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    A Bad Collection Recollection

    | UK | Bad Behavior, Time

    (My job at our store is to book collections over the phone. On the day the collection is made our drivers will ring the customer in the morning and will give them a time as to when they will be in there area to collect. An angry customer phones up.)

    Me: “Hello, you’ve reached [Shop]. [My Name] speaking. How can I help you?”

    Angry Caller: “I was told that I would receive a call in the morning about my collection and I haven’t. I have been waiting in all day! I am a busy person and you are wasting my f****** time!”

    Me: “Okay, if I could just take your last name and I will find your collection details. I will ring the drivers for you and find out why they did not call you, find out what time they can be with you, and then I will call you straight back.”

    Angry Caller: *gives surname* “You better had. MY time is very valuable!” *hangs up*

    (After she hangs up I call both of our drivers who are on the road. As it turns out none of them have a collection under that name, so i check our diary which we keep in the shop and find her collection details. I then proceed to ring her back.)

    Me: “Hello is that Mrs. [Angry Caller]?”

    Angry Caller: “Yes, speaking.”

    Me: “I am calling from [Store] about your collection.”

    Angry Caller: “Where the f*** are your drivers then? I still have not received a call as to when they will be here! If they are not collected today I will make a complaint about you for wasting my time!”

    Me: “Well, after reviewing your details, I have found out that you booked in your collection for tomorrow, not today.”

    Angry Caller: “…” *click*

    Not Tipped To Be A Good Night

    | NY, USA | Family & Kids, Money

    (A woman’s 60th birthday party of about 100 in our fancy venue has just ended. The party in general hasn’t been very good tippers despite their flashy attire, many requests, and heavy drinking, but the people are nice enough.)

    Guest Of Honor’s Relative: *approaches DJ* “I just want to say thank you so much! The music, the ambiance you provided, was perfect and we all had a wonderful time!”

    DJ: “Thank you, miss. No problem, we had a good time.”

    Guest Of Honor’s Relative: *approaches a coworker and me changing a tablecloth* “Thank you so much! You worked so hard, the food was delicious, and the service was absolutely great. On point. We will definitely be back! You guys deserve a raise in salary tonight!” *winks, squeezes my arm, and walks away*

    Me: *whispering to coworker* “Yeah, it’s called a tip…”

    Time For A Time-Out

    | Maui, Hawaii, USA | Crazy Requests

    Customer: “Can you tell me the name of the shopping complex that has the bus stop near you?”

    Me: “Yes, just a moment while I look it up.”

    Customer: “Can you ask someone near you?”

    Me: “It’ll just take me a couple seconds to look it up. Just a moment, please.”

    (I find it.)

    Me: “It’s the [Name] shopping center.”

    Customer: “I know you have someone there next to you. Can you please ask them?”

    Me: “There is only me at the desk. There is no one else near me.”

    Customer: “Please ask someone who lives there. I want to be sure.”

    Me: “Let me put you on hold a moment.”

    Customer: “Thank you.”

    (The customer is then placed in time-out, also known as ‘hold,’ while I do a face-palm and practice some deep-breathing techniques. After about a minute, I return to the phone call.)

    Me: “It’s [Name] shopping center.”

    Customer: “Thank you so much for checking with someone; I appreciate it.”

    Me: “Sure, no problem.”

    Not Always Right: The Comic – Character Bio: Boris

    Not Always Right | Not Always Right: The Comic

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    Not Always Right: The Comic is a series of funny comic strips inspired by true events based on stories submitted by you, our readers! Check out our latest Comics Roundup here!

    Allow us to introduce you to one of our regular employees; Boris. His talents go far beyond being a loss prevention officer at our mall, being on hand to go toe-to-toe with our most intimidating and stubborn of customers also make him a valuable addition to proving to the customers that they are not always right! Oh, and he’s not actually called Boris; as you can learn here!

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    If you want to know more about our comics and their amazing artist Amanda Kay Baker, or you think you have the perfect bad-customer related story that can be transformed into a comic, then click here!

    Not Always Right: The Comic – In Soviet Russia, Accent Speaks You

    Bronx, NY, USA | Not Always Right: The Comic
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    See the original story here!

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