Brace(let) Yourself For A Good Cause

| Reisterstown, MD, USA | Awesome Customers, Bigotry, Family & Kids

(We sell rubber bracelets in different colors that say one of the following: ‘Be Brave; Be Amazing; Be Kind; Be Accepting, Be Involved; Be Yourself’. When purchased, they donate money to a foundation that prevents bullying of children in school. A mother and her 8-year-old daughter are in the store looking at the bracelets.)

Daughter: “Mom, can I get one of these?”

Mom: “Yeah, sure. Which one?”

Daughter: “I’m not sure. I like all of them. They say such nice things.”

Mom: “Yeah, they say really nice things, but I don’t like ‘Be Accepting’.”

Daughter: “Well, why not?”

Mom: “It sounds lame or something.”

Me: *gives the mother a dirty look*

Daughter: *catches on and buys the ‘Be Brave’ bracelet*

How To Spot A Bad Penny

| AK, USA | At The Checkout, Crazy Requests, Money, Top

(I’m teaching a trainee how to operate the cash register.)

Me: “You see, all you have to do is press this button here, then the drawer will open, and the amount to give back will be up on the screen, as well as the receipt.”

Trainee: “Oh! That’s really easy!”

(During this time, a regular customer has been watching us, kind of poking around at the end of the register for awhile. I’m keeping an eye on her, as this customer is notorious for being dramatic.)

Customer: “I’m ready to check out!”

Trainee: “Yes ma’am, how are you today?” *begins checking out her items*

Customer: “Oh, I’m fine. I have some change I’d like to empty from my purse.”

(At this point I’m relatively relieved, as there hasn’t been any issues. However, she proceeds to pull four BAGS of PENNIES from her purse, and plops them on the counter.)

Customer: “It’s legal tender, so start counting!”

Me: “No.”

Customer: “Excuse me?!”

Me: “There is a Coinstar to your left, and a bank right in front of you. The Coinstar charges 8.9 cents per dollar, and I’m pretty sure the bank does it for free. I’ll be happy to suspend your order until you’ve returned.”

(Despite how calm I am, my trainee looks visibly terrified.)

Customer: “Shame on you. What terrible customer service. I will call and have you fired!”

Me: “Ma’am, as I’ve said, I will be happy to suspend your order, but if you continue on yelling, I will have to ask you to leave.”

Customer: “I am the customer! I am always right, so be—”

Me: “QUIET.”

Customer: *goes slack-jawed*

Me:You will not get anyone here fired. You have not only been horrifically rude, but have made an extremely embarrassing spectacle of yourself in front of most of the store. You are holding up this line. Here are your bags of pennies, so please leave.”

(The customer dawdled away from my register, but stayed by the front of the store screaming at everyone who walked in about us not taking her bags of pennies. The manager had to eventually call the police on her. It took a long time to reassure my trainee that not everyone was crazy like that!)

Reminder: The Holidays & The New Year Themed Story Giveaway

Not Always Right | Announcements, Theme Of The Month
Want to win a Not Always Right t-shirt?
Enter Not Always Right’s first Themed Story Giveaway:
The Holidays & The New Year!

Entering is as easy as 1-2-3:

  1. Submit a funny or interesting customer-related story about The Holidays & The New Year.
  2. Enter your email address in the form to qualify.
  3. All posted stories will be entered in a drawing to win a free t-shirt gift certificate, to use in the official Not Always Right shop!

PS: Want story ideas? Check out our recent Weekly Roundup!

PS #2: Winners will be announced the first Wednesday of every month. Next free t-shirt gift certificate: Wednesday, January 2, 2013!

Karma Klubbing

| Dundee, Scotland, UK | Awesome Workers, Top

(I am waiting in the queue with a friend. We notice a group of girls pushing from the back of the queue past everyone, whilst loudly proclaiming that they are on the guest list. My friend and I decide to form a wall and stop them getting past us.)

Girl: “Move, we are on the guest list.”

Me: “Guest list closed at 11 pm.”

Girl: “But we have queue jump!”

Me: “No, you don’t.”

(I turn around and ignore them until we reach the bouncers at the front. By now the girls are loud and aggressive, my friend has been punched.)

Girl: *to bouncer* “These guys aren’t letting us past! We have guest list!”

Bouncer: “Calm down, you can’t just push in.”

Girl: “We didn’t start pushing; these d***s aren’t letting us past.”

Bouncer: “It’s a queue. Why would they?”

Girl: “Because we f***ing told them we have queue jump!”

Bouncer: “Aw! Why didn’t you tell us that? Come forward.” *cue big smiles from girls* “Now jump your a**es to the back of the queue.”

For You, We’re Always Closed, Part 2

| Detroit, MI, USA | Bizarre, Holidays, Theme Of The Month

(Our restaurant is, and always has been, closed on only two days a year: Thanksgiving and Christmas.)

Me: “Thank you for calling [restaurant]. How may I help you?”

Caller: “Yes, I’d like to make reservations for Thanksgiving.”

Me: “Unfortunately, we’re closed on Thanksgiving. Would you like a reservation for another day?”

Caller: “But your website says you’re open.”

Me: “Occasionally our website has tricky wording; perhaps it was another of our locations that’s decided to remain open for the holiday.”

Caller: “No, it says you’re open.”

Me: “I assure you, ma’am, we are closed on Thanksgiving.”

Caller: “It says you’re open. I’d like to make a reservation for Thanksgiving.”

Me: “Ma’am, we are only closed for Thanksgiving and Christmas, as it’s been for the past six years. I promise you, we are not open on Thanksgiving.”

Caller: “BUT IT SAYS YOU’RE OPEN. YOU’RE OPEN! I WANT A RESERVATION!”

Me: “Ma’am, I’m not sure what to tell you. We are closed on Thanksgiving. No one will be here to cook for you.”

Caller: “I JUST WANT A FREAKING RESERVATION!” *click*

Me: *to my manager* “Well… that was fun.”

Related:
For You, We’re Always Closed

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