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  • Had It Up To Their Neck With Bad Customers
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    Store – Bad Customer = Happy

    | New Jersey, USA |

    (This incident happened right before we closed on Christmas Eve. A woman has purchased a shirt and a pair of pants. I ring her purchase and tell her the total.)

    Me: “That’ll be $39.98.”

    Customer: “WHAT? No, no, no. That’s not right. No. How much was the shirt?”

    Me: “$12.99. The pants were $26.99.”

    Customer: “NO THEY WEREN’T! They were $12.99, just like the pants! I got them from right over THERE!” *violently stabs her finger in the direction of the rack*

    Me: *sighs* “Ok, hold on one second, ma’am… I’ll check.

    Customer: *to coworker* “I’m about to put this b**** on blast, you watch.”

    (I read the sign and confirm that the shirts on one side of the rack are $12.99, but the pants on the other are $26.99. This is also written out on the sale sign.)

    Me: “Ma’am, I’m sorry, but the sign says right here that the pants are $26.99.”

    Customer: “What?! Well how was I supposed to know that? I saw $12.99 so I thought $12.99! I don’t read letters, I only read numbers!”

    Me: “…well, our signs have both letters and numbers, and you have to read both to understand the sale.”

    Customer: “No way am I paying $26.99 for these pants! Change it!”

    Me: “Well, it’s not our error, ma’am. The sign is correctly written and posted on the correct rack, even in the correct position. There’s nothing I can do.”

    Customer: *slapping counter* “FINE. There’s no reason why I should have to read signs! I only read numbers, not letters!”

    The Road To Yell(ing) Is Paved With Good Intentions

    | Seattle, WA |

    Customer: “How much is this bag?”

    Me: “That bag is actually part of a deal, if you purchase twenty dollars worth of product you can get the bag for an additional ten dollars.”

    Customer: “…That’s not what I asked. How much is the bag?”

    Me: “Oh, I’m sorry. The price of the bag itself is forty dollars.”

    Customer: “So why’d you tell me all of that other garbage?”

    Me: “I was just telling you the deal we had going on with the bag. If you spend twenty dollars, you can get the bag for ten dollars.

    (I glance at her shopping bag and notice other items.)

    Me: “… and it looks like, with those lotions, you’ll be spending around eighteen dollars, so if you spent another two dollars, you could get the deal.”

    Customer: “Why can’t I just buy the bag?”

    Me: “…You can buy the bag. It’s just a better deal the other way. You’re already close to spending twenty dollars with those two lotions, so if you reached twenty, you’d get the bag for ten.”

    Customer: “This is ridiculous. Any time I come into this store, you people always try to get me to buy more of your junk than I want.”

    Me: “Ma’am, I’m not trying to push you to buy anything… You’d just be saving a lot of money. Spending around thirty dollars and getting more items, rather than spending around sixty and getting fewer items.”

    Customer: “Well, I don’t care. If I wanted to buy something else, I’d have put in in my shopping bag. This is all I want, so don’t go trying to get me to buy anything else. I’m ready to check out.”

    Me: “Okay, then. I can ring you out.”

    (We both proceed to the cash register, where she purchases the two lotions and the tote bag.)

    Me: “Alright, that’s going to come to $61.77 after tax.”

    (The woman goes to swipe her card when her daughter comes up to the register, adding a $6 lip gloss to her purchase. The woman nods, and I ring it through as well.)

    Me: “And the new total is going to be $36.21.”

    Customer: “Why did the price go down so much?!”

    Me: “…Seriously?”

    Why We Can’t Have Nice Things

    | Fernie, British Columbia, Canada |

    (I was sitting behind the counter drinking coffee when a woman walked up to me.)

    Me: “Hello, miss! How can I help you today?”

    Customer: “Give me that!”

    Me: “Um, what?”

    Customer: *points to my coffee cup* “Give me that! You don’t deserve it. Only rich people like me deserve coffee and tea!”

    Me: *sighing and pointing towards the coffee machine* “Miss, if you want some coffee you just need to show me your library card, and you can get some from there.”

    Customer: *whips her card out and glares at me* “Here! Now give me your g**d**n coffee!”

    (I point to the machine again, then go back to my book and coffee. Out of the corner of my eye, I see her run to the coffee machine, grab the full coffee pot and run out the door.)

    Me: “HEY! Give that back!”

    Customer: *shouting behind her while running out the door* “You don’t deserve it, you poor little b****!”

    (Later on, another library patron who had seen it all came up to me. He told me how the same woman had stolen roses from his flower shop, and said that it was because no one else deserved them.)

    Love On A Budget

    | Southington, CT, USA |

    Me: “Can i help you find something?”

    Customer: “I want to get a Nintendo DS for my grandson.”

    Me: “Alright, they’re $129. What color would you like?”

    Customer: “They’re how much?! I love him, but not that much!”

    Steam Cleaner On Elm Street

    | Phoenix, AZ, USA |

    Customer: ¬†”Can you show me where the carpet cleaning stuff is?”

    Me: ¬†”Sure, right here.” *leads him to the aisle*

    Customer: ¬†”Which one is good for getting blood out of carpet?”

    Me: “Well, this brand works well for spots. How much blood are we talkin’ here?”

    Customer: ¬†”About a bucket full…”

    Me: “You may want to rent a carpet cleaner…”


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