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    Pleasantness Is The Best Medicine

    | OR, USA | At The Checkout, Awesome Customers

    (I’m at the pharmacy and they have been having issues with my medication: not in yet, not the right amount, or not in stock. Today it is a misread order, and I did not get the amount I am supposed to, so they ask if I can come back on Monday.)

    Pharmacist: “Haven’t you been here almost every day for one thing or another?”

    Me: “All but Friday.”

    Pharmacist: “I’m sorry we keep having to have you come back in.”

    Me: “That’s okay.”

    Pharmacist: “And you’re still so nice about it?”

    Me: “Why wouldn’t I be?”

    Pharmacist: *shakes my hand* “Bless you.”

    Me: “Anyone who works behind a counter deserves respect until they show me otherwise.”

    Pharmacist: “Can you teach our other customers that?”

    Me: “I wish I could.”

    Trolling Customer


    Almost Surgical With Their Inconsideration

    | PA, USA | Crazy Requests, Health & Body

    (I am a general dentist and have to be out of the office for surgery that is semi-emergency in nature. We call all the patients and let them know why we have to reschedule their appointments and apologize and let them know we have a colleague covering. The night before surgery, I answer the phone and it is one of the patients we had called to reschedule.)

    Patient: “You called to reschedule my appointment.”

    Me: “I apologize but I’m having surgery tomorrow. When is a good time to get you back?”

    Patient: “There’s never a good time. You really can’t see me tomorrow?”

    Me: “No. I will be under anesthesia at seven am.”

    Patient: “Whatever.”

    Abroadly Lying

    | Glasgow, Scotland, UK | Liars & Scammers, Money

    (I work in a cancellations department for a high end TV provider. On a day where I’ve had decent customers, I get one who has a discounted service and the following happens:)

    Me: “You’re through to [cancellations]. How can I help?”

    Customer: “Hi, there. I need to cancel my account. I’m moving abroad.”

    Me: “No worries. Your account will cancel in 31 days and you will pay one last bill.”

    Customer: “Wait, why didn’t you offer me a discount to stay?”

    Me: “Because you can’t take your service abroad with you.”

    Customer: “My friend said if I try to cancel you’ll give me a discount.”

    Me: “Well, your friend was wrong. We can’t transmit the service outside the UK.”

    Customer: “But I want one!”

    Me: “Are you moving out of the UK?”

    Customer: “No. I lied. Can I have my discount, please?”

    Me: “We are a business, not a charity. We provide a service that you pay for. That doesn’t make you entitled to a discount. Plus you’re getting 75% off your package so you’re not getting another discount.”

    Customer: “I will go to [Competitor] if you don’t make it cheaper than what I’m paying for the same service.”

    Me: “They aren’t available in your area and you’re currently tied to a contract.”

    Customer: *screams and hangs up*

    (Cheeky cancellation save!)

    How Often The Customer Is Always Right


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