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    You Want To Speak To My Manager?

    Little White Lies On Little White Christmases

    | CA, USA | Family & Kids, Holidays, Theme Of The Month, Top

    (I receive a call on Christmas Eve.)

    Me: “Thank you for calling [company]. How may I help you?”

    Mom: *after verifying her account* “I’d like to put my daughter on the line. It’s her phone that’s having the trouble.”

    Me: “Sure.”

    Mom: *gives phone to her daughter*

    Daughter: “I can’t make any calls on my phone. It keeps giving me a recording.”

    Me: “Let’s see what we need to do to fix that. What kind of phone do you have?”

    (The daughter gives me the name of a phone we stopped selling about 2 years before. Looking at her account, there’s a brand new phone that we only started selling about a month before. I check the remarks and it was activated today, Christmas Eve. I put two and two together and decide to speak with her mom.)

    Me: “I think I actually see what the trouble is. Can I talk to your mom again?”

    Daughter: *gives phone to her mom*

    Mom: “What is it?”

    Me: “Did you by any chance buy your daughter a phone for Christmas?”

    Mom: *quietly, barely louder than a whisper* “Yes!”

    Me: “It looks like that phone has already been activated, and service is completely transferred over. We have a couple of options. First, I can re-activate her old phone, and you can give us a call or go online tomorrow and activate the new one. Second, we can leave things the way they are and she will unwrap her already working phone in the morning.”

    Mom: *still quietly* “Let’s do that second one.”

    (She starts talking loudly, so her daughter can hear.)

    Mom: *loudly* “So, you found a network issue and you’re submitting a ticket, but since it’s the holiday the network team is on a skeleton crew and the problem won’t be fixed until morning?”

    Daughter: *in the background* “No!”

    Me: *to the mom* “Well-played!”

    Open For Hours And Hours And Jack Bauers

    | WA, USA | Holidays, Theme Of The Month

    (I worked at check cashing store that is open 24 hours a day. We only close for major holidays such as Christmas. One Christmas Eve, we are getting ready to close the store for the holiday and are asking the last customers to make sure the door shuts all the way behind them so that it’ll lock and no one else can enter.)

    Me: “Thank you sir, and we’re closing. So, if you could just make sure the door closes behind you, I would appreciate it.”

    Customer: “I thought you guys were 24 hours.”

    Me: “We normally are, but we close for holidays so that we can spend them with our families.”

    Customer: “That’s just ridiculous!”

    Their Purchasing Power Has Gone Up In Smoke, Part 2

    | Waynesboro, PA, USA | Criminal/Illegal, Underaged

    (I work at a gas station. We have a lot of rules to prevent under-aged people from getting cigarettes. I’ve just graduated from high school a few weeks before, and am still 17. A kid that I don’t really know, but goes to my old high school walks in with his mom.)

    Kid: “Hey, can I get a pack of [cigarettes].”

    Me: “I’m going to need to see your ID first.”

    Kid: “C’mon, you know me. We went to high school together.”

    Me: “Sorry, but if you look underage, I have to card you.”

    (He says he understands, and calmly walks out. His mom follows him out without buying anything. About two minutes later, she comes back in stays right at the newspapers near the door, and pretends to be looking around for about a minute, looking at the papers.)

    Lady: *loudly* “Oh, there it is.” *walks right up to the register*

    Lady: “I forgot to get the paper earlier.”

    Me: “That’ll be 75 cents.”

    Lady: “Oh, yeah. Can I also get a pack of [cigarettes]?”

    Me: “I’m sorry, ma’am, but your son just came in and didn’t have his ID. I can’t sell the same cigarettes to you right now.”

    Lady: “Well, what if they aren’t for him! They are for his dad.”

    Me: “Sorry, ma’am. It’s against store policy.”

    (She’s clearly angry at this point. My manager notices and is already on her way to the register.)

    Lady: “Well, I wanna see your manager!”

    Me: “The lady would like to speak to you.”

    Lady: “Yeah, this little a**hole won’t sell me cigarettes!”

    Manager: “Well, the problem is it’s against store policy to sell cigarettes to you since he had to deny your son.”

    Lady: “Well, in the state of Pennsylvania, it’s illegal to deny a purchase of any kind to a customer!”

    Me: “Actually it’s illegal to buy cigarettes for a minor.”

    Lady: “Well, I want to talk to corporate and tell them about this!”

    (My manager gets the phone under the register, calls corporate, and explains the situation. However, before my manager can finish talking, the lady grabs the phone from my manager.)

    Lady: *to the phone* “Yeah, can you tell these a**holes they have to sell me cigarettes?!”

    (We can hear the voice from the phone, and the moment corporate stops talking, the lady slams the phone down throws the paper at us.)

    Lady: “You can shove that paper up your a**!”

    Related:
    Their Purchasing Power Has Gone Up In Smoke

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