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    Say What?

    , | Minnesota, USA |

    Cashier, to me: “Can you please help me? I have no idea what this guy is saying.

    Me: “Hi sir, how can I help you?”

    Customer: “Yeah, I wanna cup of onions and cheese.”

    Me: “Um, we don’t have that on the menu. Did you just want a side of onions?”

    Customer: “NO! I want the onions… those little things.”

    Me: “What do you mean? Did you want a burger with only onions?”

    Customer: “NO! I want onions and cheese!”

    Me: “Ok…” *I go to the back and get some onions in a cup* “Is this what you wanted?”

    Customer: “No. I want a cup of onions and cheese.”

    Me: “These are the only kind of onions we have here, sir.”

    Customer: “No. What is this?” *picks up a milk jug*

    Me: “A jug of milk…”

    Customer: “Yeah, that’s what I want! What is so hard to understand what I’m saying?”

    Me: “I don’t know… but those aren’t onions or cheese.”

    Customer: “It’s a hamburger!”

    Zombie Management

    | Torrance, CA, USA |

    Me: *on the phone* “**** Publishing, how can I help you?”

    Caller: “Is Mr. **** in?”

    Me: “I’m sorry, Mr. **** passed away last month.”

    Caller: “Well, when is he coming back?!”

    Invisible Incentive

    | Burton on Trent, UK |

    (There were a series of compilation albums on release called “Air Guitar Hero”, which had a very tongue-in-cheek advertisement. I had just sold a copy to a customer who returned to the store 10 minutes later.)

    Me: “Are you OK there?”

    Customer: “Well, I didn’t get my free air guitar with this CD.”

    Me: “Excuse me? I’m not sure what you mean.”

    Customer: “This CD, it’s supposed to come with a free air guitar.”

    Me: “…”

    Customer: “On the advertisement, the one on TV. It says comes with free air guitar!”

    Me: “Um, that’s a joke they made on the advertisement.”

    Customer: “But it says on the advertisement I get a free air guitar with this album!”

    How Is My Excuse? Call 1-800-NOT-ALWAYS-RIGHT

    | Seattle, WA, USA |

    Me: *on the phone* “Hi, thanks for calling ****. Can I help you?”

    Caller: “Yes, I have a complaint about your delivery driver. He was driving too slow, and in the carpool lane.”

    Me: “How fast was he going?”

    Caller: “60 miles per hour.”

    Me: “Well, sir, that is the speed limit. Was he by himself in the carpool lane?”

    Caller: “No, there were two people.”

    Me: “So, let me see if I understand. Your complaint is that my delivery driver was following the law?”

    Caller: “Yes, and I want him fired, or at least reprimanded. He made me late for work!”

    Me: “…”

    When Stupid People Attack

    | New York, NY, USA | Pets & Animals, Top

    Customer: “Hey, you!”

    Me: “How can I help you, ma’am?”

    Customer: “These bears are extremely boring. I paid money to see the animals move around.”

    Me: “It’s very hot today, ma’am. Bears don’t like to move around much on hot days, and they sleep at least 16 hours out of the day anyway.”

    Customer: “I don’t care if it’s hot outside. Why won’t they do anything?”

    Me: “Ma’am, the bears are not required to move around for your entertainment.”

    Customer: “Well, they should be!”

    Me: “They’re wild animals, ma’am. If they don’t want to move around, they don’t have to.”

    Customer: “I want to see your superior! Maybe he will understand!”

    Manager: “What seems to be the problem here?”

    Customer: “These bears are boring!”

    Manager: *tells her what I said about hot days*

    Customer: “Go poke them or something. Make them move!”

    Me: “You’re asking me to go into an enclosed area with a group of thousand-pound carnivores, and poke them with a stick so that they can amuse you?

    Customer: “Yes! Just make them do something!”

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