To Have And To Hang Up

| MD, USA | Uncategorized

(I’m speaking on the phone with my husband when a customer approaches me to check out. I don’t like to talk on the phone while with a customer, so I just hang up. My husband understands when this happens. He usually just waits for me to call back.)

Customer: “I’m sorry! I didn’t mean to interrupt your call!”

Me: “It’s fine. It was just my husband. I’ll call him back.”

Customer: *gasps* “No! You never hang up on your husband! Oh my gosh! I can’t believe you did that!” *turning to other customers in line* “She hung up on her husband! I can’t believe that!”

Me: “No, really, it’s okay. I’ve done it before. He understands when a customer comes to my register.”

Customer: *shouting* “You’ve done it before! Call him back right now and apologize!”

Me: “I’ll just call him after.”

Customer: “Now!”

(She waits for me to literally dial his number and say ‘I’m sorry for hanging up on you’. She wouldn’t let me finish until I told him I loved him and hung up.)

Customer: “See? That’s how you speak to him on the phone.”

(I finish up with her and she leaves smiling. When I finally call my husband back for real, he can not stop laughing at me.)

Taxing Faxing, Part 8

| NY, USA | Technology, Uncategorized

Me: “If you can fax me the paperwork by the end of the day, we can deliver it on Friday.”

Customer: “I just have to run out and get some more ink for my printer. Hopefully, I’ll be back by 5 to send it.”

Me: “Oh, I’m sorry. I thought you said you already had the form filled out. If you still need to print it, it might be a bit difficult to get it to us.”

Customer: “No. I have it filled out. I can’t send a fax without ink!”

Me: “That’s okay. We have ink in our printer, so it will still
come though.”

Customer: “You obviously know nothing about technology!”

Related:
Taxing Faxing, Part 7
Taxing Faxing, Part 6
Taxing Faxing, Part 5
Taxing Faxing, Part 4
Taxing Faxing, Part 3
Taxing Faxing, Part 2
Taxing Faxing

No ID, No Idea, Part 5

| CT, USA | Uncategorized

(A teenage customer is trying to buy a cell phone. He has an out of state ID which appears fake. It is brought to me to check it.)

Me: “We can’t accept this ID. It’s not valid.”

Customer: “Can you tell me what’s wrong with it compared to a real one, so I’ll know for next time?”

Related:
No ID, No Idea, Part 4
No ID, No Idea, Part 3
No ID, No Idea, Part 2
No ID, No Idea

After Sickness It Is Best To Re-coupon-ate

| Albany, NY, USA | Top

(The customer hands me a coupon that has been expired for five months.)

Me: “I’m sorry, sir. This coupon expired back in June.”

Customer: “I know. I was diagnosed with cancer and I went to Europe for four months for experimental treatment.”

Me: “I’m sorry to hear that, sir. I do hope your health is improving. Unfortunately, I still can’t accept this coupon. Even if it wasn’t expired, it can’t be used on sale items.”

Customer: “This is a load of s***! You’re going to penalize me for having cancer?”

Me: “I’m sorry, sir. There is nothing I can do.”

Customer: “Don’t give me that crap. I’m going to call my lawyer. You can’t discriminate against me because I have cancer.”

Me: “Sir, there is nothing I can do. The system won’t allow me to override sales.”

Customer: “Let me speak to [name of manager].”

Me: “I’m sorry, sir. He’s not in today. I can call another manager.”

Customer: “I know he’s here! You’re just not telling me because he’ll make you give me the discount. I am not leaving until I speak to him.”

Me: “I’m sorry, sir, but [manager] is not here today. Five months ago, they discovered he had a brain tumor. When they operated on him, it caused a brain bleed and he had a stroke.”

*awkward silence*

Customers wife: “Well, I bet you feel like an a** now! Trying to use cancer as an excuse!”

Barcode Overload

| Bonita Springs, FL, USA | Uncategorized

(A customer is in my line with a large box. I lean over and hold my hand scanner upside-down to reach it.)

Customer: “Wow! You can scan barcodes upside down now? Technology these days!”

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