Addressing The Underlying Problem

| Surrey, BC, Canada | Extra Stupid, Language & Words

(I have a customer who is trying to return an opened package of undergarments. Like the vast majority of retailers, for hygienic reasons, we have a final-sale policy on all underwear. I explain this to the customer.)

Customer: “I didn’t know that it was going to be final sale!”

Me: “That’s our return policy, ma’am. All underwear is final sale, no refunds, returns, or exchanges.”

Customer: “I’ve never heard or seen that policy anywhere!”

Me: “Ma’am, we have our policy written on this large sign right above my register, and it’s even printed on your receipt. You were given ample opportunity to read our policy.”

Customer: “Well, WHY would I WANT to read it?!”

(While I know that customers not reading signs is nothing new, this was my first time seeing someone show so much indignation over it. I found this to be incredibly annoying.)

Me: “Because you’re a very intelligent lady who makes informed decisions!”

(The customer took her underwear and quietly left my store.)

Making It A Point To Make An Appointment

| Tulsa, OK, USA | Crazy Requests, Time

(My favorite thing is when patients call to make appointments, and they clearly haven’t gotten their lives together before picking up the phone. These scenarios could go one of several different ways:)

Me: “Dr. [Name]’s office.”

Customer: “Yes, I’d like to make an appointment.”

Me: “All right! Is there a day that works well for you?”

Customer: “Oh… I don’t know… Let me get my calendar and call you back.”

(Next caller:)

Me: “Dr. [Name]’s office.”

Customer #2: “Yes, I’d like to make an appointment. Any time is fine. What is your next available?”

Me: “We have a 2:00 tomorrow.”

Customer #2: “Oh I can’t do tomorrow.”

Me: “How about 10:00 the next day?”

Customer #2: “No, I have another appointment somewhere else.”

Me: “…why don’t you tell me when the best time for you is.”

Customer #2: “Oh, I’m really actually very flexible. I can do pretty much whenever. Just not those times you gave me already.”

Me: *decides to try one more time* “Okay… how about 1:30 on Monday?”

Customer #2: “No, I can’t do that.”

(My other favorite thing is when they call saying they will be late for their appointment but that they are “on their way!” and then they walk in with a fresh drink from Starbucks in their hand.)

Cat-atonic To Your Pleas

| VA, USA | Bad Behavior, Extra Stupid, Pets & Animals

(I’m waiting in the lobby of my vet’s office. Because I don’t own a car and either take a taxi or the bus there, I have my dog’s carrier with me, but I’ve taken him out of it. Another client comes in with a carrier, checks in, and sits down next to me. After a second, I realize she has a cat in the carrier. My dog is not friendly with cats, so I get up and move to some seats on the other end of the lobby.)

Me: *on my way to the far-away seat, big smile on my face* “You don’t smell, I promise. It’s just that my dog is aggressive towards cats, and if he realizes there’s a cat in your carrier, he will begin to act out.”

Other Client: “Nonsense, all pets can be friendly towards each other. They just have to be properly introduced. Come over here; they’ll be fine!”

Me: “Really, I’ve tried just about everything. He really dislikes cats and will try to attack them. Sometimes it’s in their genes. It’s no big deal. We’ll just sit over here and he won’t even realize you have a cat there!”

Other Client: *reaching for the door of her carrier* “Oh, come on now. I watch The Dog Whisperer. I can get them to get along.”

Me: “Please don’t! I’d feel terrible if he hurt your cat! I don’t want him to get hurt, either, if the cat needs to defend itself.”

(Despite my pleas, the other client takes her cat out of the carrier. My dog immediately hits the end of his leash, nearly foaming at the mouth. She ignores his obvious aggression and starts walking towards us, doing this stupid sing-songy “be a good doggie and make friends with the cat” while her cat sees what’s up and starts hissing and trying to get away from her to run away.)

Me: *trying to corral my dog and shove him in his own carrier* “PLEASE BACK OFF NOW! MY DOG WILL HURT YOUR CAT IF YOU FORCE THEM TOGETHER! PLEASE STOP!”

(She doesn’t stop, but I manage to get my dog back in his carrier before she reaches us. SHE HOLDS THE CAT UP TO THE MESH WINDOW OF MY DOG’S CARRIER, which I’ve situated behind my legs, persisting in her sing-songy “be a nice doggy!” while my dog tries to eat through his carrier to eat the cat.)

Receptionist: “Uh, I think you probably want to keep your cat away… Um, this doesn’t sound good.” *she runs to get some assistance*

Me: “That is enough! Get that cat away from my dog! And me, I have terrible allergies!”

Other Client: “Oh, why didn’t you just say you were allergic! I don’t want to make you miserable all day!”

(I think her cat was quite relieved that she then put it back in its carrier and took her seat across the lobby from me. But… she was willing to avoid aggravating my allergies, but not driving my dog mad, scaring the daylights out of her cat, and risking harm to both?)

A Dent In His Identification

| Port Angeles, WA, USA | Bizarre, Health & Body

(My dad and I have just gotten off a ferry from Victoria, Canada, and are going through customs. We are on our way to Mexico for an extended surfing trip. My dad had recently shaved off his dreadlocks in preparation, since they take so long to dry and would be an inconvenience. He is now completely bald and beardless.)

Border Agent: “Can I have your passport, please?”

(He hands it over, and the agent is looking between the picture of his shoulder-length dreads and large beard, and his current appearance.)

Border Agent: “Do you have a secondary piece of ID?”

(He hands over his driver’s license. The picture is pre-dreads, but still has shoulder-length hair and a large beard.)

Border Agent: “Well, THIS doesn’t help much!”

(The agent could tell enough distinguishing features that we were let through without incident. I joked that it’s too bad you’re not allowed to smile in ID pictures, because his gold teeth would have been a good distinguishing feature!)

You Will Have Hell Toupee

| Norway | Crazy Requests, Health & Body

(I have very curly hair, it’s all ringlets and corkscrews. A middle-aged lady has come to pick up her son from school.)

Lady: “Wow, you have really beautiful hair!”

Me: “Thank you!”

Lady: “Can I borrow it?”

Me: “Er… pardon?”

(The lady leans forward, grabs a fistful of my locks, and tugs so hard my eyes begin to water.)

Me: “Ouch! What are you doing!”

Lady: “Oh, I thought it was a wig! That was unnecessary. You should have warned me it wasn’t!”

(Her son came and apologized the next day, but his mother no longer talks to me.)

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