November Theme Of The Month: Black Friday!

Out Of Sight, Out Of Mind, Part 3

| Texas, USA | Uncategorized

(Note: I work for a credit card company.)

Customer: “Nobody ever said anything about late fees, but I have one on my statement! How dare you charge me a late fee? Nobody told me there would be a fee if my payment didn’t get there on time!”

Me: “Actually, ma’am, late fees are discussed in your cardmember agreement that came with your card.”

Customer: “Oh, come on! Nobody actually reads those!”

Out Of Sight, Out Of Mind, part 2
Out Of Sight, Out Of Mind