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    Ungratefully Gratis

    | Charlotte, NC, USA |

    (I work customer service for a grocery store chain. One day, I’m bagging groceries for a customer when his chicken rings up for $4.99/pound.)

    Customer: “I don’t think that price is right. The chicken is supposed to be half off this week.”

    Me: “I’m sorry sir, let me go check…”

    (I head back to the meat department and see that he is right. Our store policy is that if an item rings up higher than it’s advertised price, it’s free. I go back to the cashier and tell him to void it.)

    Me: “Congratulations, sir. You just got some free chicken.”

    Customer: “What? Why?”

    Me: “Because the item rang up the wrong price, and it’s our policy to give it to you for free.”

    Customer: “But doesn’t that affect your inventory? How do you keep track of that?”

    Me: “We don’t. Our main concern is that the customer is treated fairly.”

    Customer: “But that must cause some kind of problem!”

    Me: “I’m sorry, sir, but this is the way we’ve done it for years.”

    Customer: “That’s the problem with Americans these days! If it doesn’t affect me, why should I bother?! That’s all they care about!” *pays for the rest if his groceries and leaves in a huff*

    Related:
    Neither Gratis Nor Grateful

    Translation: Stupid

    | Ontario, Canada |

    Customer: “Excuse me, why won’t my card work on the pump?”

    Me: “Is it an American card?”

    Customer: “Yes.”

    Me: “American cards don’t work at the pump.”

    Customer: “You should put up a sign or something.”

    Me: “Actually, there are several right above the card slot.”

    Customer: “Oh. Well, I don’t read Canadian…”

    Seven Sons For Seven Burgers

    , | Connecticut, USA |

    Customer: “You seem a bit slow. Is this your first day?”

    Me: “Actually, it is. I’m sorry if I held you up.”

    Customer: “No problem. You’ll get the hang of it. I should know. I have seven sons, and they all work at fast food places just like you.”

    Me: “Oh, that’s nice!”

    Customer: “No, it’s not. It’s pathetic and disappointing!”

    Related:
    Childhood Dream, Meet Retail Nightmare

    Perhaps He Would Prefer An Abacus

    | Tennessee, USA |

    (I was helping a user in one of our accounting firm’s remote offices.)

    Caller: “My email isn’t working!”

    Me: “Okay, what seems to be the problem?”

    Caller: “I already said, my email isn’t working!”

    Me: “Okay, so is it not sending email, or is it not opening?”

    Caller: “It’s not sending email. This is pathetic! I don’t have
    time for this!”

    Me: “I am here to help you. Does it say ‘connected’ at the lower right hand of the screen?”

    Caller: “I don’t know, this isn’t my job! It’s yours, so fix it!”

    Me: “I am trying to, sir, but I will need your help with fixing this issue remotely.”

    Caller: “No, that’s not what I get paid to do. I am an accountant! I’m not supposed to know how to use a computer!”

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    Not Always Right Book

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