(I’m working with a caller on a bug they’ve found on our website.)
Me: "Okay, I need to know what Internet browser you’re working on. Internet Explorer? Firefox?"
Caller: "I’m using Firefox."
Me: "Great, now do you know what version of Firefox you’re using?"
Caller: "Yes, I’m using version 12" *note: the highest version of Firefox is currently 3.6*
Me: *jokingly* "Firefox 12? That must mean you’re from the future! Wow! What’s the new Firefox like? In my time, we only have version 3.6."
Caller: "It’s pretty nice, I guess."
Me: *still jokingly* "Do you have hover-cars yet?"
Me: "Sorry, that was a joke. What I want you to do is email me a screen capture of the bug you’re experiencing, as well as of the specific version of Firefox you’re using. I can give you instructions on how to do so."
(30 minutes later I receive an email with the screen captures. Turns out she was using Internet Explorer 7.)
(It is a slow night and I am working with a co-worker when a guy walks in.)
Co-Worker: “Hi! How can I help you?”
Customer: “Do you have a room for tonight?”
Co-Worker: “Just tonight?”
Co-Worker: “How many in your party?”
Customer: “Just one.”
Co-Worker: “Do you have a smoking preference?”
Me: *just hearing the last part of the conversation* “What?”
Co-Worker: “We’re keeping him.”
Me: “Thanks for calling [hotel], how can I help you?”
Customer: “I need a room next weekend. My kid has a swim meet down there.”
Me: “Okay. Rooms with two doubles are going for $135.”
Customer: “Give me a corporate rate on that room.”
Me: “Sir, corporate rates are for business travel. You just told me you were coming for a swim meet.”
Customer: “Well, uh, I sell swimsuits!”
Logic That Doesn’t Hold Water
(I work front desk and am checking in a new patient. Note that I am a lesbian, wearing a clearly visible pentagram necklace, and am in a 5 year relationship.)
Me: “Good morning! Go ahead and sign in and I’ll let the doctor know you’re here.”
Patient: “Your eyes are gorgeous!”
Me: “Thanks. Have a seat while I look through your paperwork.”
Patient: *doesn’t move*
Patient: “Your eyes are really just so beautiful. I can see the power of God in you. You are truly an angel, do you know that?”
Me: “I…get that a lot?”
Patient: “Are you single?”
Patient: “Are you sure? Is it serious?”
Me: “Yeah, pretty serious.”
Patient: “Oh, but you’ll just love my son. You have to meet him as soon as he gets back from his Mormon mission!”
Patient: “Are you sure you can’t consider breaking up with your boyfriend?”
Me: “I really don’t think she’d take that well.”
Me: “I said I really don’t think I’m allowed to date patients or their family members.”
Patient: “Oh…but do think about it. Your eyes are really just so pure! He’d really be perfect for you!”
(She called several weeks later to say she’d been committed to a mental hospital.)
(I have psoriasis, a hereditary condition which leaves me with large red patches on my scalp. This occurs while I am waiting in line at a convenience store with a woman standing behind me.)
Customer: "What’s wrong with you?"
Me: "I beg your pardon?"
Customer: "Those ugly blotches all over your head. What do you have?"
Me: "Oh, it’s a highly contagious flesh eating disease. Very painful."
Customer: "Oh my gosh! Really? How contagious is it?"
Me: "Well, you probably already have it."
Customer: *rushes out of the store in a panic*