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    It’s So Easy…Yet So Difficult

    | Cedar Rapids, IA, USA |

    (I worked for the online customer service branch of a major department store, answering questions via “live help”. The store had many older customers who would often have trouble shopping online. The following is an online conversation I had.)

    Customer: “Your site won’t let me get through!”

    Me: “I’m sorry to hear that. Could you tell me what part of the site you were having an issue with?”

    Customer: “It keeps telling me that I have the wrong password. I have my password!”

    (I look up her password and use it on the site to make sure it
    works.)

    Me: “I have tested your password and it appears to be working. Would you like me to send you an e-mail with a copy of your password?”

    Customer: “NO! I have my password! It says it right here on the screen, and I typed it just like it says.”

    Me: *slightly confused as to why the customer’s password would be displayed* “What password do you see on the screen?”

    Customer: “cAsE sEnsitIve! I typed it the exact way that it says here! ‘Your password is cAsE sEnsitIve’!”

    It Runs On Imagination

    | Acworth, GA, USA |

    (An older woman comes in looking for flashlights, and I take her to that section.)

    Customer: “Ok then, do any of these flashlights plug in?”

    Me: “Yes ma’am, these few here use a built in battery that can be recharged with a power cord.”

    Customer: “But I don’t want any batteries, just the cord. Flashlight batteries are always dead every time I need the flashlight!”

    Me: “Oh, well I’m sorry, but all we have are these types of flashlights. Why did you want a corded model?”

    Customer: “Oh, you know, in case the power goes out.”

    Me: “…”

    Customer Of The Week: The Epicure

    | Lithia Springs, GA, USA | Old Comics

    Customer Of The Week: The Epicure
    Created by our friends at Quitting Time

    Original Story

    My Life Coach Went To Film [Processing] School

    , | Edmonton, Alberta, Canada |

    (A customer was picking up reprints from her film negatives.  I observed this exchange.)

    Customer: “This is the wrong picture!”

    Co-worker: “Which one was it supposed to be?”

    Customer: “Number 18.”

    Co-worker: *looks at negatives* “That is number 18 from these negatives. Did you drop off the wrong ones?”

    Customer: “No! I just gave them to your staff and told him to print this one. *pointing to number 18 on an index print card*

    Co-worker: “Ok…these are the negatives you dropped off?

    Customer: *loudly* “Well, how was I supposed to know they were the wrong ones? I can’t tell you how to do your job! I’m not in the back watching what your staff does!”

    (Upon hearing this, the manager comes over)

    Manager: “Is there a problem?”

    Customer: “Yes! Your staff took the wrong negatives from me and printed the wrong photos! I can’t keep track of all my negatives…that’s your job!”

    Manager: “So you’re saying that it’s our job to organize your negatives?”

    Customer: “Yes!”

    Manager: “No. We won’t come home with you and organize your negatives. It’s your responsibility to check that you’re dropping off the right negatives–”

    Customer: *interrupting* “This is horrible customer service! I’m never coming back!”

    Manager: *sarcastically* “Yes, it is our job to organize your life for you too.”

    So That’s The Difference…

    | Lithia Springs, GA, USA |

    Me: “Ma’am, are you ready to order?”

    Customer: “Yes…how many pieces come in the grilled chicken meal?”

    Me: “It comes with one, but we can put on a second for $2 extra, no problem at all.” ¬†

    Customer: “Okay, do that, then.” ¬†

    Me: “Yes, ma’am. That comes with two sides, what would you like?”

    Customer: “Just give me a double order of the steamed veggies, please. I’m a vegetarian.”

    Me: ¬†*surprised* ¬†”All right, well, are you sure you want the chicken, then? It’s made of actual meat….”

    Customer: *angrily* “I said I’m VEGETARIAN, not a damn VEGAN!”

    Me: “…yes, ma’am, my apologies.”

    (I then retreat to the back to enter in her order. As I do so, the manager walks up.)

    Manager: “You look annoyed; something wrong?”

    Me: “Just wishing we served alcohol…I could use a shot.”

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