He Said Water But With No Proof

| St. Louis, MO, USA | Food & Drink

Customer: “Can I have a Cranberry Vodka?”

Me: “Sure.”

(I make the drink by pouring the vodka in first and then adding cranberry juice. Pretty simple.)

Customer: “Why did you put all that water in my drink?”

Me: “Water?”

Customer: “Yeah, the clear liquid you poured in the cup.”

Me: “That’s the vodka.”

Customer: “Oh, this is gonna be a long night…”

Enabled By Kindness

| Estes Park, CO, USA | Awesome Customers, Money

(I am a seasonal employee in the Arts and Crafts centre in summer camp in Colorado. I am teaching silk painting, and there is one older, slightly disabled lady that neither of my coworkers could put up with. I help her every day and treat her just the same. It is the end of the last day of her working on her project.)

Lady: *to me* “Can I talk to you?”

Me: “Sure.” *heads over*

Lady: *discreetly presses $5 into my hand* “I know I can be difficult to work with, and you’ve been so nice and so understanding, and made me feel like I was a real artist. You deserve something nice. Go buy a good burger for dinner.”

(I blink and try to hand her money back.)

Me: “I really can’t, ma’am.”

Lady: “Oh, who cares, you deserve it!”

(She came back several days later to give me $5 more! She made my entire summer. I never ended up spending that $10. I have it saved as a memory of one of the nicest customers I’d ever had!)

Ungrateful Customers

url-1

Don’t Be Rude Back

url

Checking In On Checking Out

| Australia | Bad Behavior, Extra Stupid

(A customer has been using a self-checking machine. Half way through, she decides she doesn’t want a certain book and takes it back to the shelves. I’ve been watching her, so I know that she has actually checked the book out to herself before putting it back on the shelf.)

Me: “Excuse me! Can I just get that book from you, and I’ll check it back in? Don’t worry about shelving it; I’ll take care of that.”

Customer: “No, no. I don’t want this.”

Me: “I understand, but I just need to check it back in. Otherwise, it still appears as being out on your card.”

Customer: “But I don’t want it.”

Me: “I know. I understand. I’m not asking you to take it. I just want to check it in.”

Customer: “Are you daft? I. Don’t. Want. This. Book.”

Me: “Right. Look. If you don’t let me check this book in now, in four weeks time you are going to receive a letter informing you that this book is overdue.”

Customer: “No, I won’t. I haven’t borrowed it.”

Me: “Yes you have!”

Customer: “I don’t understand how someone as stupid as you got a job here. See those?” *points to security gates*Those are what check the books out to me. If I don’t carry the book through there, they aren’t on my card. Get it?!”

Me: *giving up* “You’re too right, ma’am. Sorry to have bothered you.”

(She leaves with a smug look on her face. Then I pick up the book and carry it out to my desk.)

Coworker: “You aren’t going to check that in, are you?”

Me: “H*** no.”

(Sure enough, five weeks later the customer comes in ranting and raving about ‘never having borrowed that book’. I bring it out from my desk and put it in front of her.)

Me: *shrugs* “Is this the book?”

Customer: “F***ing b****.”

Page 1,004/2,657First...1,0021,0031,0041,0051,006...Last