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  • Had It Up To Their Neck With Bad Customers
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    Out Of Sight, Out Of Mind

    | San Francisco, CA, USA |

    (Note: We always give a proof to customers prior to printing to make sure they get what they want, then follow up with a phone call.)

    Me: “Hi, did you get the proof?”

    Customer: “Yes, go ahead and run the job.”

    Me: “Okay. Thanks.”

    (I print her stuff and have it delivered. She calls about an hour later.)

    Customer: “I got my stuff but it’s wrong!”

    Me: “What’s wrong with it?”

    Customer: “The color’s all wrong!”

    Me: “But I printed them exactly like the proof! Didn’t you say you got the proof and you approved it?”

    Customer: “I’m supposed to LOOK at the proof?!”