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  • September Theme Of The Month: Overheard!

    Not Exactly Driving Home His Point

    | Syracuse, NY, USA | Uncategorized

    Me: “Thank you for calling [insurance company]. May I have your name please?”

    Customer: “My bill is too high. I don’t understand why I owe you so much money. I took a bunch of stuff off my policy to lower my bill.”

    Me: “Well I’m sorry to hear you are having a hard time. Give me just one moment to review your policy.”

    (I place him on hold for a minute and see that the 19 year old kid has received two speeding tickets in less than three months.)

    Me: “I see the reason for the increase is that you received two speeding tickets the second half of last year that is impacting your premium.”

    Customer: “Fine! Then I request cancellation!”

    Me: “Ok. I’ll need to get you in touch with your local agent so that they can assist you with replacing the policy. Let me give you the number in case I lose you in the transfer.”

    Customer: “Well give me a minute. You are going to have to talk slowly. I’m driving down the road and need to write this down.”

    Idiots Will Leave Behind A Tell-Tale Signature

    | Plainville, CT, USA | Uncategorized

    (I am a cashier finishing up with a customer. I gesture for him to sign the electronic pad when paying by card.)

    Me: “Okay, please go ahead and sign the pad.”

    (Customer takes out an ink pen and proceeds to get ink all over the electronic pad.)

    Me: “Sir, I’m afraid that won’t work. You need to use the electronic pen.”

    Customer: *suddenly realizing* “Oh, I’m sorry! Look at what I did! Will this come out?”

    (Before I can answer, he attempts to erase the ink several times by pushing the “clear” button.)

    Customer: “Doesn’t look like it’ll come out…”

    Double The Pictures, Half The Brain

    | Mexico City, Mexico | Uncategorized

    (I am giving information about documents students need to bring to their university interview.)

    Me: “We’ll need you to bring your birth certificate, an ID, your high school diploma and 8 black and white photos for your file.”

    Customer: “Eight photos? How?”

    Me: “Yes, 8 black and white photos.”

    Customer: “You mean 4 black and 4 white?”

    Giving A Pizza His Mind

    | St. Petersburg, FL, USA | Uncategorized

    Me: “Thank you for calling [Pizza Place]. Would you like to try our 2 for $20 special today?”

    Customer: “I hate my wife!”

    Me: “Uh…”

    Customer: “She’s such a b****! I never did anything to deserve this. She’s so demanding and I can’t deal with it!” *continues ranting for a few minutes*

    Me: “Sir, did you want to order a pizza?”

    Customer: “No, I just needed someone to vent on.”

    Me: “Oh. Well, I hope I helped.”

    Customer: “It feels good to get that out! Have a good night.”

    Me: “You too, sir!”

    Customer: *click*

    Driving On The Blind Side Of Caution

    | Victoria, BC, Canada | Uncategorized

    (A couple comes up to me and points to the traffic intersection just outside the store.)

    Customer: “Excuse me, what is that strange beeping sound that is happening when the lights change?”

    Me: “Oh, that is the audio signal system to let blind or visually impaired people know when to cross the street. Each way has its own sound.”

    Customer’s Wife: “You let your blind people drive?!”

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