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    The Store, My Friend, Is Blowing In The Wind

    | Florida, USA |

    Customer: *on the phone* “I’ve been trying to order a book from your store in Palm Harbor for the last two days, but they never pick up the phone!”

    Me: “OK, what number are you calling?”

    (The customer gives me the number and I check our records. She has been calling the right number.)

    Customer: “I’ve been calling and calling and they never, EVER answer! It’s so unprofessional! I need you to contact them for me.”

    Me: “Well, to be honest, if they never pick up for you, they’re not going to pick up for me either, but I’ll see if our manager has a suggestion.”

    Customer: “Well, obviously you should try calling on the employee line!”

    Me: “We don’t have that, ma’am. We call each other’s stores with the same numbers you’re using.”

    Customer: “When you get through to them, tell them I want them to order this item…”

    (The customer gives me all the book information and her phone number, then proceeds to complain about how frustrated and angry she is about our company’s terrible attitude. I talk to my district manager, who gives me some very important news. I relay the following to this woman’s answering machine…)

    Me: “Hello, I’m calling you back about the item you wanted ordered from another store in our chain. Unfortunately, we’ve just found out that our Palm Harbor store was blown away in the recent hurricane. I’m sure this is why they’re not answering their phone. Please give us a call back any time, and let us know if we can assist you further. Have a nice day!”

    Just Check The Stalk’s Expiration Date

    | Nova Scotia, Canada |

    (This happened during corn season last year.)

    Customer: “Excuse me, how fresh is this corn?”

    Me: “It was just picked this morning, so it’s about as fresh as it gets.”

    Customer: “Yes, but God knows how long it’s been growing!”

    Going For Broke With The Gouda

    | Cottonwood Heights, UT, USA |

    Me: *on the phone* “**** Pizza, will this be for delivery or carry-out?”

    Caller: “Delivery.”

    (We go through the order, and we come to the toppings.)

    Caller: “Yeah, a supreme pizza. And make sure the toppings aren’t cheesy!”

    Me: “You don’t want cheese on them?”

    Caller: “No! I said I don’t want them to be cheesy!”

    Me: “Um, our toppings are of good quality…”

    Caller: “I’m sure they are, but I don’t want them cheesy! CHEESY!”

    (I hear a kid’s voice in the background.)

    Caller: “Oh, my eight-year-old says to say, ‘don’t hold back on the toppings’. You understand that?”

    Me: “Oh…yes, I understand now.”

    Caller: “Good. Don’t be cheesy.”

    It’s How Old Folks Say I Love You

    | Fridley, MN, USA | Top

    (I’m ringing up a young man’s order. There’s an older regular customer drinking coffee at a table across from our counter.)

    Me: “Okay, your total comes to $5.63.”

    Young man: “Oh, all I have is $5. I left my wallet at home.”

    Older customer: “What’s he short, a dollar? Here, I’ll give him a dollar. Come here kid.”

    (The young man walks over to the older customer’s table to get the dollar.)

    Young man: “Thank you, thank you so–”

    Older customer: “WHY DON’T YOU GET A F***ING JOB?!”

    Young man: *runs out of the store*

    Why Judgment Day’s Gonna Be A Cakewalk

    | Phoenix, AZ, USA | Top

    (I’ve just finished ringing up some items for a customer and her daughter.)

    Me: “It looks like your customer card is about to expire. Would you like to renew it now?”

    Customer: “Yes, I would.”

    Me: “Okay, just press the green button on the key pad.”

    (The total rings up as $24.32.)

    Customer: “Okay, I want to pay cash.”

    Me: “Okay…”

    (We stand there for a few seconds as the customer continues to stare at the total on the register.)

    Customer: “Well, what do I do?”

    Customer’s daughter: “Are you serious?”

    Customer: “Yeah, there is no cash button. What do I do?”

    Customer’s daughter: “Mom.”

    Customer: “What?”

    Customer’s daughter: “Hand the poor woman your cash.”

    Customer: *hands me cash* “I’m so sorry…I’m used to the machine telling me what to do!”

    Customer’s daughter, to me: “She’s not too bright, but she is real pretty. She’ll probably die first when the Terminators come.”

    Customer: “Smart a**!”

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