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  • Bigotry Comes In All Shapes And Sizes
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    A Need To Be Lifted

    | MD, USA |

    Me: “This undergarment style has been discontinued. These are the last two.”

    Customer: “You only have two?”

    Me: “Yes.”

    Customer: “You’re telling me that until Jesus comes, these are the only bras I can wear?!”

    Me: “…yes.”

    Cows Live Off The Fat Of The Land

    | Birmingham, England, UK |

    Customer: “Can you tell me which milk is full fat, please?”

    Me: “Of course. It’s this one with the blue lid.”

    Customer: “But that says 4%. I don’t want 4%. I want full fat.”

    Me: “The 4% means that 4% of the milk is fat, which is all of the fat milk has in it to begin with.”

    Customer: “But I want full fat milk, not 4%.”

    Me: “If it was 100%, then it would just be a bottle of fat, sir.”

    Customer: “I don’t understand all this new healthy stuff…”

    When Call Center Levels Reach Their Ceiling

    | Toronto, ON, Canada |

    Me: “Hello. This is [station]. How can I help you?”

    Caller: “I live in a condo, and there is a leak in the pipes. Water is leaking behind the living room wall and building management won’t fix it.”

    Me: “Okay. Why are you calling the police?”

    Caller: “Well, it’s an emergency. They won’t fix it. They say it’s my problem because the leak is in my unit.”

    Me: “Have you called a plumber?”

    Caller: “No. It’s an emergency. That’s why I called you. If the water keeps leaking, the ceiling could fall in.”

    Me: “Ma’am, if you think the ceiling is going to fall in, leave your unit and call a plumber.”

    Caller: “But I need help now!”

    Me: “Ma’am, it’s your choice. If you think you’re in danger, leave your unit. Unless you’re being crushed by falling sheet rock, this is not a police matter. Please hang up and call a plumber.”

    Caller: “So, if the ceiling falls on me, I can call you back?”

    Me: “Yes.”

    Caller: “Okay, thanks.” *click*

    What You Don’t Nose Can’t Hurt You

    | Pannawonica, WA, Australia |

    Customer: “Can I get forty cents worth of Chicos?”

    Me: “Sure.”

    (I start putting gloves on.)

    Customer: “Oh, you don’t need to put gloves on.”

    Me: “Are you sure?”

    Customer: “Yeah, I’m sure you don’t pick your nose anymore than I do.”

    Take No Account Of This One

    | Richmond, VA, USA |

    Caller: “Are you going out of business?”

    Me: “No, ma’am. But we are just about to merge with another large bank. Maybe that’s what you’re referring to?”

    Caller: “No, no. I need to know are you going out of business. Is [bank] going bankrupt? Because if so, I need to take all my money out before that happens!”

    Me: “I can assure you, ma’am, we’re not. [Bank] is actually doing very well at the moment. Can I ask what gave you that impression?”

    Caller: “I went to withdraw funds at your ATM late last night, and it said I couldn’t get any money!”

    Me: “Oh wait, the ATM in our drive-thru? That ATM actually did run out of money last night, but we refilled it this morning.”

    Caller: “I knew it! You are running out of money! I need to come in and close my accounts right away!”

    Me: “I think you misunderstood. We had an unusual amount of withdrawals at that ATM last night, so it ran out of $20s to give out. The bank itself is fine.”

    Caller: “You can’t backtrack and fool me! I’m coming in later today to speak with your manager and close out all of my accounts!”


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