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    I’ll Have Whatever He Had

    | Edinburgh, UK |

    (A VERY drunk WHITE guy comes in 5 minutes before closing time.)

    White guy: “F*ck you! You’re not going to serve me are you?”

    Me: “Nope, sorry, we’re just closing.”

    White guy: “Awww, go on, please…just a quick pint!”

    Me: “No, we’re closing.”

    White guy: “F*ck you, is it because I’m black?”

    Me: “…Yes.”

    Pointless Obstinance

    | Edinburgh, UK |

    Me: “Good Evening, Ross speaking. How can I help you?”

    Caller: “I just told you how you can help me!”

    Me: “No, sir, you were speaking to someone in admin; they put your call through to me. If you could repeat your query I’ll be happy to help.”

    Caller: “But I just told you what I wanted. I’m not repeating myself!”

    Me: “Then I’m sorry, I can’t help you then.”

    Caller: “Fine!” *hangs up*

    The Art Of Ambiguity

    | Long Island, NY, USA |

    (A man drops two packs of briefs on the counter).

    Me: “Even exchange, sir?”

    Man, indignantly: “I need the right size!”

    Me: “I’m sorry?”

    Man: “They’re the wrong size!”

    Me: “Which ones aren’t the right size?”

    Man: “I need the right size!”

    Me: “…So you’re returning these?”

    Man: “I need the right size!”

    (At a loss, I call my coworker over).

    Coworker: *looks at the packages* “Even exchange?”

    Man: “I need the right size!”

    Coworker: “So you’re returning both?”

    Man: “Read what it says there.” points at one of the packs*

    Me: “Um…Big Men’s Briefs? Size 2X?”

    Man: “I need the right size!”

    Coworker: “What size do you need, sir?”

    Man: “44 to 46!”

    Coworker: *checks pack* “That’s what this IS!”

    Man: “I need the right size!”

    Coworker: “Then you have to go find it. We don’t have it up here.”

    Man, bellowing: “This is BULLSH*T! F*ckin’ A**HOLE!”

    (Everyone in line falls dead silent).

    Me: “So…you are returning these, then?”

    Man: “I need the right size!”

    Me: “Okay–”

    Man: “These don’t fit me! I need briefs that fit! I’m a big guy!”

    (We finally figure out that the briefs in the bag weren’t the size marked on the package).

    Coworker: “Well, you’ll have to go find another pair then.”

    Man: “YOU go find another pair!”

    Coworker: “We can’t do that! Go check the aisle!”

    Man: “I did already! There aren’t any!”


    Man: “YOU call another store! Find them for me!”

    Coworker: *turns to me* “Call another store.”

    Me: “I…um…okay, sir, you can sit down over there and we’ll call to you when we find them.”

    Man: “Speak up, I can’t understand a word–”


    (Our manager walks by. He comes over and gets the guy to agree to just return the briefs).

    Manager: “Do you have a receipt?”

    Man: “No!”

    Manager: “Okay, do you want the money back as store credit or on your charge card?”

    Man: “What? Just give me the money!”

    Manager: “That’s what I’m trying to do. Store credit or–”


    Manager: “Store credit it is.”

    Today, We Are All Roberts

    | Buenos Aires, Argentina |

    Me: “Good morning, welcome to *****. My name is July, how can I help you?”

    Caller: “I was told I was going to talk with Robert, so you’re Robert.”

    Me: “It must have been a mistake. How can I help you?”

    Caller: “Well, Robert…”

    (Knowing I’m not going to get through to him, I give up. He keeps calling me “Robert” during the whole call.)

    John Hancock Goes Shopping

    , | Melbourne, Australia |

    (I had been ringing up a customer’s purchases on the register and was just about to put through his credit card for payment.)

    Me: “Sir, just sign here please.”

    Customer: “No, I don’t sign.”

    Me: “You have to sign so that your credit card is verified – it shows you paid for it and not someone else.”

    Customer: “No, I don’t want to sign. Forget about it all, goodbye!”

    (The customer leaves his purchases on the counter which he’s just paid for, since the electronic system isn’t actually activated by a signature, it goes through automatically – the signature is just a formality.)

    Me: “Wait, where are you going? You just paid for this stuff! Are you going to leave it here? Hey!”

    (The customer exits the store, and my manager motions for me to follow, with a big mean smile on his face. I sigh and run after the customer.)

    Me: “Excuse me! Excuse me, you can’t just leave that stuff there–you need to come back and claim it or we’ll refund it for you.”

    Customer: “Why are you following me? What’s wrong with you? Leave me alone, I told you I didn’t want to sign anything!”

    Me: “I’m not going to chase you all over the city, but you should know you’ve got things in there you just paid for. You’re down 120 dollars if you leave them there.”

    Customer: “But I didn’t sign.”

    Me: “It doesn’t MATTER if you signed anything, your purchase still went through. Now are you going to come back and get your money or your items, or are you happy with donating 120 to our store?”

    Customer: “You’re crazy! I didn’t sign anything so I didn’t pay. You’re just trying to get me back there so I’ll buy more stuff! Leave me alone!”

    (I decide to give it up, since it’s clear this person isn’t going to listen to me–he’s convinced I’m trying to rip him off while in fact I’m doing the opposite…)

    Me: “Suit yourself then. Thanks for the 120.”

    (Sure enough, three days later the customer returns, angry about the store stealing money from him when he didn’t make a purchase. I roll my eyes and leave him for someone else to deal with. He was still yelling that he hadn’t signed anything.)

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