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    Off Track Call Back

    | USA | Bad Behavior, Crazy Requests

    (I work in a call center where the supervisor department closes at 11pm. It is now 10:30pm.)

    Customer: *explanation of lengthy issue that I cannot fix*

    Me: “All right. In order to take care of this issue, I will need to go ahead and transfer your call over to my supervisors, and they will assist you further.”

    Customer: “NO! I will NOT be transferred! You have to fix this for me!”

    Me: “I’m sorry, ma’am, but I do not have the ability in my system to fix this for you. My supervisors will be more than happy to take care of this for you, though, so let me just transfer you—”

    Customer: “NO! NO TRANSFERS! FIX IT! I’m not hanging up until you fix it for me!”

    (This goes back and forth for almost 45 minutes, with me continuously telling her I cannot fix it for her, and her demanding that I do.)

    Customer: “FINE! Just transfer me already!”

    Me: “I’m sorry ma’am, but our supervisor department closed 15 minutes ago. I can have one of them call you back tomorrow.”

    Customer: “WHAT?! You purposefully kept me on the phone after they closed! You just didn’t want me to talk to them! I’m going to call my lawyer about this!” *slams phone down*

    Coworker: “Wow… Guess that’s a callback, then.”

    No Helium For The Airhead, Part 2

    | TX, USA | Crazy Requests, Extra Stupid, Math & Science

    (Because of a helium shortage, we currently have a limited amount of tanks to use on balloon orders. We run out in the middle of a day that has a special event going on.)

    Store Owner: “I’m sorry to say we can’t fill any more balloons unless it’s with air. If you want any helium balloons, you will have to go to [other store known for its poor service].”

    Customer: “That’s ridiculous! I need 20 balloons and you’re telling me I can’t have them now?”

    Store Owner: “I’ve called in for more tanks, but I won’t have them in before tomorrow, so if you need them you’ll have to go elsewhere.”

    Customer: “That’s ridiculous! You should have planned better and ordered more tanks to begin with.”

    Me: “We could try that, but we’re only given four tanks a week. Hospitals have a priority on helium for their machines, so their demands come first.”

    Customer: “If the hospital needs helium so badly, why don’t they make their own?”

    Me: “Helium isn’t man-made. That’s why.”

    Customer: *scoffs* “Yes, it is. How else do you think they put it in those tanks?”

    Store Owner: “They trap it when they mine, but—”

    Customer: “That is the dumbest thing I’ve heard. I can’t believe you idiots believe that shortage crap. I’m going to [other store]. I bet they won’t make up crap to get out of work!” *storms out*

    Store Owner: “I bet he also thinks H2O is an energy drink.”

    Related:
    No Helium For The Airhead

    The True Appliance Of Science

    | Indianapolis, IN, USA | Awesome Customers, Math & Science

    (I volunteer at a children’s museum in their dinosaur area, where I work in the lab. We work behind a glass window that we keep open so the kids can ask us questions about the bones we are cleaning.)

    Every Kid: *completely ignoring me* “Wow! A real dinosaur bone!”

    One Awesome Kid: *staring directly at me* “Wow! A real scientist!”

    5 Stories That Show Why Nurses Should Rule The World

    | Not Always Right | Roundups

    Weekly Roundup: 5 Stories That Show Why Nurses Should Rule The World Some customers can be awful when they are healthy. Feel for those who have to deal with them when they are sick!

    1. Needs To Work On His Socialist Skills (2,440 thumbs up)
    2. The Silver (Bra) Lining (2,667 thumbs up)
    3. Blood Type B(igot) (2,844 thumbs up)
    4. Pointing Out The Obvious (3,245 thumbs up)
    5. Why Nurses Should Rule The World, Part 4 (3,074 thumbs up)

    PS #1: check out our Extras section, with pictures, videos, and news!

    PS #2: Read more roundups here!

    Shoplifted And Uplifted

    | Washington, DC, USA | Criminal/Illegal

    (Our store is small, but popular, so my boss schedules me a 12-hour day on Black Friday, with the intention to have me work the floor, but keep an eye out for shoplifters. I see a man take a watch out of a case, put it in his left hand, put his glove over the watch, then his fast food drink cup over that.)

    Me: *to customer I am assisting* “Would you excuse me a moment?” *to shoplifter* “Would you like me to take that watch and hold it behind the counter for you?”

    Shoplifter: “What watch?”

    Me: “The one in your left hand, sir. I can hold it behind the counter while you continue your shopping. If you’ll just give me the watch and your name, I’ll make sure it’s on hold for you.”

    Shoplifter: “I don’t have any watch in my left hand!”

    Me: “Sir, I saw you put your glove and drink cup over the watch. Would you like me to hold it behind the counter for you?”

    (My boss has watched the entire exchange.)

    Boss: “Sir, I can call security if I need to.”

    (The shoplifter takes the cup and glove off the watch, hands it to me, and walks away.)

    Customer: “Wow, that’s the nicest theft prevention I’ve EVER seen!”

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