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    Third Time’s (Not) A Charm

    | Basingstoke, UK | Top

    (Our customers log calls in a queue, and we call them back in order of priority. This customer has a very low priority call, but is trying to jump the queue.)

    Customer: “We can’t work here. Are you sure there’s nothing you can do?”

    Me: “Sorry, ma’am, this really is a cosmetic issue. It shouldn’t get in the way of your work.”

    Customer: “Even if we manage to send chocolate to the office? I’m sure that’ll help.”

    Me: “Ma’am, I’m sorry, but of all the agents here, you’ve picked the one that’s alergic to chocolate.”

    Customer: “D***. Well, how about a bottle of wine? Is that worth a few spots in the queue?”

    Me: “I don’t drink. I’m sorry, ma’am, it’s not your lucky day.”

    Customer: “Okay, you’ve driven me to it. I’m batting my eyelashes here! You really should see it. How about lunch next week?”

    Me: “That’s three strikes, ma’am… I think my husband would complain if I started dating girls. Sorry, I’m gay.”

    Customer: “…”

    Me: “Ma’am?”

    Customer: “You’re not making any of this up, are you?”

    Me: “We’ll have someone give you a call back when your call is next in the queue, ma’am. Have a nice day.”

    Must Have Been A Part-Time Thief

    | Vancouver, BC, Canada |

    (A lady comes in and I hurriedly wiped the table. She eats, finishes, and was about to leave.)

    Customer: “Have you seen my car keys? You must have swept it off the table when you were cleaning it when I just got here. Go check the garbage.”

    (I go check the bus pans.)

    Me: “No, they aren’t in the bus pans. Would they be in your purse?”

    Customer: “No, you must have them. Let me go check your garbage.”

    Me: “No, we can’t allow you to go through our garbage. The back of house is out of bounds.”

    Customer: “Well, someone must have taken my keys. Go check the garbage again.”

    (At this point, a coworker goes out to the parking lot and notices her keys still in the lock of her car door.)

    Coworker: “Are these your keys?”

    Customer: “Where did you find them?”

    Coworker: “They were on your door…”

    Customer: “Obviously, someone stole them from me and put them out there. My car could be been stolen!”

    One Plate Of Hot Air, Coming Right Up

    | Lexington, KY, USA |

    Customer: “I’d like the tofu & veggie dish, but I want that with no tofu.”

    Me: “Sure! We could add in chicken, or beef, or–”

    Customer: “No, I don’t want that. I just don’t like tofu.”

    Me: “I understand that. I don’t really care for it, myself.”

    Customer: “It’s not even a veggie…Oh, and can I have no veggies in that?”

    Me: “…What?”

    Customer: “I don’t want any veggies in that, either.”

    Me: “So…you want the tofu & veggie dish with no tofu, no meat, and no veggies?”

    Customer: “Yes!”

    Elemental State Of Confusion

    | California, USA | Top

    (I had just brought a table their glasses of water before coming back to take their orders.)

    Customer: “There’s something in my water! I demand a new one right away!”

    (She holds up an ice cube in her hand to show me.)

    Me: “Oh OK, I’ll bring you one without ice.”

    Customer: “Without what?”

    Me: “Ice.”

    Customer: “Ice? Huh?”

    Me: “Um…ice cubes.”

    (She looks at me blankly.)

    Me: “The little cubes of frozen water…”

    Customer: “FROZEN WATER! That’s crazy…why is it in my glass?”

    Me: “To keep your water cold.”

    Customer: “Well, if I wanted that I would’ve ordered an iced water! Haven’t you ever been to Starbucks? That’s the way a REAL restaurant does it.”

    Me: “…”

    The Secret Lives Of Customers

    , | California, USA |

    (I am helping a customer upgrade his cell phone, which was broken for some reason. I open the phone and set it on the counter.)

    Customer: “Gosh, I don’t know why it doesn’t–hey! It looks wet in there!”

    Me: “Oh? Well, it does, but the indicator says it’s not water, or at least it didn’t do any damage to the hardware.”

    (The customer picks up his phone, sniffs at it, touches the liquid and TASTES it.)

    Customer: “Oh! OH! The butter!”

    Me: “…sir…can I ask…how did you–”

    Customer: “You know, I’d rather not explain that one.”


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