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    Out Of Sight, Out Of Mind, Part 3

    | Texas, USA |

    (Note: I work for a credit card company.)

    Customer: “Nobody ever said anything about late fees, but I have one on my statement! How dare you charge me a late fee? Nobody told me there would be a fee if my payment didn’t get there on time!”

    Me: “Actually, ma’am, late fees are discussed in your cardmember agreement that came with your card.”

    Customer: “Oh, come on! Nobody actually reads those!”

    Related:
    Out Of Sight, Out Of Mind, part 2
    Out Of Sight, Out Of Mind