says “lunch break”. My “public” schedule also says “lunch break”.
Suddenly, I get a call patched through. This has never happened before, and since it’s an automatic system, I get it thrown into my lap and I can’t decline it.
Me: “Eh… hello? This is [My Name]?”
Coworker: “Ah, [My Name], I have a client who wants to change their appointment. It’s [address] and—”
Me: “Whoa, whoa, one moment. You’re going way too fast. I’m sorry, but I’m on my lunch break and I’m not logged in.”
I quickly log in to look for someone who can help my coworker.
Coworker: *A bit grumpily* “Then why did you pick up?”
Me: “I didn’t. I was watching a video and the system connected us automatically. But I was set on ‘lunch break’, so…”
Coworker: “Well, I don’t know anything about that! I was told to call someone from [department].”
You can only see our numbers if you look into our call system. You see the name, a little dot that shows availability (yellow for inactive), and the availability/status: available, do not disturb, lunch, etc.
So, she first looked up our department (which has our public schedule connected to it), found my name (with my schedule), and called me, ignoring both the blocked, clearly labeled “lunch break” status and the yellow dot indicating that I was inactive.
Me: “Eh, well, I see that [Coworker #2] is still available. You could try her or maybe send a chat message to check if she is available.”
Coworker: “Fine, fine, goodbye.”
She sounds grumpy, but she’s new and maybe the client has been unpleasant. I decide to just let it go. And, just in case, I decide to watch the video on my phone, closing my laptop.
When I log in after the break, I find this email.
Coworker: “I don’t know who you think you are, but you were very rude to me. I was told I need to call [department] with rescheduling and that’s what I did. I didn’t know you were watching a video. How was I supposed to know you were on your lunch break? You shouldn’t have picked up the phone if you were on break.”
I forwarded the email to my manager. They talked to [Coworker] and told her that “lunch break” in both the schedule and in the call system means someone is having their lunch break.
I heard from other coworkers that [Coworker] complained that she now has to go “on an investigation” to find out if someone is “kind enough” to do their job. Since it was only hearsay, the manager couldn’t do anything about that, but he did promise to keep an eye and an ear open.
[Coworker] is still working with us, but she hasn’t called me ever again.