Featured Story:
  • Making False Bald Statements
    (1,404 thumbs up)
  • February Theme Of The Month: Hazardous Customers!
    Submit your story today!

    Sugar-Coating The Prices

    | Lincolnshire, England, UK | Crazy Requests, Food & Drink

    (An elderly lady asks to see our wine list:)

    Customer: “Do you have any house white wines that are sweet?”

    Me: “No. Unfortunately our two house white wines are both dry wines. However we do have this [slightly more expensive] sweet white wine. Would you like a glass of that?”

    Customer: “No, no. Just bring me a glass of this house white wine and two packets of sugar.”

    Gave Them A Rude Awakening

    | USA | Awesome Workers, Crazy Requests

    (I work in the parts department of a tractor dealership. The wife of a local greenhouse owner (who I am unaware has a reputation as a real b****) comes in to pick up some small parts that are in will-call. The transaction goes smoothly; the parts are already pulled and on the shelf waiting for her. I give her the parts, she pays, and leaves. On Monday morning, the lady calls on the phone and demands to talk to the owner.)

    Owner: “Good morning! How can I help you?”

    Customer: “I want to complain about how I was treated when I came in on Saturday to get my parts! [My Name] was rude to me!”

    (The owner knows I had worked the previous Saturday, and I have a reputation for being courteous and polite. He puts the customer on hold, and calls me into his office to ask me about the encounter. I describe the smooth transaction that had occurred. He asks me to wait and went back to the call.)

    Owner: “[My Name] was rude to you? I have trouble believing that.”

    Customer: “Yes, he was discourteous and rude.”

    Owner: “I’ll tell you what, Mrs. [Customer]. There are two other dealers in town that you can buy your parts from in the future. Frankly, the $300 in parts we sell you yearly isn’t worth all the grief you give me. In the future, please take your business elsewhere.” *hangs up, turns to me and says* “That’s how we deal with that.”

    A Block Of Highland(er) Cheese

    | Canberra, ACT, Australia | Food & Drink, One-Liners

    (I’m on the register late at night when a coworker I vaguely know from another department comes through with his shopping. I scan his items and all is well until I try to scan a block of cut cheese from our deli. The register brings up a warning that it can’t be sold because it is past its use-by date.)

    Me: “Sorry; it’s out of date.”

    Coworker: “I don’t care.” *he holds his hand out*

    (I know that its just going to be thrown out if I waste it and so does he. He is the store butcher, so I look around to check no one is around and just hand him the cheese. I feel I have to be sure though.)

    Me: “You’re sure?”

    Coworker: “Yep.” *he hides his cheese* “Cheese is always good. Cheese is just milk’s attempt at being immortal.”

    She’s Not Stupid, She Just Acts Like It

    | NH, USA | At The Checkout, Money

    (I am a manager and have been called up to the register by my cashier because a customer is disagreeing with a price on a cat bed. They have pre-printed prices and have just gone up in price. We have missed tearing one of the old price tags off. The beds are also on sale for $3.00 off with a rewards card.)

    Customer: “This bed of a different color said it was $14.99 but it’s ringing up as $19.99.”

    Me: “Of course! The price of these actually just changed. We must have missed that other one while taking the tags off. I can change that for you.”

    (I go to the screen and point the numbers out to the woman as I speak.)

    Me: “Okay! So, the bed is also on sale today for $3.00 off. So what I’m going to do is push the computer to change the price to $17.99 and then it will automatically take off that additional $3.00 for me, bringing the price down to that $14.99 for you today!”

    Customer: “Okay, so the bed is on sale, after being $14.99? So shouldn’t the price be lower?”

    Me: “The sale is for $3.00 of off the $19.99 price. So if I price match that lower price for you, it’s the lower price of the two options.”

    Customer: “But the other bed said $14.99 and it’s on sale! I’ll show you!”

    (At this point I try to interject as I believe her 100% and have no problem changing the price for her. She insists though and I wait patiently for her to bring the bed back to me. Meanwhile, her husband is laughing and apologizing for her. Note, she had no idea the bed was on sale previously.)

    Customer: *holding the other bed out to me* “See! This says $14.99 right on the tag.”

    Me: “Yes, ma’am, and that’s what you’re paying for the bed today.”

    Customer: “But it was on sale!”

    Me: *getting agitated* “Yes, ma’am, it is, off the price of the bed now. But since we forgot to remove that price tag I’m giving it to you for $14.99 instead of $16.99.”

    Customer: “Okay, but if I came into the store right now and went to go get a bed, how much would I pay for it?”

    Me: *exasperated* “$16.99!”

    Customer: “Listen, I’m not stupid! I’m a smart person; I’m just trying to get you to understand. I need to understand. Why am I paying that much for the bed?”

    Me: *literally throwing my arms in the air* “Ma’am, how much would you like to pay for the bed today!?”

    Customer: “It’s not that! It’s the principle of it!”

    Me: “No, Ma’am. I am not going to stand here all day and argue with you. Please, tell me how much you think you should pay for the bed and I will change it for you.”

    Customer: “No, just forget it! I’m not stupid; you’re missing the point.”

    Me: *sighs* “All right, Ma’am. Well, you have a great day.”

    (I walked away, finding several associates in the nearby aisles, that had been listening and laughing. Apparently, after checking out, she tried to explain to my cashier how I was wrong, expressing again how she wasn’t stupid!)

    Avoiding A Hair-Raising Situation

    | Wisconsin Dells, WI, USA | Awesome Customers, Awesome Workers, Food & Drink

    (Our mom takes us through the drive through of a fast food joint known for frozen custard. We all have one, and as we are driving away and eating, three of us discovered long hairs in our custard. We go back through the drive through and my mother tells them what happened. The poor teen on the mic sounds so nervous when my mom calmly explains the situation. They give us free replacements. We get to the window and instead of the kid, it’s the manager.)

    Manager: *hands my mom the tray of three custards as well as a handful of tokens for a free scoop of custard*

    Mom: “What is this for?”

    Manager: “Ma’am, so many customers in your situation would have screamed at my poor employees and terrified them. The other day, a customer came up to the counter and screamed at and verbally abused the fifteen-year-old girl at the register because he found a very small piece of onion on his burger when he had asked for none because he doesn’t like the smell of them. And other people would try to sue us for that. So I am giving these to you as a thank you.”

    Mom: “Oh, wow. You’re welcome, I guess.”

    (Our custard was delicious and hair free, though it melted rather quickly once we got to the park as it was the summer. Good thing we had dishes and not cones!)

    Page 11/2,567First...910111213...Last